New and well appointed hotel within the old quarter. Rooms were a good size (suite with balcony as was it appeared in photos - lots of space) and all worked well. Breakfast was excellent in the morning, although got a little repetitive after a few days. Mini bar well priced and was raided a few times during our stay. Front desk and service staff willing to help with every request, particularly welcomed for a family trip. Spa services were good, even if they were upsold a little hard.

Unfortunately the hotel missed our airport transfer, making for a poor start to the trip. Hotel restaurant was overpriced for the food (check out the Hanoi Garden hotel for a better experience) and the rooftop bar wasn't open during the day for a coffee/meal outdoors. Some of the staff clearly still in training - I expect it will improve over time to meet a solid 4 star rating. Be aware there are two La Sinfonia hotels close to each other, make sure you're clear with tours etc which one you're staying at.

Tl;dr Location, staff and breakfast... The tourist trifecta! Absolutely perfect location for visiting Hanoi. First, you are in the Old Quarter for convenient pickup at the hotel for day trips. Second, you are one block from Hoàn Kiem Lake which becomes a Hanoi block party every weekend. Despote both of these facts, La Sinfonia Majesty is relatively quiet (very hard to find in Hanoi) because they are on the edge of the Old Quarter and the streets around Hoàn Kiem are closed every weekend. This may not be the case for rooms that face the street, but the other rooms are quiet (we were in 602). Beyond the location,the hotel staff are super helpful, particularly Mik and Tracy. Get their WhatsApp and they will help you throughout the day with train schedules, restaurants, etc. Even on their days off!!! The restaurant in the hotel is quite popular with locals, so it's easy to see why the breakfast is so good. Good variety of Vietnamese and Western. Good skybar view of the lake, too!

Nothing.

The moment I stepped into the hotel, I knew this is the best choice I've made. The lobby has good air-conditioned (not all hotels in Hanoi has good aircon in the lobby from my experience) and the hotel feel so clean n fresh. The staffs - Jenny and Mia, both were very helpful and patient. Especially Jenny, she even assisted to make arrangement to transfer our luggages from our previous nearby hotel and helped us search for another similar hotel and rates when we wanted to extend but there were no vacancy, and she can be contacted easily whenever we need help in recommendations. We felt so pampered and well taken care of. The room and bathroom is also spotless and feel so clean too when you stepped in there. Not even a dust at all, unbelievable! This is the most hygienic hotel room in Hanoi, especially during covid times like this, make us feel so safe staying here. I will definitely recommend anyone who is looking for a spotless, good location and excellent service staffs hotel in the old quarter or near the lake to book La Sinfonía Majesty, you surely won't go wrong with this.

Nothing

Of the 5 star hotels we've stayed at in Vietnam, this was one of the nicest. From the moment we arrived, they served us arrival drinks and snacks. They held our bags until the 2pm check-in and the room was a pretty design and the most comfortable bed, pillows, and linens. We slept really well and the shower was hot and powerful. The breakfast was amazing. So many choices and they suggested made-to-order eggs and pho along with really amazing coffee choices. This hotel is in the heart of the historic district and one block from the lake.

I would happily return to this hotel and really enjoyed our stay. They give you vouchers for the rooftop bar. Just take the happy hour prices, as it ended up being cheaper than the 250k credit, unless you aren't there for happy hour.

What an amazing stay, from the moment we walked through the grand double doors to checkout. We enjoyed room with balcony. Comfortable beds and pillows. Beautiful spacious room, with good storage, both shower and separate bath. Large windows and doors lead out to the balcony. Breakfast - Both selection of western foods, and Vietnamese food. Selection changed daily. Do offer Soy milk for cereal or in coffee for DF guests. Omelette would be one of the best I’ve had - I don’t eat cheese and for me it was cooked perfectly. Great chef! Sky bar - went to quite a few during our week in Hanoi and would say this has the best view over lake and Hue bridge - at night the beautiful red lights make this Skybar the best! The decor throughout the hotel to the Skybar is as the photos suggest. Simply luxurious. Location we found good, for morning walks around the lake. Good location to water puppet show. Found the food to our expectation. And good wine selection for Vietnam. All staff were so attentive, but a special thanks to guest relations Tracy and Mikkelsen for making this a very memorable stay! We will be back. Thanks again to the entire team.

Can’t fault anything!

The hotel arranged an airport pick up which I recommend. This was seamless. On arrival the staff were so welcoming. Jenny at reception went out of her way to provide guidance and advice which was very helpful and most appreciated. Throughout my stay the staff were excellent. The location is fantastic. A short walk to the lake, and in the heart of the Old Quarter with all it has to offer. The room was lovely. Super comfortable bed and exceptionally clean. House keeping were very prompt at addressing any request. The breakfast was high in quality and the breakfast floor has great views over Hanoi rooftops and the lake.

If it had a gym.

We read the Booking.com reviews for this hotel and booked accordingly. We were not disappointed, this is a great place to stay. We stayed in a Sinfonia Suite, the bed is enormous and super comfy, the rain shower is a deluge, the beer in the mini bar is cold, the room is spotless, and breakfast is great, but above all it is the staff who deserve the top mention. They were all wonderful, they cannot do enough to make your stay perfect, a big thank to all who looked after us. Worth noting the restaurant is currently closed, ramping back up after covid years, but the sister hotel about 1 minute walk away has a lovely view over the lake, is in the top 10 Vietnamese restaurants in Hanoi on trip advisor....and we got a discount for staying at the Majesty, really good food! (They also deliver the room service, which was quick and hot). 10/10. Stay here.

Very minor moan - paying for coffee capsules for the nespresso in the room.

The location was great. It is right in the hustle and bustle of the city and provides a great oasis of calm once you have done your visiting for the day. The food for breakfast was great as too was the room (especially the shower), although it needs a little bit of touching up on the decor if I'm being picky. The service was tremendous. Very friendly and very knowledgeable. Top marks. Oh and the spa was very nice too. Lovely people and great massage.

There really wasn't anything other than the slight decor issues in the room.

The staff were welcoming and polite, professional and courteous... room lovely and comfortable.. hotel location and.a ing as its bang in the hustle and bustle of Hanoi...thank you so much to staff who brought breakfast to our room as we were tired from sightseeing and shopping...they also arranged private taxi to airport...the skybar has the nest view and comfortable seating area...awesome stay,, definitely recommended 👌

The terrace facing other building but that can't be helped i guess,, would be more amazing if lakeview

From the moment I arrived at the Hotel, I was enveloped in an atmosphere of elegance and sophistication that set the tone for my entire stay. Nestled in the heart of the city, this hotel is a true gem, offering a perfect blend of luxurious amenities .My suite was a haven of tranquility, boasting a breathtaking view of the city and personalized service that left me in awe. The culinary offerings at the Hotel are nothing short of spectacular. The hotel’s restaurant offers a diverse menu that caters to all palates. Each dish was a masterpiece, The SPA where i had my massage was a heaven.All staff was so professional, especially Mikkelsen, who helped me to get to the train station and solved other questions.I highly recommend this stunning hotel to anyone seeking a truly exceptional stay. I look forward to returning to this oasis of elegance on my next visit to the city.