Room comfortable with all our needs for equipment met. The bed was comfortable and the hotel was quiet. Staff were helpful with bags and responding to questions. Location was perfect for walking to the sites of interest. Breakfast was included in the price and safe car parking was provided at no additional cost. The hotel was spotlessly clean.

The inclusive continental breakfast was satisfactory but not what we have been accustomed to in Europe where cheese, meats, pots of yoghurt etc are usually provided alongside cereals, bread for toasting and a wider range of fresh fruit.

Location proximity is very central to the lookouts and restaurants and essential shops. The wifi was quite good, staff were friendly and accommodating, and the room had a good sized bath (shower pressure was good and became hot quickly!). Checkin and check out process was seamless. Appreciated the heater in the room as well as the table by the window, iron and ironing board. Carpark was free with plenty of spots. The area is quite safe also. Very nice neighbourhood with the police station across the road.

Everything was great - will return again. No complaints!! Maybe some guests may prefer room service but there are good restaurants nearby as well as the on site restaurant which is quite good. Also a suitable sized fridge to store goods if you like to bring food back.

Comfortable, clean, staff friendly and helpful, central location great, car park good, family rooms with beds, not bad settees. Breakfast simple but ok for a quick breakfast before a long day exploring. Coffee, tea in room always stocked up.Comfortable lounge areas if you need some space to sit. Water always hot.

Needs a little renovation, shower head broken, although could still shower. There were cracks in the sink. Sometimes cold in the breakfast room. Sauna needs renovation and spa bath out of order. Still marked high as these things were not important to us.

We enjoyed two nights in a renovated king room, all done in quality heritage style. The bed was super comfortable, good airconditioner and shower. Our booking included complimentary breakfast which was like most people would have at home, cereals, breads and spreads with tea, coffee and fruit juices. If you book direct you can skip the continental breakfast and save $15 per person. If you want a hot breakfast it is available for $25. There was easy, ample parking. If you have trouble with stairs be sure to book a room on ground level as there is no lift in this heritage building.

The shower was overhead when standing in the bath and so it is potentially dangerous when stepping out. A grab bar on the wall at the window end of the bath would be very helpful and a good safety improvement.

Staff are friendly and very accommodating to needs of guests. I asked for a room away from the loud creaky staircase and they sorted it out. The room is pleasant, perhaps a little cozy. The location is probably the best in Katoomba if you want a central location in town with private parking. You can walk the main stretch of shops and restaurants quite easily and the 3 Sisters lookout is also nearby.

A bit lacking with attention to detail. Showerhead was broken, could not adjust the spray and kept falling down. TV remote did not work. Beds were not as comfortable as they were on my last stay. Expected a bit more for the price. Hard to decide if the room had vintage charm or just getting a bit old.

Location at the top end of Katoomba Street, was great and we were able to walk to shopping and dining options. Service from the staff, especially Michelle, was excellent. Room was very clean and everything was in working order. Plenty of old world charm and it was very pleasant to relax in a comfortable armchair with a coffee or a port in the warm lounge area at the end of the day.

Room was smaller than expected but adequate. Bed was a little firm but we slept well. Unfortunately in-house restaurant was not operating for dinner but there are plenty of options nearby. Any negatives were not such that we would not be happy to stay here again.

The hotel was exceptionally clean and comfortable and in an ideal spot to get around Katoomba. The bed was very comfortable and the bathroom was huge with a lovely deep bath which is becoming a rare thing to have in a hotel these days.

The only problem we encountered was, we arrived back from our evening out at 8:30pm and would have loved to have sat in the comfortable lounge area with a glass of wine listening to the music on the player, but after ringing the bar bell and using the reception telephone many times we couldn't find a staff member to help us, so we eventually gave up went to bed.

We had a king size bed and the room was most comfortable and quiet. There was plenty of parking and a lovely lounge area. We stayed for three nights and found the staff helpful and friendly. There was plenty breakfast was basic and could have done with more variety . But no complaints! The hotel was lovingly restored over 25 years ago and is showing its age in some areas. But everything worked and plenty of hot water. The shower was over a bath.

Nothing

The rooms are great .. you have done a superb job keeping the old features of the hotel - absolutly beautiful and well done preserving it's historic features

The spa and sauna was not operational ... when there is no pool and the spa is the only facility/thing on offer how hard is it to fix (I remember reading a previous review saying the spa was not useable) People pay for a stay expecting to use these things - if the spa is not reliable you should remove it and install a swimming pool and your hotel would exceed expectations and be the best

Room was very comfortable to stay in, really clean and beautiful. The location of the Palais Royale was perfect to get to and from Echo Point and other hiking trails, as well as being conveniently located near shops and restaurants (and all that only a short walk from Katoomba Station). The included continental breakfast definitely made each start of the day a breeze without having to think about what to eat. Service was excellent and the inclusion of pastries was really nice.