Beach property was very nice and easy to access from multiple points. The hotel is very beautiful and very big. Our room was spacious and clean

Everything was very expensive which is understood as a Hilton stay, but self parking yourself for $30+ a night not on property but in the lot across the street with a very long crosswalk light and unsafe intersection to begin with was pretty ridiculous to start. Valet is available but filled up very quickly. The room fee hold is expected but $75 a night. WiFi is not included free with your stay which is crazy to me. They push being a Hilton member to receive benefits but shouldn’t be required for something as little as wifi. It’s the Hilton!

The hotel and location was great.

This hotel was a good place to stay! However, booking .com was a nightmare to deal with. I attempted to cancel 1 night of my stay 4 days in advance. Booking .com claimed to had called the hotel to see if they would approve a refund. Booking.com said The hotel requested a formal request via email and that this can take up to 24hrs. I would follow up Booking.com and my calls would be getting dropped or the clain that they can't hear me. On arrival to the hotel I spoke with the manager and he insured me that no one contacted the hotel about my reservation. I told him my situation and he was super helpful. He even gave me a business card so I could give his information to Booking.com so I did and they never called the hotel. Thanks Booking.com you cost me my hard earned money.

Absolutely loved the room and the view. It was so beautiful and relaxing. Just what I neefed. Most of the staff were very friendly and acomidating.

Was very disappointed that the elevators were broken. Only one worked most of the time. I got stuck on the 15th floor for several minutes. After they got the door open I walked down 15 flights of stairs. At my age that wasn't easy but i wasn't getting back in that elevator. . I was very shook up and the gentleman behind the front counter in guest services seemed to care less. He did have someone go up and get my things but we not very nice.

Location was great because we were there for the 90's Con Convention which was right across the road so that very handy for the wkend.

The lift situation was a huge problem with so many people staying there over that time with so much happening in the City it became a real nuisance trying to get from A-B with the lifts missing floors & had us all up & down before we could get off. One way to meet people as you're traveling in a lift that doesn't stop. I had to use the stairs to run down from the 10th floor but there was no way I was going to walk up them. Also the TV remote had to be replaced twice because the batteries were all flat.

I loved the location. Right on the beach next to the boardwalk and pier. The staff was excellent. Everyone I interacted with was friendly and helpful. The hotel property was clean, and the restaurants were good. I enjoyed the breakfast buffet. There are plenty of options to eat and shop at on the boardwalk or north tower side. I loved listening to the bands that played there. They were very good. I never heard a bad band play during my stay. Loved the fireworks shot off right on the pier for 4th of July.

There is no microwave in the room. You have to pay for parking when other hotels offer free parking. For example, holiday inn that's right up the road on the beach. Offers free parking. Pool seating is very limited. Seems like the pool area/design could be better thought out. Only one beach access to the beach even though there are two towers north and south. The only way to get on the beach was one stairway on the south tower side across from the pool. I stayed in the north tower.

The rooms were cozy and neat. Staff friendly and helpful. Would stay again.

That the billing is weird. You paid a security deposit for each room, no matter how many you have. We had 4 rooms and had to pay $150, per room of security deposits. Were taken by surprise with that. We had 2 pets, we knew before hand they were an additional charge, but what we didn't know was that it was going to be taken from the security deposit. You expect that to come back and once it's all said and done, that money you thought was coming back, in fact was allotted elsewhere. But they don't tell u that. You either have to ask the right questions or find out afterwards.

Front desk manager and agent are excellent. Great customer service skills. They will go beyond to make your stay memorable. At Doc Dales restaurant, where we had dinner Linda was very nice. Brittany was amazing! we even requested her service for breakfast as well, that’s how good she is plus she speaks French. The location is just perfect, amazing, very accessible.

The south tower needs upgrades. Every guests were complaining about the elevator issue; most of the time we had to take the stairs. And most of the time there’s a line to the elevator. They have the 2 elevators working very slowly but there are a total of 4 I don’t know what is wrong with the other 2. The buffet at Doc Bales did not have enough food selection ( breakfast and dinner). Self parking is too expensive. Some pool activities would be nice for the hotel price. Birthday decorations should be available upon request.

Breakfast was awesome! Actually, the most pleasant person of our whole trip, I believe a polish woman, was so nice and polite! It was the first time on our trip that I felt looked out for, taken care of, like a guest!

The parking situation was a hassle. Alot to take in when you arrive. Valet kid laughed at me. Made me feel like an out of towner, out of place, not good! Blonde hair Eminem looking kid. I was already feeling out of place and it was like a punch in gut. I thought, seriously, I can't believe this is happening at what is supposed to be such a nice place. Also, washing machine leaked water all over floor. Was worried about slipping. And the light in bathroom kept going in and out. It would work then not. Wondered if it was safe in the back of my mind.

The hotel itself was absolutely amazing. I love the location and all the amenities so close by, I love the bars they had out by the pools and beach area(For me). This was a great vacation bday trip, and the Gentleman that checked us in upgraded our rooms so that made it even better, I really thank y'all for having the best memories made for my son 13th bday trip

I didn't like that it was only 1 elevator working, so every wait for the elevator was literally 10/15 minutes wait. If our room wasn't up so high, we definitely would've taken the stairs. So hopefully, by now, especially, they got them all up and running

The view and location! All the staff was sweet and helpful! The shops inside had everything we needed and yummy snacks perfect for our little ones!

Needs updates! The elevator buttons for the north tower lobby were broken. The rooms mirror closet kept falling off the tracks and had a crack at the bottom. The mini fridge was super small and just on the floor. The sliding door was super dirty and had film from some type of cleaning product. I used a hand towel to wipe most of it off.