Everything was amazing! Staff was literally the most hospitable, down to earth human beings and we felt like we were home. Amazing stay there truly. The gentleman that let us in at 4:30 am was so accommodating as well as Shanna who checked us in. She made the process so smooth and reassured us we will be ok. We were in a terrible snow storm on our road trip and ended up arriving at the time we did because we could not drive faster than 40mph. But we made it and the gentleman working that evening was just so comforting. Thank you for the complimentary water and snacks because we sure were grateful to have that from that long road trip! So thank you a million for that!

We loved everything. There was nothing we didn’t like.

This location is close to my daughter and has some stores nearby if you need anything. I wish there were better food options although I have heard that Texas Roadhouse is coming to the land beside this hotel.

The pillows could be better and the restrooms need exhaust fans please...Breakfast was very crowded and the waffle machines stayed busy, we could never get to them and ended up at McDonalds and Panera for our breakfast. Bagels, cream cheese and yogurts would be a nice addition.

Location was great. Room was lovely and clean. Loved the extra pillows and blanket, loved the seating area and curtain between bed and couch, loved the kitchen area and all kitchen supplies. Loved the quiet heating unit. Staff were all very patient ,friendly and helpful.

For breakfast, would love to have freshly made scrambled eggs and bacon/sausage rather than premade egg items.

This was the first Home2 Suites we have ever been in, and because our experience was so good we have stayed in several more along the east coast. The Ephrata hotel is the best one of all in all ways. The location is also perfect because there is a beautiful little park behind the hotel, with trails, as well as a lovely neighborhood. Also, there are major stores and eateries across the street. For outdoor people, there are many places nearby to hike, walk, and canoe or kayak. The room was very spacious, clean and comfortable. And for us, we love that we can bring the dog. I highly recommend this hotel.

Nothing.

A great place that is excellently managed with very welcoming staff. The rooms are spacious and clean, the beds are comfortable and the shower is excellent. The common areas (lobby, pool and gym) are clean and tidy and there is also a coffee/tea station for the guests' convenience. Beyond that, the location is excellent, in a nice town near many dining and shopping options etc.

Nothing.

The parking lot is large and the building is modern! I love that it is pet friendly and they even had a little running bowl of water for pups right inside the door! The whole building smelled and appeared very clean! The staff was also amazing I called a few times and talked to Trish who was absolutely amazing to work with and so kind!

Nothing

clean , and welcoming staff . Trish was awesome

The laundry was taken by someone who was apparently washing clothes for the week , it took almost 3 hours to wash my sons soccer uniform because of the wait. Also the breakfast could be a lot better , the waffle mix wasn’t refilled, the coffee took 20 mins to refill as well , I think having an extra person helping the lady w the breakfast during rush hour would make the experience more pleasant , In addition, there wasn’t any whole milk , only fat free .The breakfast was essentially a poor attempt to provide guests w a meal .

The room was handicapped accessible and had a walk-in shower which was so comfortable for me. Also employee Tabby was so helpful to us when we arrived. She was able to get our things to our room and even got a wheelchair for me to get me to my room.

There was only one thing, there were tiny tiny ants in our room. Not a lot but were irritating.

It was super clean and new. Our room was lovely and breakfast was so good - we had a great stay. My son loved the pool and the yogurt machine at breakfast. I would definitely stay here again.

The only complaint is soft water in the shower. I felt like the shampoo and soap wouldn't rinse off. You may want to invest in some water hardeners.

There was so much attention to details of comfort in this room, right down to the curtain that could be pulled out to divide the sleeping and living areas. The beds were very comfortable - even the pull-out sofa bed! There was plenty of storage space, and the kitchen was well-equipped. We were traveling with small children, and the large size of the room gave plenty of space for them to burn up their energy before bed! As a bonus, we were able to get a hot plate - free of charge - for in-room cooking.

The only issue we experienced was that the walk-in shower tended to splash a lot, leaving the bathroom floor slick. Also, the bathroom ventilation was not particularly effective, which compounded the problem. However, no one was injured. :-)