Apartment itself was great. Very spacious, well equipped. Amazing lake view and great bathroom (with external bathtub). Friendly receptionist, our luggage was taken by golfcart to the apartment :)

Some of the facilities (like pool table) are quite old and needs to be replaced. We had unpleasant situation when the purse left in the restaurant was gone after 10 mins, and no one from the stuff saw anything and we've been told to look for it in our room. (Finally they found it because one of waitress took it to the reception safe). But the situation was quite stressful and unpleasant.

The lake was gorgeous and my family really liked the canoes. It was relaxing and peaceful. The room we stayed in was really nice, you could sit out and look at the lake. Make sure you book a villa, the other rooms are old and need updating (we swapped rooms). The staff were lovely and super helpful. We did a local farm visit which we all loved, my kids got to ride a water buffalo and hang with heaps of ducks and it was supporting the locals which I love.

Breakfast was average

it is unfair for me to review this properly as we stayed for 4 nights over the New Year holidays so it was really manic, so many people. We stayed in a bungalow on the lakeside which was really nice. it had a little balcony to sit and watch the little jumping fish and people kayaking which is free to guests. Theres also bikes free to guests but only for 2 hours and as its quite a way out of town on a very busy road theres not really anywhere to go safely, most used them to get around the large site. The room itself was nice and spacious along with a lovely sized bathroom with an outside shower and bath should you wish to use it (there was an internal shower too) They have lots of different rooms available, the site is very big and spread out. Theres mosquito nets around the bed too. The staff are really helpful even though it was so busy. The room was very clean. They have lots of trips available you can book with them.

the light outside the entrance door - if the neighbour left their entrance light on at night it shone into our room all night - there was some noise from the apartment/dorm rooms behind the bungalows (maybe just because it was so busy and New Year) plus their lights shone into our room too. If you like to be in the middle of the hustle and bustle of a town this is not for you. You are about 15 minutes drive away from the town. No restuarants close by.

Great option to stay in Phong Nha, as most options in town are hostels. Great view of the lake, great food and drinks as well. The hotel also has a spa, which was super convenient especially after 2 long days of trekking. You need to take a taxi to go to town, but the town is quite small and not much going on, so it was nice to stay in this much more quiet area. You can kayak and swim in the lake, which we didn't do as we were too tired, but it looked nice.

There was no special welcome when checking-in and it felt they were short staffed. In every other hotel we stayed at in Vietnam, we were welcomed with cold drinks, snacks, cold towels, which were amazing especially after a long journey. This was one of the nicest (if not the nicest) hotel in the area, so I was expecting a bit of that.

The rooms are spacious, clean and comfortable. The staff are helpful and kind - they are happy to help. Laundry is by the kilo 80 000VND per kg. The breakfast is a good selection and we enjoyed a few meals there - the mango salad and the chicken salad were delicious!

The hotel is quite a distance from Phone Nha Town (which we were aware of when booking) so you have to organise transport if you want to go there.

Amazing location right on the lake. Loved sitting on our balcony and just relaxing. Staff were really helpful with transfers and information. Breakfast and dinner at the onsite restaurant were all delicious and reasonably priced, especially considering the remoteness of the location. Special shoutout to Snowy the dog for walking us back to our room at night and always being ready for pats.

The property sits facing a tranquil lake. There's nothing better than waking up to this view. We changed our itinerary to make the most of our stay here because the property is that good. Anh, Sarah and Tham at the front office are absolute gems. They did their best to make our stay memorable. The kayaks are free to use and this opportunity should not be missed.

If there's room for improvement, it's in the food options. Eating at the resort also ended up being a bit pricey but what you get for that price is a view like no other.

The location is fabulous and staff were super friendly, informative and eager to help in any way.

Not a great deal of hot water unfortunately. We had a villa, with a beautiful outdoor stone bath and shower, but not enough hot water to have any kind of relaxing soak Disappointing

The staff was SO super friendly! Seriously the sweetest people. They arranged a lot for us, taxi, tour etc. Everything with a big smile. Also, food and drinks were great. We were there during Têt so almost everything nearby was closed, which meant we had dinner in the hotel every evening. Lots of veggie options and the cocktails were the best (try the Laksa soup). Kayaking on the lake was fun, and you can take bikes to cycle to the city. It was clouded when we were there, but I’m positive that Lake House Resort is even prettier in sunny season! We were happy to stay here instead of the city of Phong Nha, it was a lot calmer and the view is amazing.

Room could be a bit cleaner, was a bit dusty and felt like it was cleaned in a hurry.

staff were excellent....facilities were excellent. I also liked that we could run a tab for the entirety of our stay....literally paid for everything only at the end of our stay, even the accommodation fees.

hmmmm the only thing I could say is that the gym could do with an upgrade....or atleast some maintenance.....I guess no one else uses it