Honestly, I was a little taken aback when I arrived early in the morning after a long flight from the US. The property was surrounded by tall ornamental iron fences with a metal gate. However, once inside, it was quite nice wood floors, nice furnishing art on the walls. Susana was the best host. She took care of me very well during my stay. She was very attentive to my needs answered all my questions and made arrangements for transportation and other things

Upon checking in the room was quite cold, but they changed me to another one which was fine.

The service by Suzanna and Pamela was excellent! Suzanna made us feel welcomed and Pamela was very patient and attentive to us during breakfast. Breakfast service was the best I've experienced. Location is also pretty good, near to the central and san cristobal hill. Uber costs only around 4 usd to get there.

Really can't complain for the price, but the only gripe I have is that the bathroom is kinda small and squeezy. If other guests close their doors loudly you can hear it, but nothing ear plugs can't solve.

The care and attention from staff really makes this pretty hotel stand out from others. We felt pampered! The bed was SO comfortable. The outdoor area is lovely for having afternoon tea, wine, etc. The neighborhood is quiet and within walking distance of many restaurants, parks and museums. A taxi is typically waiting for riders at the opposite corner from the hotel.

I would have preferred to have had a room upstairs but this was just a personal preference - the room we had was large and comfortable.

Wonderfully located, super friendly staff, huge breakfast, very clean, excellent value.

The property is showing a fair bit of wear but it still felt perfectly clean and is appropriately priced. Just be aware if you’re sensitive to such things. We still recommend this place!

The hotel front desk employee was very helpful during our stay. He gave us some great recommendations and was very helpful for making accommodations on our final day. The hotel is pleasant, if a little dated. The location was good.

The room was a little dated and could do with a bit of an upgrade.

The staff was extremely friendly and helpful, the location was very good - quiet neighborhood but close to the center and restaurants and metro. The room was clean and the bed was comfortable, the room had AC. The breakfast was amazing!

The shower could use some improvement, but was functional.

Great location close to places to visit. Even Plaza de Armas was 30 minute walk or easy subway ride. Other neighborhoods close by. Super friendly staff made us feel like family. Very comfortable room and bed! I slept so well there! And the breakfast was fantastic! Will stay here again in a heartbeat!

Nothing we did not like

Beautiful property in a really nice neighbourhood. The facilities were excellent and the room was immaculate. The staff were really nice- spoke perfect English and made us feel welcome. The breakfast was included and of a very high standard.

Nothing.

It is super lovely here, clean, spacious rooms and the employees are so kind, flexible and helpful (especially as we had quite some questions). I can recommended everybody to stay here, and the breakfast is amazing too!

Everything about this cosy small hotel is perfect! A nice cafe on the first floor, good breakfast, clean rooms, very friendly and helpful staff, great location