The hotel was lovely and in a great location. It was clean. The room was great as was the bathroom. The breakfast had a good choice of hot and cold. The two ladies on reception on arrival were very helpful as was the bar man.

The breakfast staff in particular were not very forthcoming. Most of the tables were set and appeared to have name cards. We asked where we should sit and were taken to an unmade table away from the rest of the guests! She was falling all over her German and Austrian guests. Language barriers should not make a difference in service or pleasantries. The same can be said for the man on reception the next morning.

On arrival I was welcomed by the receptionist, a very cheerful and polite lady. I was given the Innsbruck welcome card & my room number card, The room was excellent, bed and pillows were very comfortable. The cleaning staff made sure that the room was always clean & tidy. Now onto the breakfast, what a brilliant choice of food including scrambled eggs, bacon, sausages. also boiled eggs were available plenty of bread rolls Tea, coffee, & good selection of cold drinks. All the staff were most polite and very cheerful, I think the Management of this Hotel must be very proud of such dedicated staff, always smiling and make you feel so welcome. The catering manager who was on duty at breakfast time should be congratulated on his dedicated work, working well with his hard working team. I usually stay in the City but for a change I decided to stay in beautiful Igls, Not disappointed at all. The location is excellent for transport to the City of Innsbruck using the welcome card which gives free unlimited travel on the local buses & trams, the "J" bus which stops right outside the Hotel with a 15 minute frequency & very reliable. I am hoping to visit again later in the year with my Wife.

NOTHING

Staff were very friendly and helpful. All inclusive offer was excellent .. there was a young man on reception.. unfortunately I can't remember his name but he told me he was originally from Budapest .. he was exceptionally friendly and helpful. We rang down for a fan and even though he could not help us that day he had it organised for early the next day. Loved that we could order a lunch bag to take out with us. The tea and cakes served between 4 and 5 was lovely to come back to after a long day out. Loved the pool area

AC was not working. Upstairs landings were slightly dated

All members of staff very friendly and helpful. Hotel room clean and comfortable. Good parking facilities, even for taller vehicles. Good choice for food available when taking the half board option. Great location for local walks and skiing, and an excellent free public bus service to Innsbruck using the hotel issued visitor card. Very good leisure facilities.

Could not understand why they kept the cover over the outdoor section of the swimming pool!

Lovely environment. Village feel and beautiful scenery. Good breakfasts and friendly staff.

Would have liked to have had tea making facility in room. (Tea and coffee in lounge seemed to be only for full board guests). Lovely church next door but could have done without the insistent and long monotone ringing each morning at 7. Other bell ringings earlier and later were not so intrusive.) We did love Innsbruck though and would go back to Bon Alpina as a great place to stay (might just bring some ear plugs though).

We had a large family room on the top floor, of the older? Building, the hotel had a lift. The room was a generous size and had a nice balcony, a real bonus. The room was very clean and comfortable and the bathroom and room were well equipped. The staff on reception were very friendly and helpful. We had an evening meal at the hotel, the food was good value without being exceptional, the restaurant experience felt a bit chaotic, we didn’t really think they had enough staff on so it all felt a bit frenetic, this was a Friday night so the hotel was quite full. Igls is a short distance from innsbruck , about 7 kilometres I think, it is easy to visit via bus, tram bike or even walking for the very energetic as there are footpaths/ bike routes to the city. Overall a good experience but not not quite excellent

There was no air conditioning in our room, probably not a problem most of the time but being on the top floor it was quite warm. As noted above it felt a bit short staffed and frenetic, staff doing several jobs, I had to wait quite a while for a bar person to appear in the bar to serve drinks, not a big issue but took the edge off the experience.

Convenient location with bus every 10 minutes to Innsbruck. Nice pool and spa. Friendly staff. Very clean. Breakfast good. Tea, coffee offered in the lobby lounge.

There‘s only one daily standard dinner available for a very decent price of 23 Euro only for a three course menu. However the style of the dinner is rather simple and does not reflect the high standard of the hotel in total.

I have absolutely no words about Hotel Bon Alpina. From the check in until check out was everything absolutely amazing! It's so good to stay in a place where you don't have to worry about anything else but just enjoy the holidays! Breakfast was superb, dinner with different menus every day and the bar with live music sometimes was just the cherry on top of the cake! They have a dedicated places for skiing equipment and the bus that goes to the mountains stops in front of the hotel. I would for sure recommend and if any time I go back to Innsbruck I will stay there!!

Nothing! It was everything fabulous.

Thus bus stop was right across the street. Innsbruck hbf was 20mins away by bus. the location was excellent. The food was great.

At the reception, during our check-in, we weren’t informed that we had the transportation day pass provided by the hotel for all the days we were staying. (Even though the receptionist knew we did not have a car) We came to know about it on the 4th day, after we had bought our transportation tickets. Wish we were informed on Day 1 during our check-in.

Definitely gonna come back to Innsbruck and stay here. We were able to do the check-in early + room was big clean with a very beautiful view and modern bathroom, the food was very delicious ( breakfast and dinner) all the receptionists were very friendly. And they allowed us to leave our luggages there after we checked out. ⭐️⭐️⭐️⭐️⭐️