Very clean . Staff was very friendly, and any requests and needs for the room were met and completed in a timely manner. Also the cleaning staff needs to be given a shot out as they did a great job providing great room cleaning service the week were there. Also, possibly the best working mini fridge in a hotel ever. Everything was kept so cold and fresh.

The only disappointment is the breakfast. Tasted good, no issues there. The problem is 5 night stay and not one single day the breakfast was any different. Same food and drinks every single day. At least change one or two or more things each day or every other.

We were grateful for comfortable beds and pillows. And due to health issues, my boyfriend couldn't attend the funeral we were in town for and the manager allowed us a later check out. He has cancer and was not feeling well. Thank you for your compassion. Restores a person beliefs in humanity.

Same breakfast every morning

The bathroom was improved. Had shampoo and conditioner and lotion. Fairly clean. Well lit. Actually got room service. I do use my own stuff for the most part. Having a fridge and a microwave are good. Tv speaker was a little bad if it got turned up made noise. But was ok. Breakfast was good. Nice people. Quiet most of the time. Once and a while you can hear doors.

Couldn't open the window more than 4 inches. Rooms could always be cleaner. Vacuum the floors more often. Could use more than one chair.

Amazing hotel for the value! The beds were comfortable & quiet. Rooms were spacious and tasteful. Breakfast selection was rather impressive for the value. Overall, it was a great experience, and it is now the hotel chain we look for on trips!

There were a few things that didn't seem so clean in the room or were just missed, but the bedding and floors seemed clean, which of course is the most important!

I liked the comfort of the bed and the size of the room although we weren't in the room for very long (arrived late and left early). The size of the bathroom was good. I also appreciated that Rapid Shuttle is "vouchered" for transport to/from the hotel. This was helpful on a late evening arrival into Rapid City when we couldn't find a Lyft.

I notified the front desk that the walk in angular shaped shower was a slipping hazard. The acrylic floor was VERY slippery and there were no shelves or safety bars installed anywhere in the shower. The breakfast was okay, very busy and not a lot of healthy selections. I didn't like that the "vouchered" aspect of the shuttle ride turned up on our bill as a $37+ charge. I had the impression that the shuttle service was free and we tipped the driver substantially under this assumption making the transport (which was indeed the only option) a bit more expensive than anticipated.

The property was in a great location and the staff was wonderful. There seem to be an issue with keeping towels in the pool and our room had big sticky spots on the carpet and there was mold in the shower in the bathroom. Also, there is advertising of warm cookies every day, but yet there was never any warm cookies. Just an empty bowl.

Sticky carpet in room and mold in shower. Also no room cleaned 1 of our 3 night stay.

Breakfast was quite tasty!

The hotel and staff were great , location was good , beds comfortable , facility was clean .

Finding out that the Rate quated me was well over the daily rack rate offered by the hotel . In speaking with other guests i found that ALL of them were paying between $107-$137 per night . At the time of booking (more than 2 weeks out ) i was given a price of $197 which is $60 over the average rack rate of $137 . That alone is a $360 savings ???? In addition the rate rose to $227 on Friday because of a ( Weekend rate ) which the hotel stated was still $137 .... WTH? I Know now that if i would have called and canceled 48 hours before checkin date i could have books my 2 rooms for as low as $137. I would like to have someone at Booking . com reach out to me with some sort of SENSIBLE explanation of Where that extra money went ......I kniow it didnt go to the hotel!! Bob Smith

I loved the location. Great near by places for food and gas. Beds were very comfortable and the room was really spacious for my little ones. Morning breakfast was delicious! Staff was so nice and helpful. I will definitely be staying here again.

No comments.

It was very clean, the food was hot and plentiful and the person doing the work did an excellent job. She was cheerful attentive constantly checking and refilling items being served. Well done.

Everything was fine. Nothing stands out as being bad or unpleasant.