The staff were excellent. The room was lovely and warm. The bed was comfortable. The view of the mountains was fantastic. And a balcony which we weren't expecting...was so lovely to sit in when the sun came out :-) The breakfast in the restaurant was very generous and so yummy. The hot chocolate was extra special. Also pick up and drop off at the train station was amazing...thanks so much!

It would have been better if the restaurant was open for dinner but it wasn't open yet...it was going to open in a couple weeks but we were a bit early in the season. Other than that, everything else was great :-)

The view from our room, meals, drying rooms, heated accommodation, music entertainment, proximity to lifts/hire and car park, and customer service from a lot of smiling and helpful staff like Phoebe, Sebastian and waiters. Josh the manager also really helped my friends who had difficulty with online equipment hire.

The additional charge for car park over the 3 days was a bit expensive considering other expenses like daily lift access costs. I’ll book directly with the hotel next time instead of via booking.com. However Sebastien’s drive service for pick up and drop off was great.

There is no getting away from the fact that snow season, especially during the school holidays, is breath takingly expensive. But we were incredibly lucky to pick up a last minute booking here. Couldn’t ask for a better location, lovely clean, warm rooms with the most amazing views directly onto the slopes, and full access to the Perisher centre just downstairs. The best thing without doubt though was the service. It’s been a long while since I’ve experienced hospitality as professional and welcoming as the team here provided. From meeting us at the ski tube, helping us with our bags, extra treats after a long journey etc, and even helping search the floor for a lost earring back - we could not have been looked after better. And yes, the hot chocolates are brilliant!

Most challenging issue seems to be common across all resorts - getting up to date information on what services are currently available, reliable opening hours, and what current prices are. There is a lot of inconsistency between sources of information about opening times, whether restaurants are available for breakfast/lunch/dinner and pricing options and next to no information on menu offerings or prices to know if a restaurant is going to be a viable to option. For PVH it would have been great to know they offered room service and to have had a price list available in the room. Also, do check if the spa/sauna will be operating during your visit it that’s important to you.

Sam really went out of his way to encourage my daughter to try snowboarding. Such wonderful staff made the stay even more pleasant. Staying right there on the snow made it easy to go out and hit the slopes, have a rest, and then repeat. I'm definitely glad we stayed here instead of travelling every day. Would highly recommend for people with children.

Made it hard for dinner when not many places were still open for the season. Mattress on one side of the bed fealt like it needed replacing.

Location to Perisher Valley Eight Chair Lift was great, with room overlooking the slope also. Bed and room were a decent size and comfortable.

Due to the timing of our stay (mid September) the restaurant was not open for dinner only breakfast. However, there were food options available from the Man from Snowy River Hotel and also downstairs food hall if you got it earlier before closing at 5pm ish.

All meals were superb. Staff were super friendly. Board straight from the mountain 😊

Beds were not good but comfy enough after a big day on the mountain. Room was dated but comfy enough. Microwave would have been nice, as would not having to fill the kettle from the bathroom sink, haha first world problems 🤣 I was also a little disappointed with the staff only notifying me that there wasn't adequate parking a few hours before arriving and I would have to park off site, it was probably advertised adequately on their website when booking but I missed it.

I don’t typically leave reviews however The Hotel Manager Josh was exceptional. Even though it was the end of the season and reduced guests Josh went above and beyond in every way. Room upgrade, prim parking, helped us carry out luggage in and out, late checkout at no extra cost. From someone that travels frequently Josh is one of the best staff we have come across. We will be back 👍

Location was perfect as it was right on the ski slope with chair lift virtually at the door. Breakfast was well presented and plenty to choose from.

Unfortunately as it was not a good season the hotel closed their restaurant and bar a week or two before the end of the skiing season. We were given other options at other hotels which turned out to be not very good as they were mainly catering for their own guests. This made it very difficult to obtain meals when it came to dinner.

From the first greeting to the goodbye, it was a fantastic experience. Very friendly, knowledgeable staff who could help us navigate our first trip to the snow with kids. Room was awesome, breakfast great variety and quality.

It was the end of the snow season, so a few things weren't operating, but none of that was the fault of the resort. Maybe a direct line from the resort to mother nature would be ideal :). Clearly just joking, absolutely nothing to complain about!

They kept checking up on us when we didn't arrive on schedule. Helped cater to delay our dinner until very late. That was super nice. For this fantastic service, I will definitely come back to stay again.

The staff didn't really know much about the tube. We couldnt get parking onsite so had to park at the tube station and we i asked about the ticket (can i get single or return) they couldnt answer my question. I couldnt tell from the website too but i would've thought reception would know the answer.