The hotel was lovely, as always. Most of the staff were courteous and helpful. Our room had some maintenance issues, but they were resolved immediately and a complimentary bottle of champagne delivered to our room...by Anton, the maintenance man....lovely.

The young lady working at the atrium bar on Saturday night, was rude, surly and unapologetic. Our cocktail order was forgotten/lost.... 3 times. When the drinks finally arrived 45 mins later, they were dumped on the table, spilling some of the drink, without a word....no apology, nothing. I complained to the other young man on the bar, who said he would report it. Not sure about that, but I did request the charge to be removed from my bill, which it was.

We celebrated our 40th Wedding Anniversary, as we spent our Wedding night there, our son gave us this night as a present gift. We had access to Club Lounge where we checked in, with ease. We then had a wonderful afternoon tea in Club Lounge. Our Corner sweet was Fabulous on the 48th floor. We then went down to Pre dinner drinks and canapes, all included in price , including cocktails. We had planned to go out for dinner , but we were so comfortable and service incredible, we didn't need to leave hotel. Breakfast Was fabulous, when it was finally time to leave reluctantly, we checked out on 35th floor and waited with lattes while the car was bought around. The Service from Valet was impeccable. The service from the Club Sofitel staff was unbelievable . The Cleaning Staff were lovely. Nothing was too much trouble. A Stupendous Stay. Thank you

Earlier in the week when ringing to confirm spoke to a great receptionist. He was very helpful. However, when I rang day before stay, the receptionist was quite rude.

The check in was easy and the staff were very friendly. The room was very clean and exceeded our expectation. I requested a birthday message for my husband and was surprised when staff brought us a non-alocoholic beverage along with the message. The buffet breakfast was actually the best one we have had in Melbourne. Thank you :)

I tried to order drinks (non alocoholic) from the in-room dining menu and they confirmed but then called me back to tell me they did not have the ingredients to make the drink. All the alternatives I selected, they advised that they were also unavailable. This would have been fine if the menu had specified at cut off time of ordering these drinks which was not the case. Also, I was a bit disappointed when the invoice stated my prefix as Mr as opposed to Mrs.

It has always been my favourite hotel in the whole world ! My friend who hasn’t stayed there before was absolutely amazed at how fantastic it is - she arrived before me and was treated so well by the staff - she planned to go out for a coffee but decided it was too lovely to leave - and the fabulous free upgrade was just wonderful too - thank you so much to everyone for our lovely stay there- I hope to be back there soon.

There is nothing I don’t like about this hotel.

I am a little bit biased as I have not only stayed here but also provided security services many years ago. I love the views from the windows and the comfortable room setting. Great to have a coffee machine and to be able to have the fridge. My wife loved that there was a bath to soak in. Our breakfast on the 35th floor was also well set out and had a bit of everything you would want, the staff were bright and cheerful which always helps first thing in the morning. Very easy check in and out. We wished we had booked an additional night. :)

While I know that every business is trying to "Go Green" it is a bit disappointing when staying at a multi star hotel when you find that the toiletries are screwed to the walls in plastic bottles as though the hotel is afraid you might steal them. We expect that from a Motel on your travels, but not from a grand hotel. There also needs to be better information on how to use the television. spending 20 minutes trying to work your way through a confusing remote just to watch the news is not what we found useful. We have travelled the world and even in Greenland you could use the TV remote.

I wanted to take a moment to express my sincere gratitude for the excellent experience during my recent stay at your hotel. From the warm welcome at check-in to the impeccable service throughout my stay, every aspect exceeded my expectations. The attention to detail, comfortable accommodations, and friendly staff made my visit truly memorable. Thank you for ensuring a delightful stay—I look forward to returning in the future!

This is such a beautiful hotel and it is in a great location with lots of shops and restaurants and even a cinema right on your doorstep. The staff are so friendly and will help you with anything you may need. We had a fantastic view over the city and the room was lovely with a huge comfy bed. Food from the restaurant was also delicious. Very happy 😊 would love to return one day 😊

Nothing

Having stayed at the 'Sofitel on Collins' on many occasions now I have always found the following applies. The 'Staff' were so very polite and friendly. Ease of access when arriving was a big 'plus' with valet parking, which seemed expensive at first, but when you calculate 'in' an hourly rate it proved to be very reasonable. The 'room service' was prompt and came with smiling and friendly staff once again. The 11.00 am 'Check Out' made for less haste when leaving. The dining experience is well 'above average' and worth investigating. The Melbourne tram service is just outside the front door and travel is 'Free' throughout the CBD opening your stay to 'Dine' at many of Melbourne's great restaurant experiences. The 'Sofitel on Collins' is somewhere that I would 'Highly Recommend' to one and all.

Cannot think of anything that I would consider worthy of a complaint.

When we arrived to our room there was a bottle of champagne for my husband and I to congratulate us on our wedding. It was just such an elegant touch that continued to exceed our expectations. The staff were so lovely and helpful. Our room was absolutely beautiful with the most incredible views. We couldn’t be happier with our stay.

Staff provided excellent service, very friendly and helpful and made us feel very welcome. The hotel was beautiful, we loved the Balmain bath products and the club lounge and food was fantastic. We can’t wait to come back

It was a bit of a hassle getting into the club lounge with delays when looking for our names and even when our name was on the list we had additional questions asked which was a little embarrassing.