location and style of hotel

Breakfast was a letdown - surly staff compared to front of house and restaurant staff. I ordered a hot breakfast, and it never arrived - the bread was stale, and the yogurt was off. I didn't pay for breakfast but was surprised a 5-star hotel did not perform in this department. There should be some form of internal audit to check performance.

I was in distress from another place I was staying at and booked Castille at the wee hours of the morning. The attentive staff, in particular Santiago at the reception, and the housekeeping team who did an excellent job to ensure my stay was beyond expectations. My room was very clean. Great location as well. Merci énormément!

Very friendly and helpful staff. Our car was parked for us and the concierge staff did their utmost to help us pack the bags into the car when leaving. Hotel gave us a nice upgrade which was of course wonderful. Location of the hotel is excellent if you like to be close to the shops, Tuileries gardens and the Louvre.

Unfortunately a strong smell of cigarette smoke in our room :(( We didn't complain as we had received an upgrade. Housekeeping came to spray around the room but this only masked the smell... The decoration of the common parts is nice but the room decoration was a bit dated, but of course this is subjective. The mattress of the sofa bed was rather hard. We didn't eat in the hotel so cannot comment on the restaurant facilities.

the staff were very helpful and friendly , thanks Thomas. the location can't be better

Nil

Location was as expected brilliant. Just walk out of the door and everything was nearby that we wanted. The neighbourhood was really lovely. Breakfast was excellent. Lovely dining room. Room was comfortable and well equipped. Reception and bar staff excellent.

Housekeeping was a bit lax at times. Second day nobody came to turn down the room at night. Picture of Deluxe Balcony Room featured comfy armchair which was not there. We had a dining chair instead. Armchair would have been useful at the end of the day. Balcony is very small - too small to really use.

The location was amazing and it was such a cosy beautiful property smack in the shopping district of 1st arrisdondment! Staff and food at the property was soooo good! Rooms are beautiful !

I didn’t like that my room had the wc separated from the bath room and sink. They were 2 separate rooms

Great breakfast, beautiful hotel and great location! The room and bathroom were spacious for Paris standards. Staff was very nice and accommodating. Overall would definitely stay there again and recommend

Elevators were out of order twice in two days, so could be an issue for someone who cannot go up the stairs (but, to be fair they would fix them fairly promptly so it was not a huge issue)

it exceeded my expectation.. transferred to this hotel because something bad happened to where we were previously staying in Paris. love everything about the hotel staff were attentive to request, everything went smoothly upon check, concierge were very nice to help out of our large luggages, in room service was fab and fast. staff were all accomodating. location is centrally located where the shops are. flagship stores like chanel and all ❤️ would love to stay in this hotel again

i got sick on out last night and requested for a doctor to have me checked they forgot to update me that the doctor couldnt come on that day. only short notice but not a big deal just maybe they can inform me earlier next time

i like the property because of the location and Incan say that the value for money and what I paid is defintely. worth it this hotel is a prime location for shopers BESIDE CHANEL& DIOR and other brands. i love this property because I feel safe when I walk alone around the area. the staff welcoming staff especially concierge and the One who helps my luggages and shopping bags are so nice. there are a few front office staff who gives me the attitude but not a big deal at all to me. but to a hospitality point of view they should be able to deal Fairly with Guest regardless with culutural difference or race or status of guest. they should not show guest that theyre dissappointed of being asked again. example scenrario had a cab requested for dinner so the front office did not say any ff up or confirmation that the fab was confirmed so i didnt mind at first but when i made sure that she got us a cab I asked hi sorry to ask were u able to book the cab? and she gave me the face… like hello thats your job. haha.. excemption to the FO who checked me in upon arrival. that should be the standards of their persona

some of the front office staff. theyre body language says it all

I love that it’s a smaller hotel , more personal wonderful staff , and great location , a very good Italian restaurant in the hotel so for women traveling alone , it’s a nice option in the evening or after a long busy day when you don’t feel like venturing out again It’s my go to place in Paris