The amenities were above and beyond as well as the entire staff. I did not run into a single issue the two nights that I stayed here. Everything was extremely clean and organized. I loved the attention to detail including the food, spa and gym area, coffee at any time, a lovely lobby ambience, the popcorn and the evening drinks. Everyone was so welcoming and accommodating. I would 100% stay here anytime I need to be in Houston. It is also very close to all of the foreign consulates in the area and some great restaurants. Marianne at the front desk was the shining star and one of the reasons I would come back and stay here. I loved my entire stay!!

have never been as impressed by all facets of a moderately priced hotel stay as I was at The Drury Hotel West Loop Houston. First the basics, very comfortable bed, hot shower, well supplied toiletries, and a clean room. I have never witnessed a staff that was so visibly dedicated to providing a first class hospitality experience. Each staff member demonstrated that their role was not to limit themselves to performing just the specific job assigned to their particular title but rather to take the initiative to take a moment to anticipate whatever task might be helpful to prepare for a satisfactory guest experience. I was very impressed at how efficient they were making sure that the buffet experience would be as seamless as possible. They kept the area clean, the food well stocked, and the presentation pleasing. They were frequently checking to see if the food needed a stir or some other attention. The coffee was keep hot from the Bunn and not stored in poorly insulated carafes like some comparably priced chains have made their standard. The food quality and variety were very good for a buffet. It was a surprise to me to have a free complimentary balanced evening meal plus free adult beverages. The tables were clean and never neglected and the staff always asked if they could take an empty plate. All of these services were provided by consistently cheery and polite staff. I haven't experienced this type of genuine hospitality

The convenience to shopping and highway and it being gated. The free parking, free breakfast and snacks and dinner. To top it off the 3 free drinks. The staff was excellent, Sryanna (?) was the best. She was informative, friendly, respectful and such a happy person. It appears she loves her job and is good at it. She greeted me and checked me in, she tended the bar, saw her walk in a blind person to the buffet and helped seat him and get his meal. She is awesome. The rest of the staff was great as well.

The room was a little musty but other than that it was good.

Great location and easy to get to. I needed a late check in and having 24/7 desk was one reason I chose Drury Inn. Ashe checked me in and she was the best! Ashe is very pleasant and efficient - Drury Inn needs to work very hard to keep her on staff. She answered any questions before I could even think to ask them! Breakfast was delicious, fresh and there was a good variety of foods. It was not crowded or chaotic like I’ve experienced at other hotels, making this breakfast one of the best experiences I’ve ever had. The breakfast staff were always checking food, cleaning or asking if we needed anything (even offering to refill our juice glass!). They were amazing and the food was delicious! Rooms were very comfortable and clean. The A/C was on when we arrived and I appreciated it a lot. Microwave, fridge, coffee pot all available. I will be back when I visit Houston again.

This is my second time staying at Drury Inn Galleria. The staff are amazing! Right from the lovely person who checked me in (I should have noted her name) to the night staff who helped me also, as well as the other wonderful day staff and man who served drinks at the bar, and those who were working in the kitchen where nothing was ever a problem. The free meals and drinks make it so affordable to stay. I would definitely recommend this place to others and I’ll be back again next time. Thank you to all.

Nothing.

It was very clean and comfortable, and everyone was over-the-top friendly and helpful. The room was nice and had everything we needed to stay comfortable. It's in a quiet area where I felt safe. We didn't even have to leave to eat because, at check-in, I was told that dinner was being served that evening. That was a very nice surprise.

The only thing I can think of that could be improved upon was that the ice machine on our floor was out of service. That wasn't even an inconvenience because we were able to get ice from another machine and we had a refrigerator in the room to keep cold drinks.

The young lady who checked us in was phenomenal. She also was the bartender that evening, and then she was at work again when we went to breakfast the next morning!!! She was way more than helpful. I’m so sorry that I can’t remember her name. I should have written it down. I did tell the males manager how awesome she was. Best description.. black lady, medium build , and name possibly starting with an A?

Gravy was like water, especially the 1st day. It got a little better the next day and then a little better even the next day. It was very disappointing. Everything else was very good. The ladies that ran the breakfast were awesome and friendly as well.

The front desk went above and beyond our expectations. We had our car broken into while eating at a nearby restaurant with a broken window taped up with cardboard we certainly thought we’d have no protection that night. We explained the situation to Asche she instructed us to park out front where our car would be visible to all then she assured us that she would make sure all staff coming in for the evening shift knew the situation and would alert the overnight security guard as well. Our minds at ease we were able to sleep peacefully.

NA

Staff went out of their way to provide great service. First room was loud and they moved us without a thought. Pool was excellent. Evening snacks and drinks were great (hotdogs, nachos, popcorn, pulled pork, slider buns, salad, and a bartender), breakfast was pretty good too (eggs, good sausage, biscuits, gravy, waffles, oatmeal). Coffee and coke products 24/7 were a nice treat.

First room was loud so they moved us to a very small but very quiet room. Second room was musty or stale cigarette smell. We had to prop the door open to air it out. Hot tub was foamy and dirty.

Excellent value! We were in town for a wedding and were delighted to find an option that was in walking distance from the venue as well as easy driving distance from everything else we wanted to do in Houston. Not only was the rate better than any other comparable hotel in the area, parking, breakfast, AND the nightly happy hour were all included.

A little dated, but for the value we didn’t mind at all!