The staff were incredibly friendly and went above and beyond to ensure my comfort throughout my stay. From offering helpful recommendations for local attractions to assisting with booking a cruise in Ha Long Bay, their level of service was outstanding. Moreover, the hotel's central location was perfect, as it provided easy access to the city's vibrant center and a wide variety of dining options nearby. It was incredibly convenient to explore the bustling streets of Hanoi and indulge in delicious local cuisine just steps away from the hotel. If you're looking for a place with friendly staff, a central location, and assistance with planning memorable excursions, I highly recommend this hotel in Hanoi.

Nothing. It was incredible for the price that I pay.

Staff were really friendly & helpful. Booked a Ninh Binh tour through the hotel which was excellent, easy to book & cheaper than others online. The room was really clean and so was the bathroom. The breakfast was amazing - lots of choices & cooked freshly for you Was easy to leave my bag there before & after check in/out. Location is really central to old town, very close to the lake. Lots of cafes, restaurants & tourist attractions near by.

The only downside is the wifi wasn’t reliable. It was good when it worked but I had a few issues.

The location is great! Rooms are cleaned daily, with two bottles of water replenished. Breakfast is simple, but satisfying and very tasty! The lady who serves breakfast is wonderful, very kind 🥰 They were very attentive regarding the transfer and check in at dawn.

There was some confusion when paying because of the website I booked on. I thought it had already been paid for, but it wasn't and I only found out on the penultimate day of my stay. I think the verification should have been done at check-in! I also had to explain twice that I didn't consume a large bottle of water. I had bought it outside, but I still had to explain it twice. But they were super kind and understanding and double-checked it as I had asked.

Very clean and closer to a lot of restaurants. Just 1km walk to major attractions like military museums, history museum and the famous train street. The hotel manager Susan helped me a lot in planning my trip and arranged for it. Overall it was a really great 1 week stay at Serenity

The hotel is located in a gully

Location is great. Walking distance to restaurants, shops, train street, night market and many other places. Is in small alley so is quiet. Staff is friendly and helpful. 2 bottles of water everyday and daily room cleaning. Room was clean, hard bed but comfortable, good water pressure in the shower.

The staff were excellent. So friendly and helpful. The rooms were very comfortable, good size and had a nice view over the city. In the heart of the old quarter and within walking distance to a lot of the tourist activities. I had to leave early as our son got sick and had to go to hospital. Even though they have a non-refundable policy, they refunded me for the nights that I didn't end up staying without me even asking. The place was so great that we immediately returned when our son got better.

Nothing.

Good selection for breakfast. Spacious junior suite at a nice price. Located down an alley off a lane, little grocers, plenty of food options and rooftop bars were close by. We extended our stay once the plumbing was sorted as we liked the room and the area so much. TV was great too. Watched quite a few movies on HBO.

Breakfast area too small for large numbers and food wasn’t produced fast enough on occasion. Drain in bath/shower was blocked but once communicated a plumber was called and it was remedied rapidly. We are elderly travellers and the Hotel is tucked away and an escort from our taxi at night was promised. The night staff didn’t know about this and we were left to fumble in the laneway until a kind shopkeeper pointed us in the right direction. I believe management took note after this, though, as I saw people being escorted in after our experience.

Friendly Staff , clean and comfort room Breakfast like family surround together Location in the heart of old quarter Hanoi City

We booked this at the last minute and were so happy with it's location upon arrival that we rebooked it. In both cases, we were only here for one night, and the staff was lovely and accommodating (they allowed us to leave our luggage while we went on an overnight tour). The location is the best part, it's remarkably quiet considering that just down the walking lane, you'll find some of the best street food ever. Multiple great coffee shops with outdoor seating, good beer. It's a lively, colorful area and previously we stayed about 5 blocks from here, but much preferred this location. It's very cute that they have a light you can turn on above a small painting in the room. The rooms were very large and had great AC, simple with everything you need.

The location is excellent. Right in old quarter, everything is within walking distance. The view from our room was amazing.

The elevator only goes to the second top floor. If your room is on the top floor you will need to take a few stairs. The included breakfast was lacking in the amount of options available and the amount of food available for the guests. The freshness of the food available was good though.