Staff friendly and very helpful and diligent. Breakfast excellent. Nice pool area and gym. Location was good with a short walk to the CBD.

One lift of three out of order for the six days we were there. Another broke down for a few hours one morning. Stairs not available without request to unlock...very odd and possibly unsafe!! One coffee machine at breakfast was too slow...queues formed. I personally don't like washbasin in the bedroom. Our room had this. Worse was turning on the light for the shower and toilet room also turned on the light at the washbasin which was in the bedroom thereby waking anyone still sleeping. Really poor room design. We were travelling for a number of weeks with quite a bit of luggage. There was not enough closet and drawer space for our clothes.

I was impressed with how they had the foyer with a wheelchair ramp that seemed to be hidden with in the structure. it wasn’t an added addition it was the main entry for everyone to use set in such a way that it couldn’t be anything else. ease of access. it is well done.

Not Much! The thought did cross my mind that a lot of effort was made to make it about the terrific views of Melbourne City. The thought did cross my mind if May be there would have been away to make it all window with out the frames but then realised that the structure needed to be there then I just adjusted they way I took my photos. views are beautiful by the way.

My boyfriend and I stayed at the AC Hotel for the first time, and it exceeded all our expectations. We booked the Signature Suite and it was absolutely incredible. The suite was exceptionally spacious, with a modern design, a large bed and bathroom that features a luxurious bathtub, Dyson hair tools, and amazing panoramic views. The staff went above and beyond to make our stay special, surprising my boyfriend with a complimentary birthday dessert upon arrival as well as drinks. Throughout our visit, their kindness and attentiveness truly stood out. The buffet breakfast was one of the best we’ve ever had, offering a wide variety of fresh, warm dishes to suit all tastes. Since we stayed in the hotel’s best suite, we also enjoyed complimentary parking, as mentioned the buffet breakfast, and a late checkout until 1pm, which was such a bonus. I will definitely be returning to this stunning hotel. Thank you to the wonderful staff for making our stay so unforgettable!

Absolutely nothing at all, there is nothing to fault however the only thing that would be amazing if there was parking within the hotel as it was outdoor across the road. However it was covered with the room which was nice and it wasn’t much of a hassle at all since it was not a far walk :)

Location close to MCEC, Crown, and a tram line leading into the city, perfect for attending conventions. Facilities were clean and staff were incredibly welcoming and supportive wherever they could be.

The air-conditioning in the room did fail on all three nights of my stay and was blowing humidity into the room rather than cold air. Staff came up on the second day to fix it but the issue returned after about three hours of running. To their credit they offered a room change but we were already unpacked and didn't want to repack just to then unpack again.

The views were spectacular and did not disappoint. The beds were quite comfortable and the bathrooms were beautiful. The body wash and shampoo were just beautiful. Lovely to have the Dyson hairdryer and hair straightener to use. The sofa was superb and very large. Great to have binoculars to look at the incredible views - a very nice touch. The drink on arrival was also welcome. Staff were very friendly and accommodating.

The breakfast buffet was a bit lacking. Disappointed the barista coffee was an extra charge, especially as we had one of the premium rooms. The very cute little record player in the room did not work which was disappointing as it is a nice touch. The main table had a large stain on it that had been scrubbed off and looked quite cheap for such a beautiful room. No cutlery or plates or wine glasses in the room - we had to request them. The pool, whilst lovely, is very small and does not have a lot of room for people to sit and enjoy it.

The Buffet Breakfast each morning was exceptional. Loved the ambience, the staff were so welcoming. The food was delicious. We ordered in for dinner one night & the food again surpassed our expectations. Our entire experience for our 4 night/5 day stay was just perfect. All staff were amazing.

Southbank was a little further away from the MCG than we initially thought when booking. Would have still been fine, had the closest tram station been a part of the 'tram free zone' of travel during The Taylor Swift festivities. Just a little inconvenient & frightening for the 11pm - 12am travel back from mcg as it became a longer walk back to hotel so late at night.

Amenities, hospitality, time management service wise. Charming and unbelievable staff, specially Sunil. The food and Beverage manager of this hotel is the best hospitality service I ever received. Such and incredible experience he provided. AC by Marriot and Sunil will be always in my heart. If am coming back to melbourne, which will be soon, for sure I will stay again in AC, even more if Sunil is still there. EXCELLENCE is the word for this experience

Nothing. 10 out of 10.

Sam was a great help on our first stay. great service clean room, close and easy to get around where we needed too. Staff was very helpful loved having $50 food credit and late check out. hotel was overall beautiful and would stay there again

food is definitely the opportunity. Some of the food was very bland and overpriced for what it was. the steak was great and would get again. chicken sliders no good at all. charcuterie board, some was good, some of the items quite cheap. $21 for 2 single scoop icecreams is way too expensive

This hotel should be used as a model against which all others should be measured: exceptionally friendly and helpful staff who met every request with a good-natured smile and followed through on everything. Breakfasts were delicious, several varieties of chilled fresh fruit and freshly baked croissants, perfect scrambled eggs, smoked bacon....etc. You will enjoy your stay here. Trust me, it is a rare find.

Ignore the outside look of the street. Once you locate the tram stops, it is easy peasy.

From check in to check out, the service teams were exceptional and inviting. The reception, bar and restaurant level offers fantastic space and a vantage point for Melbourne's city that uncommon and spectacular. The pool area, including bar, again has wonderful city views as well as views of the west - perfect for a sunset dip. The in-room dining menu is delicious (compliments to the chefs) and the espresso martinis are possibly the best in Melbourne. Located in a soon to boom area, it is only a five minute walk, (through the DFO carpark) to the exhibition centre and the infamous South Wharf precinct - easy tourist walking access to Southbank, the CBD - if you're motivated enough to leave the luxury of the hotel.