This was probably the best stay at a hotel I’ve had in a decade. From the Point person checking in to the following day was absolutely incredible. We had some unfortunate circumstances with family, where my wife and daughter got diverted back to Dallas on their way home to San Diego because of the fog bei g to thick to land. So they ended up staying with me, which was unplanned. I was staying in town to buy a van for work and adopt a puppy and then drive home back to San Diego. We had some interesting things happen with the airlines, and my wife had to do a late check out, which extended till 2 PM. But Paris the front desk clerk was absolutely amazing and super accommodating for my wife and daughter during this difficult time I was able to purchase the van, adopt the dog, and race back to the hotel to pick them up. We ended up driving back home to San Diego as a family in our new van, which was not planned to do . I have to give a shout out to your amazing staff, exclusively, Paris, who is so accommodating and kind with my family. It meant the world to us and we’re forever grateful during holiday season and the difficult night and day that we were dealing with from theairlines.

Absolutely nothing.

The hotel is very clean and cute! The manager and staff are exceptionally nice and friendly. I give it an A (90% = 9/10). I do not give it a perfect score only because they do not have an airport shuttle between Dallas Love and the hotel. Even the shuttle to and from DFW only runs between 8 am to 4:30 pm. Being 2 miles away from Dallas Love and not having a shuttle led me to $18 x 2 = $36 in Uber expenses back and forth, plus $8 tips, so $44 in addition to the $130 I paid makes it still acceptable at $174 a night, but I could have found a hotel with a free shuttle and a restaurant for just under $200 a night. There is no restaurant, there was a small convenience store. So, arriving at 9 pm or 10 pm and catching an early flight next day, there you are - with no food choices. Car rentals are not worth it if you stay overnight to catch an early flight... The room was very clean, and so is the carpet everywhere. I did not have breakfast because I came late at night at DAL and had a morning flight and needed to clean up and pack. Barely had 7 hours to sleep. Overall, a good value for the money and the staff made up for the minuses....

Absence of the shuttle between Dallas Love and this hotel. Since it has DAL in the title, it is expected to service this airport, and not DFW. I would not mind paying $5 per trip for a shuttle.... Also, as I said, there is no restaurant. The guests are not quiet ( they chat at night and in the morning near doors and elevators). But the walls are not too thin. The noise comes mainly from the corridors and not from outside...

Everything was excellent and I was a satisfied customer.Customer Service was a plus for me the fro t desk clerk had A-1 communication with us when I called be of me and my husband getting lost he ensured us that he will document it. The care and concern from him made us more comfortable I’m definitely giving y’all a thumbs up and I will share this place to my family and friends looking forward on visiting again and Thank you for the please hospitality 😊

I had no dislikes. Everything we needed to know was explain on check in so we could understand while on our stay.

The hotel is clean and in a location that is easy to get to. It seemed pretty safe also. The staff was friendly and quickly checked me in.

The proximity to the highway and maybe not thick enough windows. I could still hear the highway. If you’re a heavy sleeper and used to city traffic, this will not be bothersome. I live in a village and not used to this kind of noise at night. I was already awake for 24hrs (flying in from Europe makes one long day), and despite being exhausted, I could only sleep ~3hrs. I woke up around 2am and could not go back to sleep due to hearing traffic from highway.

The breakfast was great. There were so many choices. We couldn’t believe they actually had real bacon (not that thin precooked bacon) most have to offer. The breakfast was good and the dining room was spotless clean!

The outside of the building doesn’t reflect the inside. Maybe it needs some plants and grass. The inside looks new and smells clean.

Extremely clean and comfortable. Only needed for one night but would definitely stay again. Front desk staff were incredibly nice and helpful!

No one’s fault but disappointed in the shuttle service. If you need service to and from airport plan on some type of ride service like Uber instead

The Manager, Ms. Shelia greeted us every morning. She was very attentive! If we were missing anything they were quick to resolve the issue. The breakfast was great! There was something on display for everyone! Oh, the mattress was from heaven! I didn't want to leave my bed to attend my conference.

breakfast was soooo good our flight was horrible and we missed our connecting flight and lost our hotel in MIami. The hotel was close to the airport and the manager was very nice,

The night shift gal was not friendly...when calling the hotel she answered hello??

The location was close to LOVE Field since this was a wait over for travel The rooms were excellent--very clean. The staff were very approachable and helpful. Be sure to advertise the ADDRESS for this Holiday Inn Express as 7800 John W Carpenter FWY since the one on Harry Hines confuses ALOT of people and our driver.

The pillows that said FIRM were NOT. I had to use 3 in order to not feel like I was sleeping in a HOLE and after a 10 hour plane ride from Hawaii my neck needed the support.

Breakfast is terrible. I only tried it on the first morning and decided to eat somewhere else the other two morning. No oatmeal, they had some kind of cream of wheat. Coffee was ok, but no regular cream provided only flavored. Powdered eggs were ok, but you need to provide salsa or hot sauces. I am diabetic so I cannot eat the bagels and hot waffles.