In a time of desperation and frustration, your front desk associate was super helpful. I didn’t even have to say anything about my frustration when it was a matter of it being after midnight when I booked my room. Multiple flights were cancelled and I was turned away by a rude front desk at a hotel down the street. By the time I booked, it was after midnight and wanted me to check in at 3pm. I needed the room for the night and was frustrated that the calender on my app would not give me rooms for 11/4.

Staff was very helpful and professional. They made us breakfast bags for an early start, and helped us rebook a room, an upgraded one. They arranged a shuttle a few short minutes before closing time at 23h30, very helpful.

We used bookings.com and we did not have a good experience with the platform. The credit card was declined, then based on that our reservation was cancelled a few hours before we got there. This happened while we were on the plane, unaware of it. We showed up to reception without a valid reservation. Fortunately, staff hooked us up with the last available room. The credit card worked just fine. This is the 3rd time we have this exact type of problem using bookings.com, and we'll stop using this crappy platform. Thanks for the great work and saving the day!

Wonderful breakfast! Bacon, eggs, sausages and lots of pastries. Slept so well here and finished 2 books during my 3 day stay! Modern decor and clean. The hotel is in good shape and people here respect privacy and that's a bonus when you are reading. My room was large and comfy and modern, with large windows overlooking greenery and clean streets with no overhead wires. The room also had a fresh vibe and high ceilings that made it ideal for reading! The bathroom has a fresh feel to it and I liked the feel of it.

Not having room service was no fun, but they have a good selection of restaurants that are willing to deliver. They don't always know to make the bed which was kinda of strange.

What I did not like is the promise from the hotel (I called and spoke to a worker to make sure) that when I landed I could simply call and they would send over my shuttle. After a LONG 36 hours of travel, I called and they said that their service was behind and I would have to wait another hour for the shuttle. That was one of the main reasons I booked, to have the shuttle to take me. I had to pay $40 to take a taxi because I was sooo exhausted and ready for rest that waiting an hour for the shuttle seemed like hell.

Very close to DFW Airport with free parking, very spacious rooms with quiet A/C and heating, coffee maker, etc. Good breakfast with many choices. Friendly staff.

The Wifi access is a total disgrace. We have been traveling for many weeks across the US and never had any issues to get online upon arrival. At this Holiday Inn Express we got our phones online after endless efforts, but never got my laptop connected. As overseas tourists with crappy roaming data-SIMs from Asia, it is essential to get stable internet during the stay. Very frustrating experience!

Breakfast was Quite Good! Everything was fresh and available. Best part was my wife liked it! We chose this location because of airport dropoff and pick up. The parking was convenient and the service to the airport was great. The pickup at midnight was by a contractor and delivered to several other hotels. Overcrowding in the van. The hotel location was interesting. Right on short final for the east runway. The soundproofing for the room was amazing! Very loud outside, but quite tolerable in the room.

Check-in. THe desk clerk was confused and gave us an occupied room, initially.

Free shuttle service to and from airport, very convenient and good and friendly staff, nice room, we didn’t expect that we got such a great and big room, sort of like a suite, not to mention the free breakfast that the hotel offers, and there is even a swimming pool if you are not in a hurry.

Not really. The room temperature was too low that I almost caught a cold. Figured out the morning before we checked out that you can actually adjust the room temperature outside the bedroom near the door.

Thank you very much. The location was good, close to Dallas Fort Worth International Airport. Courtesy van shuttle was available. The room was spacious and the bathroom had a bathtub with hot water. There was a convenience store attached to a gas station about a 10-minute walk away, so I was able to buy beer and other things.

It was nice to have a microwave in the room, but it was inconvenient that there were no dishes or cutlery. I was disappointed to find a cockroach under the fridge.

Huge clean rooms with relaxing lighting, well stocked bathrooms and very quiet—all a sight for sore eyes after a long flight. Got to spend my 20 hour layover in a chill and safe environment. Loved the in room coffee maker and firm but not too firm beds. Front desk and shuttle drivers were kind and helpful. Breakfast was great! Way more than what I was expecting for a budget airport hotel.

Nothing! Great for a brief stay.

This hotel is very special to me specially because in case of urgency your reservation is refundable, you can pay everything there and they are very friendly and attentive about help with transportation from the airport to the hotel and back to the airport.

The beds are very comfortable and everything was cleaned, but I felt a little itchy so probably I had any allergy and it usually happens by dust or mold.