Welcome hand made chocolate, handwritten welcome note, very nice communal lounge and library area where a breakfast of juice/tea and coffee/ muesli clusters/berry and yoghurt compote/ croissant plain and chocolate/big chunky cookies/handmade muesli bars/apples available, very comfy beds, warm doona, lovely pillows, fluffy big towels and face washers, very clean, fridge, luxurious tea bags and pod coffee (boiling hot and cold water available on your floor level), very helpful staff in the bistro and accomodation. Loved the photographs on the corridor walls. The bistro and bar downstairs was a great place to relax. Rooftop bar wasn’t open for my stay.

Perhaps the table under the TV could be replaced with something with drawers as there is no wardrobe or hangers except for 2 hooks. And if the top of this was table/drawer was wider you could open your suitcase on there and leave it there to easily access your clothes. I must stress that the actual room and bathroom was extremely clean however the walls not being freshly painted gave the room an “unclean” look. Not sure why the aircon was on full blast on arrival in the room.

Fabulous staff - Really fun and welcoming. Had dinner in the pub, and the food was good quality, anbd service was great. The stylish appointments with decor made this once grubby old pub really lovely. I was so impressed by the private lounge/library for guests with complimentary pod coffee, and water in cute jars. Very stylish and practical for business travellers.

The bathroom floor edges were a bit grungey, and the walls in my room looked well loved, shall we say. But, these factors did not impact me in any negative way. It has so much character. I really enjoyed my stay.

Location is fantastic, all the main attractions are within walking distance. Staff were all friendly, courteous and helpful. Room was small but comfortable and clean. Large fluffy bath towels a real treat! Complimentary wine in the evening and a light continental breakfast provided for all. Has to be great value for money and by booking very early I got an amazing deal on price of around 50% off the normal rate.

Can be a bit noisy at times with the road and the rooftop bar, but has to be expected in any city centre location and didn't bother me.

Great locations, excellent amenities, clean, cosy, comfortable. It’s a pub so it has life at the rooftop bar and downstairs pub but they also find a way to bring moments of peace with the library.

It’s all quite lovely and what I was expecting. One thing I thought was hilarious was the window would vibrate when someone on the rooftop cackled with laughter or there was a motorbike waiting at the lights. I couldn’t quite find the right open/closed position to make it stop, but I enjoyed the humour of it all.

Excellent staff who allowed me to check in 2 hours early. They were very helpful and friendly and knew a lot about the hotel and the location. When I first entered the room, I saw a personalized note welcoming me and free chocolates made on-site. A superb start! The room had a fridge and its own private Nespresso machine with milk and coffee pods free of charge. Room also came with a small water caraf you could fill with filtered water down the hall and keep in your room, which I found very handy. Breakfast was included in the reservation and featured baked goods also made on site.

I was in a room facing Williams St, which is EXTREMELY busy. When I first entered the room, the road noise was so loud I thought a window was open, but that unfortunately wasn’t the case. It quieted down a bit at night. Additionally, there are no elevators for the 3 story building. Staff kindly carried my heavy luggage up and down the narrow stairs for me.

Location was great, room was a good size. The staff for the most part were lovely. Would stay here again.

Bit of a pain to check in/out as the staff didn't were nowhere to be seen. Very noisy- since they can provide complimentary chocolate, should also provide ear plugs. Especially as patrons of the rooftop bar were standing in the stairwell screeching on both nights of my stay.

It was historic, clean good location. The house keeping staff and bar tender were happy friendly and cared about her job and made me feel comfortable and welcome

I wouldn’t say I didn’t like was a little disappointed that when I came down for breakfast they was no clean coffee cups no yogurt left and no milk so I settled for some fresh fruit a beautiful protein bar and went back to my room to make a coffee but as I said maybe it was just a busy time I arrived and really didn’t impact my stay at all

Exceptional customer service! Stayed at The Strand for a night, and it was a very lovely experience. We were warmly welcomed by Gloria, and had a little tour around the common areas when we arrived. We are extremely thankful for Gloria for allowing us to use the common space to repack our luggage (after a day of afternoon shopping) when we had already check out of the property in the morning. Also, having misplaced some items, I want to give Reuben a big shout out for being extremely responsive (via booking.com chats). While the items were not found, we are thankful for his quick response. Also, a very lovely touch for the team to have a spread of breakfast offerings in the common area for all guests, including afternoon wine time!

There are no lifts within the property. Rooms are located on the second floor (between the ground level restaurant and roof top bar) and facing a high traffic street. It can get a little noisy in the evenings, but in our opinion - it was still a very comfortable stay.

Highlights: - Venue is beautiful, and in a great and central location - Staff were lovely and helpful - Breakfast area / library was great - Bed was comfortable and linens were clean

Lowlights: - The bathroom was an area for improvement; it could have been cleaner (there were some brown smudges on the floor, perhaps makeup from a previous guest), the shower flooded the floor in the bathroom, and there was a faint unpleasant smell

This hotel was so beyond what I expected. The complimentary breakfast was really nice (green juices and other drinks, pastries, yogurt parfaits, fruit) as was the reading room. The rooftop bar was a nice place to unwind. The bathroom was luxurious, and the staff carried my (very heavy!) bag up the stairs for me (no elevator).

The rooms was a bit small, and the rooftop bar was a little noisy on weekend nights, but there are doors that you can close to prevent that sound from travelling to the guest hallways so it was fine. The reception desk wasn't always manned so I did spend some time waiting for staff to come if I had a question, but they were all lovely.