The staff were friendly and helpful. We had fun chatting with them. We traveled with our two small dogs, and we're grateful that you allowed us to stay at a nice property with our pets. Overall the lobby, breakfast, snack, and bar area was comfy and a pleasant place to hang out.

I wish a few breakfast items could have been available a little later, like coffee, orange juice, and maybe a few muffins. This is a nitpick, but the TV in room 211 seemed dark, and I could not find a way to brighten it. The WiFi became a problem after a couple of days because it stopped prompting us to accept the terms and gain access to the Internet. We figured out that rebooting our phone/tablet/computer usually made it possible to reconnect, but something is buggy there.

The location, it was close to the mall & different restaurants. You could walk close to Shopping stores

Too many dogs, I have a medical issues with a dog, I have a serious allergies. If I get too close I will sneeze, nose runs and bad headaches. I understand the service dogs , but some did not have on a service vest on their dogs. Maybe you can have a special area for dogs or any animals.

I read some of the reviews and I was scared to try the breakfast but it was good. I didn’t eat everything but the waffles, home fries, and turkey bacon was good. My wife liked the grits and corn beef hash. It was a good variety. I have no complaints.

I didn’t like that there was no microwave in the room but they were located on multiple floors in the building so all was good.

Great location!

The evening staff were most accommodating, helpful when asked questions and very knowledge in directing us to places to eat in the area. The facilities were well kept and our room was well appointed and clean…very impressive.

While the breakfast was tasty, the meats and eggs were over cooked and the accoutrements were limited. The breakfast staff were not the most warm and welcoming and the clean up of the tables was limited. More attention to this service would help to present the professional image we experienced when we checked in.

Wonderful stay! From check- in to the breakfast buffet they do an amazing job. The staff is what really made our stay. We were very impressed with Donna, she was personable, hard working, and always went above and beyond at the bar area for us!

Room layout, Free breakfast. Staff was very friendly. Location is super.

As for a receipt and was told it had to come from the third party booking, yet the charge on the Credit Card was form Hyatt. Still do not have a receipt. Soap dish in the shower was sharp edge on the top rim. Suffered a cut on my light elbow when I hit it while shampooing my hair. Room had several lady bugs in it. Need to be sprayed for bugs.

The staff is super attentive and provide true southern hospitality. The breakfast has unique offerings so we did not grow tired of it for our four-day stay. The staff also brought out fresh food regularly and did not let things run out even close to the time of the breakfast offering ends.

We would have preferred maid service daily for our four day stay

The staff was extraordinarily helpful and friendly. My 95 year old grandma stayed at the hotel and everyone was so kind and accommodating. The rooms are large and beautiful beyond what we expected. The pool is beautiful and we really enjoyed the drinks after hours and breakfast in the morning.

Hats off to the culinary staff. I enjoyed how tasty the breakfast items were, especially the eggs and grits. I rate the foods I ate an A+. Not to overlook the remaining staff, friendly and knowledgeable about Durham. One more thing, the landscaping behind, and alongside the hotel, and the pool, all made for a restful and enjoyable stay. This NCCU Eagle was very impressed.

That I had only booked for one night, but I'll be back.