The staff was very attentive, constantly checked on us and offered help while we were waiting for our room. The room was clean and spacious, bed is very comfortable. The pool and hot tub are outdoor, but well maintained. Gym equipment was a bit outdated, but worked just fine. Valet parking was very convenient.

One of the three elevator was out of service which caused longer wait. We got there early than the check-in time and there was no room ready, had to wait for around an hour to get the room. There was very little green space around the hotel building for our dog to do her business.

Location was central to most of the key city attractions, felt safe and had a supermarket and drug store across the road so very convenient. It might feel a bit quiet outside the hotel but it is very close to the water and to Robson Street which has a bit of energy. The rooms are big enough and clean, staff were attentive, housekeeping was excellent and the amenities ticked most of the boxes. If you don’t care for the frills, but just a clean, safe place to stay, this is a good value hotel in a convenient location. Will stay again when we are next there.

Neighbourhood might feel a little sterile at times given the transition from office to residential, but it is close to places like Robson Street which are very active.

A big room with a comfy bed. The pool was a nice bonus extra with a hot tub as well. It was clean and very well located as well. We had a breakfast one morning which was very tasty. The room was stocked with a coffee machine which was welcomed.

It is quite expensive and given what you pay things could be better. It was one of the less friendly hotels we stayed at during our travels and I think the damage deposit they take it quite high given the prices already being charged. I know this is commonplace in Canada though. Also in our room the AC was broken and making a weird noise, it took us a while to work out where the noise was from but it kept us awake on night 1.

This is a lovely hotel, great spacious rooms, and a fantastic view. Much attention to detail, gowns and slippers, lovely lotions, a coffee machine (though I'm a tea drinker, but was instantly provided with a kettle when requested at reception). I particularly love the pool, which was warm and empty! We stayed in February so I expect it's easily packed in summer as it's quite small. The gym is really well equipped too. Cleaners did a fantastic job. I'd recommend this hotel.

I would've given it 5 stars but for 3 things: - our room (2008) was really cold and the fan only blew out cold air no matter what temperature you set - in spite of specifically requesting a quiet room, there's constant repetitive loud noise from the lifts and something else that we couldn't identify, all through the night - my daughter was on a sofa bed which she tells me was pretty uncomfortable We stayed 8 nights but because of these things we slept really badly. That said, it is a lovely hotel and if I returned I would try to address those things.

We stayed 3 nights pre-cruise & really enjoyed the hotel & the great location. It's close to the Harbour so you can walk to the port. From the airport, it's an easy skytrain ride to the waterfront & then a short walk to the hotel. Everything is so walkable in the area. The staff were friendly & professional. The rooms were nice & very comfortable. The onsite restaurant was affordable & very pleasant. We will definitely return the next time we're in Vancouver

The staff were super friendly, attentive and helpful! We were able to access bathrobes, an umbrella and a microwave. The hotel was clean and had all the amenities we needed. I liked that it was so close to the Convention Centre and waterfront. Good value for money.

The view from our room looked right into an office building, but I guess that's what happens when you're right downtown! We weren't really in our room for most of the stay anyway.

Nice hotel, room was spacious and clean, location was also good albeit based on a previous trip we now understand that location wise we prefer to be near Gastown/Yaletown. However, we had a hire car and street parking overnight was free, so definitely a plus.

Because the rooms have solid flooring (no carpets) we could hear people walking in the room above us (and that woke me up, so sounds transfer was noticeable). This probably counts as a "niggle", but something to keep in mind if you're a very light sleeper. The hotels was "business like", so it did not have any particular atmosphere, but then again no more than a minor point.

There are so many good things to say about this hotel, starting from the incredible staff and continuing with the prime location, so close to many excellent restaurants. We got a nice room with a great view on floor 16. Because of a personal issue we needed to move to another room and the excellent hotel receptionist moved us to a wonderfully specious room on floor 17. Both rooms were very comfortable and clean. The rooms are well equipped and the bed is super comfy. The shower head in our room on the 17th floor was much better than the one on floor 16.

There wasn't a handheld shower head which was less convenient. Everyone talks about the great toilet seat, which is great, but it would have been nice to have a shower to match. The pool area is very small and lacks helpful equipment like reclining chairs, etc. It is also not a well loved area of the hotel; it could have used some work to fulfill its potential (some plants around and colorful decorations for example).

Exellent possisioned close (walking distance) to both green areas (Stanley park and harbour park) and old victorian style houses. No drug addicts and use of drugs on the streets within 2 km. -Which had been a big problem in some other Canadian cities we visited (like Calgary). The police seems also much more present in Vancouver. For the first time (out of five visited hotels) we actually found a hotel where there was water in the announced svimmingpool! (or it didnt have any other malfunctions). Also the water quality in the svimmingpool was checked on daily basis. Very good service from all staff members at the hotel, actually the best I have ever experienced at any hotel I have been staying at, all over the world during my now 50 years of travelling. But it must be said: also normally at a lower pricelevel.

No waterheater for tea making. Sufficient heating in the existing coffeemaker, would last two run-throughs, before the water was hot enough. Not a big issue, but waterheaters just seems a standard at hotels in Canada. Otherwise no comments on the cleaning, which we found much better than on other (cheaper) hotels we used during our stay in Canada.

Great location, easy walking distance to main areas downtown. Staff were extremely professional, friendly and quick to help with any of our needs. Rooms were stylish, well equipped with very comfortable beds, great AC and powerful water pressure in showers. Love the TOTO toilets! Highly recommend!

Room service - it wasn’t clear if this was available. There was also no general info/welcome folder in room or via tv, but front desk helpful when called with queries.