The door keys worked all 3 days! Seems like every motel I go to, we always have trouble. Our experience here with keys was great! All of the staff from the front desk to housekeeping were friendly. Of particular note, the housekeeping staff, I interacted with all spoke English.

I stayed in room 210. The bathroom had a pretty good hunk of mold in the corner where the tile met the tub. The Kleenex box in the bathroom was empty when we arrived. No Equal sweetener in coffee area, just “healthy” stuff which I care nothing about.

Nice place. The desk clerk that checked us in was wonderful. The room was clean and comfortable. Things were quiet and calm. Our daughter loved the indoor pool. The breakfast was great.

The only complaint I have is the night desk clerk. She was more concerned about being on her cell phone than anything else. There were 3 of us standing at the desk for a while before she even noticed we were there. The reason we stopped to speak with her was that being a family of 3, we had accumulated more trash than the 2 trashcans in our room could manage. So rather than just letting them overflow or put them out in the hall, we took it downstairs on our way out one night and asked if there was a dumpster we could put it in. She was pretty rude and acted as if we were bothering her. So my husband just said forget it and took the trash down the road and put it in a dumpster.

The staff was very courteous and helpful. We needed our rooms close together, and they upgraded one of our rooms for free to make it happen! When we had more family come the next day, they were just a two doors away. It was clean, specious, and quiet. Cleaning staff was friendly. Breakfast had ample options, including a waffle maker and other hot food.

There is no free water anywhere in the building other than out of the sink. Bottled water cost like $3.50. There are no water fountains. There is no water option at breakfast. Oh, the indoor pool was nice, but the water was too cold.

The sausage or meat served was not hot and very dry tasting. Overall breakfast was okay. I really enjoy the hot coffee and tea that is available 24 hours. Rooms, Pool and Exercise Area really clean. Staff exceptionally friendly. Hotel had a fresh clean smell upon entry. Jackson at the front desk is always friendly and very helpful.

I called to check on a reservation and the young lady at the desk was not hospitable, not friendly, not professional. So unlike the other staff and what I am used to.

Room and common facilities were clean. Staff very friendly.

We have stayed here several times over the last 3-4 years. It has always been top-notch. This trip it just seemed a little tired and run down. Still clean but just felt dull. Felt like they were cutting back on all aspects. Breakfast especially had less variety even than during Covid restrictions. Breakfast staff were friendly but just not pushing themselves to keep things stocked, trash cans emptied, etc. Just a little disappointed.

We chose this Fairfield Inn & Suites due to its proximity to Restaurants, Shopping and Wrightsville Beach. We were very pleased with out choice. Checkin was fast and our room was just as advertised. My daughter and son were in the pool right away. They had a great time everyday in the pool. We also used the gym. The treadmill and dumbells were used the most. The cleaning staff kept us with plenty of towels and was always made us feel welcome. The breakfast was sufficent, and the coffee was hot. After we would go straight to the beach. This is a great hotel in a great location with a great price--with wonderful people waiting to make your stay comfortable

I would maybe say the breakfast is post covid so I understand but I did like the precovid continental breakfast and still have good memories of those past days. My kids really enjoyed the breakfast--they did not mind the packaged foods. I did enjoy the oatmeals and cereals and they had fresh fruit--so all in all I have to give it a 10

The hotel was modern with great amenities such as an indoor pool, fitness room, complimentary breakfast, snacks for purchase, guest laundry, elevators, etc. We really appreciated that there was guest laundry on our floor. Therefore, we didn’t have to walk up or down to other floors in order to do our laundry. The staff were friendly. The hotel was located in a convenient area with nearby shops and restaurants. Overall, we recommend staying here, and we plan to stay again if we visit Wilmington, North Carolina again in the future.

The wonderful fall scent in the Lobby. The fall decor was an excellent touch. Everywhere was exceptionally clean- lobby, elevator, halls, & my room. It was quiet. The breakfast bar was well stocked & clean .The grounds outside were clean & some flowers survived the cold spell. The smiling faces of the front desk were so nice. I met a housekeeper near my room upon arrival. She was so polite. Her cart was clean too! The decor throughout the entire hotel was awesome. Every thing seemed to be updated too.

Honestly, I can't complain about a thing.

This property is conveniently located to both Wilmington and Wrightsville Beach. There are not a lot of great options or prices for accommodations in this area, so this hotel is slightly higher on the chain than some of the others. The front desk service was perfectly fine and prompt

First I thought I was paying less with taxes but when I went to check out it was $20 more. The room was a suite, so roomy, the couch had what looked like a leaky pen stain. The rugs throughout the facility should probably be changed. The breakfast is a step below some of the other chains like Hampton Inn further down the street closer to beach.

The staff was very helpful and nice at check out/in. The breakfast was great. The location is great, close to all different amenities. My son enjoyed the pool. The room was clean and the beds were comfortable.

The room was a bit small and could use a little updating. The pool water was very cold but it's a pool lol. The heating/cooling system had extremes...one temp the room was hot, change it by one degree and it's ice cold.