Location, staff, breakfast, coffee, and tea.

Room- no real storage other than closet to hang things. the temperature was regulated centrally so even though the temperature was 23° outside one night it was 77° inside the room, we told them it was too warm the next morning it was 64°… A little too cool. Also we like more light. It was my fault in that I didn’t check all the amenities. We had just stayed a hotel with a mini refrigerator and microwave which this room didn’t have.

This was a pleasant hotel and is very well located in Philadelphia. The beds were comfortable, the staff was friendly and helpful, and the breakfast was a nice, varied continental buffet. There were plenty of restaurants in the immediate area. There was water and coffee in both the room and in the lobby.

The safe in the room was broken and not repaired during our visit, it was bit chilly in the room and we were unable to adjust the heat and the bathroom was a bit worn. They did not service the rooms every day and it was necessary to ask for service specifically if you wanted this. Since we were there for several days, it would have been nicer to at least have had service every other day without having to specifically request it.

Location was fantastic and the room was very comfortable. There's a great bar attached to the hotel and the bartenders are excellent. Breakfast was also enjoyable, a fairly simple affair (hard boiled eggs, toast/pastry options, yoghurt and fresh fruit) but it was all fresh and perfect to start the day.

This didn't detract from my stay, but the bathroom was slightly dated and well-worn. Don't let this deter you though – I'd stay again.

I didn't use the breakfast option. I went to my daughter's as soon as I could.

The stopper on my sink failed to work properly --- it got stuck on closed. Nobody's fault. One suggestion I would make that's more serious is the type of light bulbs and lighting in the room (The Jane) I used. The bedside lights were useless for reading books at bedtime. The wall sconces were WAY too glaring (please, no LED lights! at least not the kind that are glaring white, especially in an old building). The ceiling lights were placed in a way that didn't help reading in bed. So the lighting concept was wrong for the room.

The hotel is so beautiful! We stayed there for my husband's 40th birthday. The amenities were great, and we were pleasantly surprised by how good the continental breakfast was!

The only negative thing I can say is that the person working the front desk was not friendly at all. She didn't greet us and her general demeanor made it seem like she was annoyed. In contrast, the next morning there was another person at the front desk who was absolutely lovely!

We stayed in the Belle Opaque room, which was an upgrade from the room I booked. It was very nicely decorated. The bed was very comfortable and the linens and towels were luxurious. It had a separate large living room with a fireplace that felt like being in an old city home. The rooms were very clean. The location was perfect for the Rittenhouse part of the city -- close to the park, stores, and restaurants, yet on a quiet side street. The staff was helpful, when asked about a place to keep dinner leftovers cold, they quickly brought in a portable fridge, and got wine glasses on our request. I chose this hotel, because the larger, chain ones I typically stay at were fully booked, and I'm glad we did.

These are not dislikes, but just suggestions for improvement. The living room only had very bright recessed ceiling lights, which took away from the ambiance. A suggestion would be to put in a floor lamp or a dimmer switch on the ceiling lights. The room was warm and I couldn't really seem to get it cooler -- I probably just didn't spend enough time trying to figure out the controls for each room. For the price of the room at a high end boutique, it would be nice to have real glassware, rather than paper cups. Water pressure in the shower wasn't great.

Excellent small hotel centrally located near shops and restaurants. Friendly and helpful staff, Would definitely recommend if a small hotel in Center City is what you're looking for

Nothing

Our room was lovely, breakfast was great, friendly helpful staff

We arrived after a 5am start and unfortunately the room wasn’t ready( we were early for check in) - understandable but a shame as we were tired. We were told about the speakeasy bar but couldn’t get a table for 6 when we tried so sadly couldn’t try it.

Location was great, the room was lovely and 90% of the staff were very friendly and helpful. Free bottles of water were a lovely bonus. The decor and ambiance of the hotel was really pleasant.

Breakfast was a little limited. Just bagels and pastries and some fruit. Could have done with some more toppings for the bagels or some extra bits and pieces. Also the water pressure in the shower was pretty paltry. And the sofa in the room wasn't particularly uncomfortable.

The charm of a bed and breakfast, but the privacy and professionalism of a hotel. The staff are incredibly nice, helpful and professional. The breakfast options were limited, however there are PLENTY of places to eat in the area. The overall experience was warm and cozy.