Honestly everything. This place was recommended by a friend and it did not disappoint. I ended up staying longer here as I loved it so much. The staff are so sweet and helpful (nicest customer service I have experienced in Vietnam). The free breakfast has a great selection. The location is perfect, quiet and secure. The free bicycles make all nearby locations super accessible and a great way to see the surrounding areas. The rooms are cleaned everyday to a high standard. The laundry service was excellent. The pool is great. They help you book taxis, tours etc.

Ants in some areas but did not cause issue

My husband and I loved staying here! We stayed for 5 nights. This family owned hotel is such a gem, an Oasis from the lively city. Nguyen, one of the receptionist was so friendly, helpful and patient (I had a lot of questions). She easily booked us excursions to Cham Islands and My Son Sanctuary with transport, and lunch. Our room was clean, very spacious and super comfortable. This is a small hotel, where you are greeted by name. The daily breakfast menu had great options and the food, white coffee and mango shakes were fantastic! They have free bikes to use for the guests. We used the tranquil pool multiple times a day. It is an easy and safe walk to the old town, 15-20 minutes. We would highly recommend this place! We plan to stay here again when we visit a Hoi An and with family/friends.

Nothing, everything was wonderful.

The hospitality here really made our stay! The woman who welcomed us was sooo kind and sweet. She brought us smoothies upon arriving and took time to explain the area and activities throughly. The breakfast was also a highlight. They let us order multiple drinks and dishes and we looked forward to it every morning. They cleaned our rooms everyday, brought cookies at night, and had plenty of free bike to borrow. It's located a bit far from the ancient town, but it was nice to be away from the noise and to be close to the rice fields.

The AC was a bit weak. There were some very hot days and even having it on full blast wouldn't cool us down. Not a deal breaker. We would happily come back.

Ngan Phu Villa really feels more like a friendly homestay than a hotel. When we arrived, Kieu was there to greet us and made us fresh orange juice, which was such a nice surprise. Throughout our stay, all the staff were very friendly and helpful. We also had a really interesting chat with Lahn in the evening and learned a lot more about locals' daily life, various social issues in Vietnam, etc, than we would ever have if we had stayed at one of those large anonymous hotels. Breakfast was always a delight, with lots of options and food was deliciously cooked. We felt really welcome and taken care of the whole time.

The room could use a few more floor mats, as the floor did get wet quite easily due to rain outside and the lack of a shower curtain. It wasn't a huge problem (they even provided flip flops to use in the room) but the floor did get a bit damp and dirty after a day. The only other thing was that adding a few more lights - maybe reading lamps - would have helped improve the room a lot, we found it quite dim for reading and using our laptops and it was a bit straining on the eyes.

The pool is fantastic, the breakfast is homemade and the staff are kind. You’ll get many breakfast options and they insist on two drinks if you only order coffee. Listening to the staff communicate kindly and patiently to rude guests, offering solutions with great hospitality. They’re much kinder than I would have been. The room fridge is not overpriced, it is cheaper than any place you’ll find in Hoi An. The pool is by the entrance but not open to the street. There are free bicycles to use. Walking to Old Town takes 15mins, Grab ride is 5mins. A Grab ride to the beach is 10mins. None of the main road madness is near the homestay. The room is quiet and has aircon. Each night you’re given cookies as an evening snack and it made me feel so welcome. Thank you so much for looking after me!

Nothing.

I got in rather early on a sleeper bus and went to Ngan Phu to leave my bags and was offered a bonus complementary breakfast by the amazing hosts there. They were super helpful and had some awesome recommendations of things to do, food to eat and sights to see. They sort out tours for quests, and can organize cheaper transport to the airport in neighboring city, da nang. I loved my time in Hoi An so much so that I tried to come back here a few days later. (they were rightfully booked out). There are also free bicycles for guests to use. and the pool and outdoor area is so pretty and calming!

Truly a special place. The moment I stepped in, I was greeted warmly by a very kind lady who made sure I made the most of my stay in Hoi An. The room itself was good, clean and quite spacious. Fridge with plenty of drinks, cleans shower, functional air conditioning, a window, and a large bed to roll around all make it feel like home. The pool, which is small but lovely, gave me an opportunity to escape the scorching Vietnamese heat. Free bicycles were provided, which were of varying quality but appreciated as they are essential to traversing this town. Breakfast was very filling, a large and crispy baguette served alongside a choice of scrambled, fried, or omeletted eggs and hot dog/bacon accompanied by slices of fresh fruit and your choice of smoothie are the most common choices, though there are many more options I won't list here. Staff also facilitated my transportation to my next destination. Lastly, it's very very affordable! For the quality of the hotel, I feel like I got a steal! For budget travelers looking for outstanding quality for a good price, this is the place to go.

Unfortunately there was a lengthy power outage while I was there. Just bad luck, didn't detract from my experience. It is a a little bit far from the tourist area, but with a bicycle it's only 5-10 min ride. Little to no late night dining options nearby.

The feeling of genuine hospitality, generous breakfast, nice garden. An umbrella was left outside our door on a rainy morning. When I complained that the TV in our room was only a pc monitor that could not be seen from the bed they came with the owner's TV. We would not have stayed so long in Hoi An if we had not stayed here. We wanted to stay longer but it was fully booked. The next place we stayed in Hoi An was more expensive and modern but not nearly as good.

The toilet in the shower alcove and the shower in the middle of the bathroom with not so good drainage added to the dampness and mustiness in the room.

The staff were really helpful, communicative and nice. The owner even helped us with some repairs on our backpack as it had ripped during our trip. The food and beverages were great, all home-made and made with love. Definitely recommend the mango shake! (They also give it as a welcome drink) We had some problems with the bathroom and they solved it very fast. Definitely recommend staying with them, it made our stay in Hoi An so much more special. We hope to be back next time we’re in Hoi An!

The hotel is reasonably close to the Old Town. There are bikes to use but we got a Grab into town mostly. It was too hot for us to walk, plus my sister has an ankle injury. The rooms are very comfortable and the breakfasts were magnificent. Lanh, the host, is a lovely person and very helpful, suggesting things to do and arranging tickets and transport for us. There is also a laundry service. We had a great 5 days in Hoi An and can highly recommend Ngan Phu Villas.