I recently had the opportunity to stay at the Sheraton Grand Hotel Dubai, and while my initial experience faced minor challenges, the swift and attentive intervention of the management turned my stay into one of the most memorable experiences I’ve had in Dubai. Upon check-in, a room-related issue caused some delays in my accommodation. However, when I brought the matter to the attention of the management, my concerns were handled with exceptional professionalism and care. I was personally contacted by Mr. Mahmoud El Sayed, the Front Office Director—a true gem in the hospitality industry. His dedication to guest satisfaction and loyalty to the hotel was evident as he went above and beyond to ensure my comfort and happiness. His proactive approach and genuine care completely transformed my perception of the property. To further enhance my stay, I was offered complimentary club lounge access, where I encountered the delightful and professional Miss Yasmin. Her hospitality skills and warm demeanor exemplified true service excellence. Additionally, I learned about the remarkable leadership of General Manager Ms. Anna Collier, whose commitment to delivering exceptional guest experiences is clearly reflected throughout the hotel’s operations. It was evident that she leads by example, ensuring every guest feels valued and well cared for. Thanks to the dedication and hospitality of this outstanding team, my stay turned into one of the best experiences I have had in Dubai. The Sheraton Grand Hotel Dubai has now become my go-to choice for future visits. I wholeheartedly recommend this property to anyone seeking impeccable service and comfort. Hats off to the entire management for creating such a welcoming and exceptional environment!

Club on the 5th floor Ameeri Manager refused to listen to me after serving pathetic food Already Complained to Dubai Municipality

First time in Dubai on way back from Mediterranean cruise. Great time of year in March or early April. Wouldn't come in Summer though. Excellent manners & professional service staff but down to earth and always asking if we're satisfied and if they could do anything else for us at meal times or during room service. Range of food in Feast is excellent. Different menu daily in Club Lounge esp. during afternoon tea then Happy Hour. Ordering as much as you like during Happy Hour in Club Lounge negates the need to venture out to find a restaurant that caters for coeliacs. Extremely accommodating for people with dietary requirements in Club Lounge. Our heartfelt thanks to the Feast manager "Huney" who remembered our names the following day from hundreds of guests in the restaurant. Also many thanks & appreciation to the wonderful staff in Club Lounge including, but not limited to, Sylvia, Johana, Tristan & the courteous young lady at the desk who always stood up to greet us as we walked in. So respectful ! Also a shout out to Uyros, the Serbian hotel duty manager who took time out to talk with us for an hour whilst in the Club Lounge. Great conversationalist. Very proud of "his" hotel. Forgive us if the name, spelling or job title is incorrect. A modern hotel recently renovated to a high standard necessary to compete with hundreds of other hotels within close proximity. Great location to many local attractions and airport, either by metro or taxi. Great rate for 5 star hotel. It's the staff that makes a great hotel perfect. Stayed in King Suite with Club Lounge access for 7 nights.

Nothing. Wouldn't consider any other hotel after the experience we had there. We searched and looked at reviews for many, many hotels before booking the Sheraton Grand.

Location is good, in room facilities are excellent, all day room service helps when you want the room to be done-up at different times of the day

The bathroom shower had water pressure issue, the shower head also appeared to have salt deposits making the water stream think and without force. One thing I really didn't like with this hotel is the lack of flexibility in last day check-out. They made me pay for the half day charges for delayed checkout by 3 hours.

location is great, just few minutes walk to the Metro. nice clean room

our offer included the club access and we have been informed only at check in that this means that our breakfast was included but only in the club lounge. The club lounge had a very limited choice in comparison with the main buffet restaurant where all other guests can access for breakfast. this "limitation" was not mentioned anywhere, more over we tried many club lounges in different hotels and they always allow club guests to access also the main buffet ( when breakfast is included)

I really liked the hotel’s excellent location and accessibility. The rooms were exactly as shown in the pictures, the room service was impeccable, and the breakfast was exceptional. Overall, the property provided a great experience. The room had a great view, and the bed was very comfortable.

The only thing I didn’t like was the absence of factory-sealed bottled water. The drinking water provided in the rooms was in bottles branded with the hotel’s name, which I personally didn’t prefer. I would have preferred factory-sealed water from a reputable brand instead.

Property was extremely clean , always smelling good and always stocked with welcome refreshments. The rooms were really top notch and always cleaned timeously . From the time you enter the property, the bell boys will recieve you and insist on carrying your luggage. They will even drop it off at your room and not linger around for a tip . The check process , I was fortunate to have a guy by the name of Gohar . I’ve stayed many times at this property and the service was good but this time Gohar made it great !!! I was traveling with a group that was arriving at various times which made it a little inconvenient for myself . Gohar ensured they had a swift check in process without me being there , he even managed to assist with a hold on my credit card , if many that travel between countries understand that when a property places a hold on your credit card it can hinder you when you get to the next property. I explained to Gohar and he made a plan to place the minimum hold , ensured daily my guests were sorted out . This guy would come into his shift early to check in if my guest were taken care off . We would receive packages and Gohar would ensure it will be sent to the room. He arrange taxis etc for us . A real gem at this property. I hope to see Him on my next travel to Dubai

very good service and staff

the cleaning was not done in time and the tea n coffee were not filled everyday

In few words, it's the lovely teamwork and love between the staff members .This is what makes the big difference. Starting from the lovely trainees: Miss Chelsea in the reception area, Miss Hana on the 6th level restaurant reception, Miss Nouran on the 31st level executive floor. All of different ethnic backgrounds, but all of superb character and genuine sense of hospitality. This I'm sure comes from brilliant managerial efforts and scheduled training. Thank you ALL!

Ther is a funny odour as soon as you come into the lobby. May be the ventilation system can improve in this area. I was invited at the Kempinski (close to Emirate's Mall) and the odour was like coming from heaven all around the hotel.

We had a lovely stay at the Sheraton Grand Dubai hotel. The staff were so friendly and happy to help. The club lounge team were great, Joanna in particular was kind enough to learn our names and even made special tea for my mum when she was not feeling well.

The Club Lounge was lacking in gluten free food options, the whole Afternoon Tea menu was full gluten. The chef did kindly make some alternatives on occasions when the chef was available, but this was not possible on all visits to the lounge.

The staff at this establishment was absolutely outstanding, with Suhailah, the exceptional Egyptian lady, standing out in particular. Suhailah's remarkable level of cooperation and helpfulness truly set her apart. Not only did she consistently exhibit a high level of professionalism, but she also greeted us with a warm, welcoming smile that instantly put us at ease. Furthermore, the location of the establishment is truly remarkable, offering convenient access to a wide range of amenities. With a supermarket and pharmacy located in close proximity, everything we needed was just a stone's throw away. Additionally, the valet service provided by the staff was exceptional. The valets were consistently cooperative and displayed a cheerful demeanor, always ready to assist with a smile. Their dedication to providing excellent service added an extra layer of convenience and made our experience even more enjoyable.

Nothing