Location is great. Covered parking is a big plus. Lovely hotel and the morning breakfast was fantastic.

Walls were very thin. The hotel was almost empty and yet, there were guests in the adjacent room who had a barking dog. That was most unpleasant. We could hear every word when the occupants spoke, whether we wanted to hear or not. The other frustrating aspect was that to stay in an accessible (ada) room, it was a much higher cost. So we settled on the regular room, but I’ve never had to pay more for a room with a roll/walk in shower at other hotels. I travelled with my 96 year old dad, so that was disappointing that a room wasn’t available at the same rate to ensure he didn’t fall getting in/out of the shower.

The staff is AMAZING! When we arrived, the desk clerk already had our paperwork and keys prepared. The facility is beautiful, especially the courtyard. There plenty of parking. Our room was large a d everything was clean and orderly. But it was the little details that made this place really stand apart! The decor was consistent throughout, starting with the anthracite sculpture in the lobby to the artwork on the walls to the name of the cafe and the restaurant. We felt immersed in the history of the are and the culture of the people.

The location was excellent. It was directly off highway 6 and 1/2 way mark between the Scranton airport and the location where I was working. The bed and pillows were very comfortable and the room was clean. The staff were easily assessable for questions and were extremely helpful. They were working on transitioning to Apple TV during my stay and I was unable to watch however this did not affect me in anyway. I preferred the quiet and the ability to rest. There were some great places to eat close by (Alexanders was terrific- I went twice. McDonnells Restaurant was within walking distance of a couple of buildings was very reasonably priced and nostalgic). The free hotel breakfast was a grade up from other hotels where I've stayed. They had great french toast and coffee! I did not try the other options. I highly recommend the hotel and would choose this hotel again in the future if in the area.

The breakfast started a little later than I preferred. It started at 7 am which is when I had to leave for work. Otherwise I was very satisfied and have no complaints.

Very nice hotel and spacious room. We came down at about 9:45 for breakfast and the gentleman said good morning and told us he was bringing out more food. He kept the food and coffee refreshed until past 10 am. Friendly staff and very nice hotel. Things were closed because it was Christmas but there was a cute Christmas tree walk that businesses in the area sponsored and decorated each of their own trees. Really cute! Will definitely stay here again when we are visiting my bf's family for Christmas!

I wish we could have figured out how to get live TV working but we ended up watching a movie.

Very good family style hotel in the middle of the Pensylvania coal basin, referenced with big coal blocks at the reception hall. Friendly staff was taking care on all needs and gave recommedations on evening entertainment. Room are spacious and very clean. The new modern Apple TV's are good for everybody want to stream movies and series. The restaurant and breakfast are pretty good even with fresh fruits and cheese omelette. The coffee is presented in big cans, but often renewed, The best hotel during my trip and best booked via hotel search platforms. Parking is free in sheltered garage behind the hotel.

Nothing - apart from the fact it is only in Carbondale and I couldn't take it with me.

The courtyard is beautiful. The hotel itself is comfortable and a bit more classy than the other hotel chains. Beds were comfortable, room was spacious and clean. Parking is convenient. The Lackawanna River Trail is lovely and within walking distance.

Hot water came out of the cold tap. Directly outside the window there is a large outdoor streetlight that shines into the room even though the curtains are closed.

The breakfast was new to us as this was not done when we were there 5 years ago. It was very enjoyable, and Marlene does a great job keeping things replenished and picking up dishes, etc. As a suggestion, the cloth napkins were a little pretentious for breakfast, and most hotel breakfast set ups have a place to put your dirty dishes making it easier for the staff. The food was very good, although a few changes to the daily menu would be nice for those guests staying more than one night. The managers were very diligent in making sure things were running smoothly throughout the hotel.

An exhaust fan in the bathroom would be nice.

The hotel itself was nice and the staff was exceptionally pleasant and helpful. It was a great value and had good specials at the bar.

There is not much in the immediate surrounding areas. The hotel identifies as pet friendly but that only applies to dogs, which I only found out by calling. Not all of the staff were aware that they did not accept cats. There was a dog in the room next door that did bark a few times during the night. It didn't bother us but I'm sure it could have bothered someone with a higher sensitivity. We booked 2 rooms and did ask for rooms near one another. We received an email saying that it was no problem, but when we arrived they put us on 2 separate floors. We did not bother to complain because we arrived at separate times and didn't want the potential to have to move rooms.

The hotel was fine. The room was nice and also clean.

The free breakfast in the morning was mediocre. The real problem I had was not receiving my receipt upon check-out. I was emailed my receipt and upon examination (aside from the fact that somehow I was charged an additional $10.50 for the stay) I was charged a $1 fee for a donation to the Settlers Cares Foundation without ever being asked if I would care to make one. I had to do a search on this foundation and found that it was formed by their own hotel group. Last time I checked, donations were an optional thing and one couldn't be made to make donations if they didn't want to, much less without one's knowledge!

It was very clean, the guy at the front desk was very welcoming and helpful, rooms were clean and smelled fresh ,beds were so soft and comfortable, hot water for days(showering). It’s a damn near PERFECT HOTEL ***** 5stars from me.

Nothing really to dislike about this please. If I had to just choose one thing to change, it would be the free breakfast. Don’t get me wrong, it was good, just really salty only because of the items(not good if guests needed to watch sodium intake, HTN patients) they could do biscuits and gravy (and it would be more cost effective(than the cheese omelette and sausage patties) But they also had cereal, pastries, oj, apple juice, tea and hot coffee.