The room was well-rennovated, spacious and good bathroom. The daily cleaning service was done very thoroughly and professionally. The room was quiet, with goid air conditioning. The beds were comfortable.

Honestly, one expects much more friendly welcome to a Hilton hotel! I had to ask about everything, receiving very short incomplete answers. The executive lounge was a joke! The number of tables/chairs for seating and benefiting from the lounge was low, the upgrade to executive was definitely not worth it. The breakfast was not on par with other Hilton hotels I stayed in! The bar closing at 23:00?! In a hotel where any other bar was at least 1 km away.

Great location with good views. Rooms were soundproof (we were on the third floor, very close to the center of the hotel) as we could not hear any of the noise from reception and the restaurant. The hotel was perfect for our needs, but we would have been disappointed if we had been staying for longer than one night.

Rooms weren't really a 4-star standard. The bath and shower left a lot to be desired with water pressure and functionality. Plenty of hot drink options available from the kettle in the room, but only one milk sachet provided so they couldn't be used. We arrived with lots of bags (we were travelling onwards to the arctic circle) and not once were we offered a hand with our bags.

Clean and very comfortable Great breakfast Beautiful decor Heated bathroom floor !

A little confusing as to how you’re allowed into the Executive lounge . We had access first two nights then decided to book a third night , but had to take a cheaper room because of availability, not a problem, we just moved into a twin bed room and it was also very comfortable, but we weren’t allowed access to the Executive Lounge . I realize we were paying less money , but that was only because our king bed room was no longer available . All around it’s a good Hilton property . Gin and Tonics very good , but very expensive 17 euro Hope to try the spa next time .

Nice cosy room. Love the heated bathroom floor. Nice pillows. Friendly staff. Good breakfast. Extra bed set up in the room limited the space but still nicely done with pillow and comforter and tucked away at the windows area.

Stayed 7 nights and got a bit too used to the breakfast spread, needs some refreshing every few days. There were 3 of us in the room with 3 single beds, but housekeeping kept replacing with only 2 sets of towels. Reminded them each day throughout my stay.

Hotel of this level and prestige should have a complimentary bottle of water in the room. We didn't have any. It is a small stain on otherwise a perfect stay.

We loved the location. Its close to the Xmas markets and a fantastic shopping and dining area. We walked easily to all locations. Breakfast was good value and had an excellent variety. The Duty Manager on our first morning, Darren was wonderful. So friendly and knowledgable about the area. He was very helpful showing us maps and suggesting things for our family to do. Thanks Darren! The staff were very helpful with storing suitcases and getting our rooms ready a little earlier when needed. We had a fabulous experience.

We were woken up at 7am on the first morning with a fire alarm! Was rectified within 5-10 minutes.

It was my first time staying in Helsinki, but I'm really glad I could stay at this hotel. The room was spacious, clean, and the sofa bed was of sufficient size. When I checked in and entered the room, I felt the hospitality with the floor heating in the bathroom. It was a very pleasant service for us Japanese to be able to use slippers if we requested them at the front desk. Additionally, the breakfast had a wide variety and was delicious. It was convenient to have a supermarket nearby, and we could easily reach the city center by tram. We have fallen in love with the city of Helsinki. Thank you.

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Wonderful service, helpful staff in every corner of the hotel, they try to meet all your expectations. Separate thanks to Food and Beverage manager, who showed her professional skills and organized every part of her work in a best manner. Excellent breakfast, very good sound insulation at the room - to have extremely comfort and quiet sleep. The place is perfect for stay while traveling to Helsinki.

We were surprised that we didn’t have bath-robes at our room. As we were informed we had to buy them for 20 euros. I think it is not level of Hilton, or any 5* hotel, to sell such essentials.

the room was superb, breakfast was incredible perfect for my 3 days stay, Even i'm having the same breakfast everyday but it's just too good. walking distance to metro station, we've even tried to walk back from city center to hotel, which is about 20 mins and not too bad. the front view of the lake/river/sea was amazing as it was frozen during my visit - end Feb, early Mar. the elevator was quick and have nice view to the restaurant. had dinner there, all was good.

i have to sign up as member for free wifi.

Very close to the city centre. Great sea view. Very professional and lovely staff. Comfortable beds. Nice lobby. Complimentary tea and coffee - good variety, actual milk was supplied We loved the glass lift!

No power socket next to bed - on one side there was a USB outlet only but it wasn't working. On the other side of the bed there was nothing to charge phone overnight. It would be nice to have a possibility to log into Netflix on TV - we didn't find that option