Nice room, location, walkable to city centre and docklands. Very good breakfast. Helpful desk staff.

We were there for four nights and nobody checked to see if our rubbish needed emptying or if more toilet paper was needed. You have to ask at the desk for top ups of tea coffee etc. it would have been nice if the room attendants checked the room occasionally to see if anything needed replacing or rubbish taking away. Maybe these things are not a big deal but when you’re paying over €800 for four nights, it feels like you’re not getting a lot of service for your money, especially when you’re paying another €120 for breakfast for the two of you for four days.

The room was very spacious and had a lot of places to hang things, which is a thing hotels nowadays don't usually have (sadly). The staff was very attentive and helpful. I also liked that the default is not to clean your room every day, making it more sustainable.

Public transportation stations and train station are not that close, they're within a 15-20 min walking distance, which was ok for us but maybe not for others. There's no hair conditioner in the bathroom :(

I liked the attention the staff gave us, they were very friendly! On Christmas night the girl at the reception was very helpful (she wrote our children's names on the gifts we had prepared from Santa so that our children would not recognize the handwriting), then we put the gifts under the tree in the hotel lobby. Our children were very happy to find these gifts there in the morning! Thank you for helping!

Location is amazing, in the heart of hamburg and 10 minutes walking from the central train station, staff were so friendly, the room and all facilities were extremely clean

They had maintenance work with electricity, elevators not working for like an hour and there was drill noise for a bit in the afternoon but that is not a regular thing I guess so, wouldn’t be a problem

Clean comfortable budget accommodation in a perfect location. Bus stop right in front of the hotel, grocery shop with bakery and drugstore literally behind the corner. Would stay again.

Not a fan of the room design and purple light. No fridge in the room.

Excellent and clean room, very comfortable bed, room has everything you need. It is easy to get to the station by bus, the stop is next to the hotel. There is also a store nearby. I really liked that breakfast is not at the front door, as is often done in hotels, but on another floor. Very quiet around.

Very good staff, kind, smiling and helpful; The location is quite convenient

The price has been significantly increased in connection with the championship:) It would be nice if there were slippers in the room :) no fridge in the room

Great staff. Clean rooms.

I was delayed by 1 day. I changed this on line but when I arrived at the hotel it took sometime to find my booking. I was then charged for 3 nights instead of 2 which was really disappointing

Comfortable and clean, friendly staff, nice little bar area which was welcome as there is not much else in the area. Near enough to the station.

Location. Would have preferred more options to eat locally.

Very convenient for the train station .

Taxi driver delivered us to the wrong Premiere Inn , despite having the written address, which was very close, but apparently happens a lot. Not what you want after a long journey.