The hotel is very big and luxurious. We had an upgrade and were staying in the highest floor with an awesome view to the Bund. The rooms was big and had everything we needed. The location is PERFECT, right in front of the most famous street with everything one need.

We could hear at night a couple fighting in the room next to us but after calling the reception they went silent. The swimming pool was closed the 6 nights we stayed there.

Location is the best right at the Nanjing Road Pedestrian Street where everything is happening. The room we stayed was newly renovated everything was clean and no cigarettes smell at all. Spacious room with comfy bedding. Staff are super friendly, caring and helpful. Would definitely go back again.

Nothing

The Location was amazing. Size of the room was big Pretty Good Breakfast with a wide range of selection. Hotel look better than the Photos in your website. Much better than expected.

The Breakfast Room service staff. We were not allocated a table, we were ask our room no. and was left to fend for ourselves to find our own table (it was very crowded) And we were moving around trying to find an empty table. Nobody assist us in getting one. Never seen this in a 5 star hotel before. The service staff were not properly trained not able to converse in English is acceptable for me. But to clean a dirty table in such a hastily manner and wiping the table and having crumbs on the chair and spilling food on the floor and ignoring it was totally unacceptable. ( a fellow staff slip nearly fell stepping on the food) The nonchalant attitude of the staff needs immediate attention from the management staff.

Excellent location (Nanjing Pedestrian street in the back) and People square station close by. customer service was exceptional - did a late night check-in which went very smoothly. a few days into my stay the AC was turned off as it was winter - hotel was kind enough to provide a fan for the room. Housekeeping was great (24th floor) - I stayed for two weeks and they made sure my room and bathroom was immaculate everyday. Light sleeper so they provided noise cancellation earbuds (due to loud next door neighbors) and eye masks. the day of check out, i forgot my carry-on bag in the lobby. the hotel sent concierge (Ronaldo Qi) on a taxi and made sure i got the bag on time and within an hour of my call. Cannot thank them enough for the effort.

-The location is quite good. It’s on Nanjing road but not so exactly centered. -Check-in process had some problems. Someone tried to interrupted us and the hotel gave us free breakfast as an apologize which was really good. -Breakfast was much better than average with a lot of choices. - The hotel staffs were all nice. They can speak English quite well.

- There was no electric socket for laptop. The adapter was needed which I had to ask thr front desk and wait for 1 day to be available. - Toilet on the first floor is not in the ground level, not so convenient for wheel chair users because they have to walk on stairs. The toilet was full of smoking smell and dirty. - One of the 2 rooms we booked had no air-conditioning function. Only heater is available leaving very hot temp during the night. The staffs helped us by adding fans which helped a lots.

Crowne Plaza is located a few minutes walk to the People's Square station to get to the airport or interchange to other areas of interest. It's a great location if you want to be amongst the hustle & bustle. It is walking distance to the Bund for a stroll at night. There are two entrance options with the main entrance on Jiujiang Rd or from Nanjing Rd. There are many shops and food vendors & convenience stores around e.g. the Food Hall across the road is great for buying edible souvenirs or for a cheap eat, go to Level 3 food court. The front of house staff are attentive and speak English! The room itself is spacious with good bathroom (shower water pressure + bath) and comfortable bed and great views! HBO movie channel in English is available too!

The back door leads to the shopping street. This is the reason why I gave an 8 despite all the negatives. Lots of food options around the hotel. Lady at the Concierge was very helpful and really like her cheerfulness which is a great contrast to the lady at the front desk.

Requested to change room as was feeling uncomfortable in it and front desk staff wasn't too happy. Room was too cold. Highest temp was 21° despite setting it at 27°. It has its own mind. Mattress is very hard.

Great location , situated in the heart of Nanjing road, next to big Malls ( Sephora, M&M , Lego shop ,etc....just next to the door) and opposite Food Hall and bunches of famous restuarants. You can easily call didi , the car just park at the hotel entrance. The hotel was clean, the staffs were helpful eventhough it's always busy check-in & out but whenever you reach out to the staffs to get some help. they always offer the help immediately. Beds were comfy as this is IHG hotel - no doubt and HK was friendly. Giving a big compliment to the Female Front staff team - I can't rememnber her name but she can speak Thai & English fluently, thank you for helping me communicate with didi driver & explaining how to set the correct location when using didi service. She always greetings us and always showing the willing to help.

Male staff at the bar on 1st floor - when we went there to use the drink voucher -it would be great if he could give service witht the same friendly energy as he gave to other guests :)

I recently stayed at the Crowne Plaza on Nanjing Road in Shanghai, and it was a great experience overall. The fitness facilities were excellent, and the hotel’s central location among several department stores made it very convenient for shopping and exploring the city. Breakfast was enjoyable, though I personally would have appreciated a few more spicy options – but that’s just my preference! A special thanks to Heaven Wang at the front desk, who was extremely helpful throughout my stay. With such a positive experience, I’d definitely consider staying here again in the future.

Excellent Service, Fantastic Stay! I had a very pleasant stay, and I especially want to commend the hotel staff. She was not only friendly but also extremely attentive and professional. Every time I encountered her, she was always ready to meet my needs. One staff member in particular SUNNY SANG 桑妮Guest Service Manager did an excellent job when I checked in. Patiently answered all my questions. This thoughtful service made me feel very comfortable and appreciated. I sincerely thank the hotel for having such outstanding employees who made my stay even more memorable. I will definitely choose this hotel again next time!

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