2nd year here and all was wonderful. Staff is always so kind and gracious. Property is neat and clean and the entertainment always fun

I was disappointed that I paid for privilege and did receive privileged benefits , but was not provided a privilege room. We were given a non privileged room that did not include all amenities we were told we would receive

The staff was AMAZING and so friendly!! There was always an activity to do/some sort of entertainment. The food at the buffet was alright but, all of the restaurants that weren’t buffet style had really good food.

I was upgraded to a privileged room because it was my birthday and it just wasn’t as clean as I thought it should be. The floor needed to be mopped BAD. We didn’t even walk around the room without shoes then some of the towels that were given to us were stained/dirty.

The place was beautiful, the food options were abundant. The best place to eat was the japanese restaurant. The beach was almost private.

Having staff people insisting and chasing you every morning to take you to the timeshare membership talk was very annoying.

I like that although it’s all inclusive they have many options for you to purchase more items for your convenience. About once or twice a week they have vendors that come out and sell items. I like that they have shows by the bar, the bowling alley, the coffee shop to relax and sit, and the two pools

I wish that bottled water was more accessible. Sometimes it felt like I was upsetting them asking for more bottled water. Also maybe if they had one restaurant or late night food place stay open till at least 12am

Nice hotel, clean and maintained rooms. Very good main restaurant. The coffee house is perfect!

The SPA is completely overpriced. The souvenir shop is overpriced also. Steak house restaurant is not friendly for customers alone, always "no place inside" even if inside are free places but for a couple or a company they always will find the table.

The hotel is perfect for family trips. They have 6 restaurants and buffet with many options for meals, 2 nice and wide pools, a beautiful beachfront, several bars at the lobby, pools and at the beach. They also have a bowling and table games to play. The hotel architecture makes you remember the old English arquitecture in the Caribbean.

The breakfast opens at 7am. To me is to late, evenon vacation hahaha.

not quite 5 star but all the facilities, cleanliness and friendly staff make up for the odd dong in the paintwork etc

needed more trains from one end to the other

Everything was beyond my/our expectations ♥️ Loved the restaurants and especially the Mexican one. All staff at the resort plus restaurants were great. Miguelina at the Mexican & Elvin at the Route 66 and Marina are both excellent. Leandro at the Marina also very service minded and friendly. Actually there are more people/ staff who were great but don’t remember everyone’s names. The pool bar at the Privilege was great and so the staff. Entertainment crew the same and Pokémon did everything to get people engaged with their activities and successfully did so. Check in & out went smoothly. The pools are clean and the beach 🏝️ was really beautiful and clean too. I can go on boasting about this resort because it’s a great concept. Only one thing that I would love seeing a bit more updated is the gym. Everything else was great. Room service also great plus the food.

The gym could be upgraded/updated. Change the "bikes" into either 2 treadmills or one treadmill and one rowing machine 🙏🏽 Legpress into a modern one.

Staff was great and helpful.

Beach was very small and the privileged area didn't have enough cabanas.

The entertainment was the best throughout the day. A/C works very well in the room. I also booked a privilege room, which was very nice.. Luis, the Butler, reserved us a restaurant each day for dinner. Great view of the pool from.bldg 10. A lot of entertainment for your pleasure and the staff was very nice. Loved the shows put on by Pokémon, Cherry, Dilan, Scooby-Doo, and Cola and Chocolate. Very nice entertainment each nice. I will definitely be back

The fact that I wasted 1/2 day in a presentation that I thought was supposed to be 30 mins per the Representative to show me around the resort, but instead it was about becoming a privileged member in the hotel chain.