Staff is very kind and helpful In the old quarter so close to many restaurants and many places of interest in Hanoï, you can do a lot just by foot. They organise pick up from the airport but we had to wait for 45min. A driver finally came after a couple of phone calls. I did not understand what happened but in the end they managed. very good suggestions for breakfast and dinner Got a discount for the imperfections without asking for it.

I was very strongly and repeatedly asked to rank my stay 10 on booking, I felt a bit harassed, likely strong pressure from the boss, that’s a pity. It rather worths 9 because of the noise of the street (that’s an animated area, it comes with its pros and cons’), and the little imperfections (it’s not French culture to rank 10 what’s not absolutely perfect !)

It's my 2nd time staying in this hotel, recognized me immediately. The staff are very friendly, accommodating and helpful, especially Think who frequently checks on me and Linh who's on the night shift. Location is excellent, I rarely take Grab since I like to walk around. It's close to almost every nice cafe, souvenir shops and attractions. They cleaned the sheets & towels everyday. The location is so close to every food stalls & restaurant and is in front of convenience store which connects to the lake on the other side that's also near ATM machine. Overall, my stay was very excellent and I would definitely book with them again.

Everything was perfect! Han & Dat were very friendly and helpful. Dat even upgraded me from the 2nd night onwards to a larger room as I found the Deluxe Double with a window to be tad bit small esp. around the bed area at no additional cost. The staff is very friendly and helpful. The coffee next door is good too. There are nice cafes and restaurants all around within 5-10 mins walking from the property. It is also very close to major points of interest. Highly recommended! Will stay again if I'm ever back in Hanoi.

They charge you an additional 4% if you pay by credit card at the property.

The location was amazing. Rooms were small but super clean (much cleaner than several 4-star hotels we had stayed in on our trip) and the beds were great. Best thing about this property though was the manager Bryan, who hands down was the best hotel manager/customer service person we came across in Vietnam. From the moment we booked the hotel, Bryan went out of his way to help us in every way possible. This included, amongst other things, booking us on an overnight Ha Long Bay cruise, booking us a family room for an extra night at another great (sister) hotel in Hanoi on our return from Ha Long, personally bringing one of our suitcases (which we had left at his hotel) over from his hotel to our next one on our return to Hanoi, and even organising a complimentary taxi transfer to the airport for our departure from Hanoi. And his communication was perfect from beginning to end. Thank you so much Bryan!!!

Only thing was the hot water was a bit inconsistent. Otherwise everything was excellent

Excellent Location, lovely rooms, comfortable beds. Bryan and staff are absolutely fantastic! Hold off booking any tours because Bryan has fantastic options for great prices and really goes above and beyond to make sure it’s a memorable experience and he will check in to make sure everything is going well! We booked our Ha Giang Loop tour and Ha Long Bay Cruise with Bryan and they were exceptional and he made sure there was a room here for us when we got back from both. Will definitely stay here time and time again if we are ever back in Hanoi. There is a laundry service available as well which is a bonus on top of everything else

The room was cozy and very clean. We were located in the middle of the old quarter of Ha Noi which is basically the centre. Everything was in walking distance, the airport pick up went well and communication between hotel was great. The pillows were a bit stiff for our necks but otherwise everything was fine.

We struggled with the construction work next to the hotel, it was very noisy and went from morning til late afternoon. That was a bummer for us since we were heavily jet lagged and couldn't rest properly. Brian handled the situation very well and understood our struggles. He gave us a complimentary shuttle to the airport as an apology. He was very kind and welcoming.

Arrived early morning and dropped off bags for some daytime sightseeing. Was allowed to check in around noon. Mee was a fantastic receptionist and made my family feel welcomed. She had maps and information and quick, accurate answers to our questions. Very helpful. The room was narrow but long and the two large beds comfortable and immaculately clean. The shower was hot and powerful, and the aircon frosty. TV had 800 channels with many languages widely represented. Nice robes, slippers and toiletries provided. Everything premium level standard. Powerful and accurate bum gun to blast away the gremlins. Score. Big, wide window overlooking Cau Go street with activity 24/7. Fascinating. A Circle K convenience store located right across the street. Many Hanoi sights are within easy walking distance. Staff helped with finding a birthday cake for our daughter and arranged a booked car to airport upon departure. All very professional and conscientious. We loved our stay here. Highly recommend it.

We only stayed 3 nights. Would have like to stay another 3 nights. The jewelry counter at the front of the hotel makes first impressions slightly confusing. Easily overcome when you realize the reception desk is near the rear of the foyer.

The room was really nice, there was an air conditioner in the bedroom and living room, as well as TVs in both rooms. Vietnamese channels only so I didn't really use them. The room was in the back of the building so it stayed cool and was quiet. The only complaint I have is that there was only lukewarm water in the shower, no hot or cold water, but it didn't really bother me since it's so hot in Hanoi. The front desk staff were really nice and helpful, Julie and Thinh. My girlfriend bought some wine from a grocery store and Mr. Thinh was so nice he even ran out to get us a wine opener from the shop next door when we had a bottle but no corkscrew. Thanks for the great stay!!!

Nada everything was nice, the fridge is very small but big enough for cold drinks. Be prepared if you've never been to Hanoi though, the traffic in the old quarter is a bit crazy .. no side walks For walking. They are used as motorcycle parking. Just stay calm and try to move out of the vehicles way so you don't get hit. Early mornings are the best time to walk around and check out the shops, there are less people on the street and a bit less traffic, also it's not as hot as later in the day.

The hotel is located in the heart of the city and is very convenient to find all locations very nearby and is the pubs, restaurants, bars everything is nearby. Loved walking in and around the area of the hotel (old quarter). The staff are very polite and very helpful. Mai was very helpful and stayed in touch at all times in case we find any difficulty and helped us book cabs to and from the airport and also to Halong Bay trip. Very polite and knowledgeable. Also liked meeting Mr Quan who would always ask if there’s any difficulty we are facing and would always be ready to help with any queries that we had. Great experience.

The addition of complementary breakfast would be great but not at all a deal breaker.

Service of the staff was excellent. We’ve had troubles with a delayed visa, after contacting the hotel they’ve agreed to reschedule us two days later. Beside this they’ve give us information what to do around the city. The hotel looked nice and location couldn’t be better. After a horrendous start of our journey (visa) the staff of lakeside helped us having a great start of our holiday!

We like having breakfast in the city so this was no con for us, but people who want a breakfast at a hotel can’t have it here. But there is plenty of nice places in Hanoi to eat and the hotel has some great tips where to go.