The app was a bit difficult to get on to complete the direct check in. I contacted customer service and they were very happy to assist and get my username and password operational. The Direct Check in notified my to check in at the front desk up on my arrival. Shey was there to greet me and welcome me to the hotel. She was very helpful to secure my room and ensured that it was not near the elevators or ice machine. I was very happy with my room. Air conditioning was set to a perfect temperature, bed was comfortable and the amenities were above expectations. Your property is right down the road from my daughters home and I like to have a hotel when I go to visit. I will defiantly book at the Hampton Inn in the future.

I truly have nothing negative to say about the property I stayed at in San Antonio. I have traveled most of my life in the trade show and customer events profession and I have never stayed at a Hampton Inn.... My mistake. Great property for my first visit.

Room was nice. Breakfast items were good. Employee who was working when I checked in was excellent.

The fitted sheets did not fit the bed and came loose. The $75 pet fee is high considering other hotels charge $25 Did not care for the homeless people walking around, especially the one yelling at my wife while she was walking the dog

The lady at the front desk was very nice, the room was super clean, awesome coffee and it’s pet friendly, they give you a small treat bag for your dog. location and the staff is veryyy nice. I would stay there again

They charge a deposit to your card even if it’s a credit card, they give it back days after your Stay, they also charged me a 50 dollar pet fee. The pillows were super soft not in a good way so if you are picky as me bring a fan and your own pillows , the worst part was the breakfast it was pretty nasty. I grabbed some scrambled egg a sausage link and a boiled egg, gave my dog the sausage and the boiled egg and he refused to eat them, they tasted weird

superb staff and comfortable

breakfast quantity was poor, hotel got full and food was finished quite fast.

Very nice Hampton Inn! Breakfast was as expected, good choices. And it was quiet, so I got a good night’s sleep.

The only “hiccup” was there was a large group of business people meeting at this location the night I was there. They were standing in lobby chatting after their meeting and blocking the walkways. It was hard to get around the lobby and reception area. (Reception/mgr. probably should have directed the large group to a conference room.)

I didn't like the unexpected extra charge (temporarily) of $50 after full payment in advance. I'm going forward hoping that my future credit card bill does not show this $50 as being a charged. Only stayed 2 days so the room was never cleaned, or beds made up.

We were in San Antonio for a hockey tournament and it was a walk to the rink. I’ve stayed in Hampton Inns before and they’ve all been “fine” but this one was made outstanding by the staff. Housekeeping and the front desk went above and beyond to make sure all of our needs were met - including some random requests like “we just adopted a kitten while on this trip” and need a vet and cat supplies.

The breakfast was not very good but there was a Starbucks and a delicious French bakery nearby so so just went there instead.

Adam at check in was a star! He recommended a great Italian restaurant that delivered to the hotel - we’d arrived quite late and didn’t want to drive out anywhere for dinner. All of the hotel staff were friendly and efficient

breakfast was great, enjoyed it everyday. Staff was friendly and helpful. Room service was through and prompt. Hotel was close to everything.

Small issue with TV loosing signal frequently , no exhaust fan in bathroom as steam would accumulate.

The property was located right where we needed to be for all our activities. The pool was clean and wonderful. The selection for breakfast was really good compared to other hotels.

The bed was super hard and the pillows were like laying on paper.