Honestly, this hotel surpassed my expectations. If I were visiting San Antonio again, I would stay here. The overall ambiance of the hotel was very comforting. It breathed a communal environment that bolstered a family feeling. To be honest, I was very hesitant about staying here (I personally prefer a high-end hotel brand, but my Fiancé and I were just staying in San Antonio for a few nights) but after the kind staff greeted me and shared their daily happy hour + breakfast formats, it was clear this place focused on making the hotel experience seem as if you are staying with family. Very happy and would come again. Highly recommend.

Very kind, helpful and friendly staff. Beautiful Christmas decorations in lobby. Room was old but clean.

It appeared that there were not many people staying there but at breakfast there were so many families with children. A lot of the kids were coughing. Don’t know where they all came from. Wondered if they were sneaking in. We came home and had picked up some type of upper respiratory illness and sick from Christmas through new years. This is not really a complaint. We enjoyed the stay, just thought someone should check to see if this hotel is being taken advantage of.

Attractive hotel, environment, room and facilities. Friendly staff, particularly Linda in breakfast services. Good gym and pool. The room was clean, fresh, and well-appointed. For the first time in 20 years, I was able to read the labels on the shower gel, shampoo and conditioner. Folks don't like to take glasses into the shower! The bed was comfortable. Breakfast was terrific. Snacks and drinks in the late afternoon, AND there is a super gorditas place nearby called Dona Tota! Delicious.

San Antonio could weed the terribly overgrown side-walks along the frontage road between the hotel and the neighboring restaurants.

Our stay was phenomenal. We didn't want to leave. The staff and everyone who works at this location is so accommodating. We thoroughly enjoyed our stay. They had everything you could possibly need. We will be back. After 3 nights, we decided to extend our stay and become members. It may be a few dollars more than surrounding hotels but worth every penny.

Absolutely nothing. We loved every aspect of our stay here. Don't hesitate, just BOOK IT. You will not be sorry. Join their rewards and save every night you stay.

We were visiting from Houston, and what I liked about this hotel is it was pretty close to everything we were there to for. Also, the staff was very friendly and welcoming. The rooms are great. The beds were comfortable and the rooms are very clean. I also like the indoor pool and so did the kids all in all we had a great experience.

There really wasn’t anything I didn’t like about the property. It was clean and very well-maintained by staff. The only thing that was an issue and it really wasn’t a big issue was one of the two elevators was broken the second day we were there and they called a little congestion at the elevators with the wait times and what not but all in all it was our overall great experience and that wasn’t a very big deal, we were on the third floor, so we were just taking the stairs

Breakfast is wonderful. I really enjoined the selection. I loved the coffee area. Maybe have some hot water for the tea bags though. There were tea bags ti make tea which is great but no hot water to make it with.

The second morning I was in a hurry because I needed to get to the ICU at the hospital to visit my husband snd I asked for a to go container. They said they didn’t have any so I wasn’t able to eat that morning. I was hungry all morning because I didn’t get breakfast. It would be nice if the hotel could have some to go containers available.

I wasn't available for breakfast

I understand security is needed ... however when there's no parking and parking is needed and you're searching please don't think everyone is casing the lot. More parking is needed. Staff shouldn't make the client, that actually have a room, feel like they don't belong there. Please don't pass that judgement on those that pay your check. We're the reason why you have a job. Put on a smile and get happy you're at work and show it. Anyone would be glad to take your place.

this is the only place that we stay at no matter where we visit the rooms are always clean and the food is always hot a fresh the people that work here is always nice including housekeeping I would give 10 stars if I could

Everything the food the room the staff everything is always on top-notch

The staff was most excellent and accommodating. The fresh breakfast and changing nightly dinner menu was unique and a welcome change from other hotels I have stayed at. Tired and don't feel like going out? Just head to the lobby area and you can eat your fill. The biscuits and gravy are southern style and will definitely fill you up. We checked in very late (2:00 AM) after a 16 hour drive and were in the room and relaxing within 5 minutes. A welcome respite after a very long time on the road.

This has NOTHING to do with the hotel: The construction taking place on the frontage roads along I-10 are a major PITA. There are ways to get to the hotel the back way but you'll need to play with your GPS to nudge it to take you that way.

The staff was extremely kind and helpful. They serve free food and drinks from 5:30pm to 7pm, plus breakfast. I came into town under bad circumstances and needed love, rest, kindness and that's all I felt during my stay from EVERYONE I met.

Less frequent rotation of the menu. I was there a week (extended my stay directly with the hotel), so, I got see they rotated 3 meals throughout the week. Not a bad thing, but could be maybe 5 different meals rotated for the weekly guest. That's really it. Minor personal preference. BTW, the food was delicious.