The location stood out because it was close by and convenient. With a free tram service literally at your doorstep, choices of eateries at every corner, and distance to the shopping zones - Bourke Street Mall, Mid City Mall, Melbourne Emporium were all a few minutes away! On top of that, the facilities in the room were a major godsend - a dishwasher, dining utensils, a fridge, a microwave, and a place to cook. On top of that, laundry facilities at every other floor! My only regret was not being able to try the pool and sauna before I left!

The frequency of housekeeping - we were told it was available every 3 days only or upon urgent request. However, whenever we requested for a change of towels we were always met with polite and courteous service so that was not too bad

Amazingly friendly staff, sadly can only remember a couple of names, Julianna and Foteni I think, but everyone was so nice. The hotel was so central, I purchased a MyKy card for transport but never used it as I walked everywhere. The bed was so comfortable, the bathroom was small but lacked nothing. When I arrived, the lovely young lady, offered me an early check in (at an extra fee), which I gladly accepted, as I had to get up at 3:00am, to catch my flight to Melbourne, so had time to have a nap before regular check in time, so sorry I did not remember her name.

The entrance was a little difficult to see if you were not paying attention, as it was narrow, but as I stayed for a week, soon got used to it.

Location was great. Lots of options for dining nearby. Free tram right outside. Bed and pillows were comfortable and room was well equipped with crockery, cutlery, cups, glasses and wine glasses. Decent size fridge, microwave and even a dishwasher which was a nice surprise. Check in staff are a credit to the hotel.

Whilst we didn’t mind housekeeping every second day, it was disappointing that amenities were not replenished adequately when they did come. Had new towels but then used ones not removed or sinks cleaned. One day only 1 towel left for 2 guests. Reception was responsive to address the issues. A little more attention to detail and training for the housekeeping staff would be advised.

Great location right outside tram stop that goes to Spencer st station for skybus to the airport. Short walk to supermarket and lots of eateries at the doorstep. Kitchen is well equipped. Staff are friendly and polite especially Desmond, Clarissa and Stacey who fixed issues quickly and professionally. Was lucky to get an early check in and they have luggage storage if required.

Airconditioner stopped working after first night, but problem was fixed as quickly as possible. Could have been informed during check in regarding different surcharge on different credit cards. It was communicated via email but a reminder at check in would have been helpful.

The hotel staff were fantastic. I had a wonderful interaction with Steph for check in. Her explanation and interactions were exceptional. I did come down to ask for a room change due to the location. I spoke to Hacky the assistant manager and she was extremely helpful and understanding of my reasoning. She went above and beyond and changed me to a wonderful room. My stay there was very good and for the initial interaction and all other interactions with reception were very pleasant. I would also recommend this hotel for its location. It is located very near a tram stop but and easy walk around the CBD as well

Got a great last minute deal on Booking.com including a free transfer from the Airport. Worth it to pay a little more for the Executive 1 bed apartment - got a higher floor room and a lovely view as natural light is important to us (did not want to look at a grey wall like some other reviewers). Good block out curtains if you need a dark room to sleep. Excellent location in the CBD. Tram stop right outside the hotel. Could sometimes hear it from our 20th floor room which faced the road, but it did not bother us.

They could have provided a Chux or dishcloth to enable us to handwash our dishes, however, grateful for the electric dishwasher and dishwasher tabs provided. We did not cook, but the quality of the pots, plates, glasses, utensils etc was good. Only 2 lifts operating for guests, out of the 4 lifts available.

The executive studio was clean and spacious with a small sofa, table, and kitchenette. The apartment was perfect for our four night stay and was great value for money. The beds were very comfortable. Our apartment was on floor 17 and had city views. There is a tram stop out front. The hotel is also within walking distance to dining establishments, cafes, attractions, and the sporting precinct. The pool and gym facilities were well maintained and great to use. Staff were also very helpful and accommodating.

Bathroom was a little small and the sink was clogged. Hotel staff took care of the clogged sink once notified.

The location is fantastic! Super clean room and staff were so helpful and lovely! Very attentive! They have a 24hr reception and the staff are always willing to help. Good amenities! Bed was very comfortable and everything worked as it should do. Really flexible with adding on car parking when we needed it. For the price we paid this was totally worth it!

There are only 2 hobs to cook on. The pool floor was a bit dirty and the sauna didn't seem to function as intended. There doesn't seem to be enough lifts for the amount of floors/rooms. The car parking costs seem excessive.

Perfect location! A short walk to the tram, to lots of food choices that are always open til late night, to QV for supermarket supplies, and to the shopping. Wonderful spacious room and shower. Nice firm bed and pillows. Hospitality unmatched- took care of me even after checkout by keeping luggages safe and letting me freshen up in the fitness center shower before my midnight flight. Service always with a smile and warmth. Comfortable, nice lobby, with giant TV to show the tennis.

The only thing I could complain about is the room had no view. 9th floor but next to another building. Also the hotel has no restaurant or breakfast. But really, didn’t feel it much. So many food options as soon as you step out. So I am not even complaining.

Room was great. Large apartment, great staff and great location. I stayed in 2 different apartments during my stay. This one was the cheaper one. It had no view. Other then that it but was the better apartment of the two. The bed was much more comfortable and it was just a nice apartment. I could also check in early which was very appreciated after arriving from overseas. The more expensive apartment looked a bit more tired and the bed needed a new mattress. Overall a great stay, can;t beat the location.

The view of the wall of the neighboring building was not great. I had to have the lights on during the day, but I was out alot, so it was ok. Other then that, great apartment.