The accommodation was good and good location.

The temperature control in the room could not be controlled. This was confirmed by staff who I asked. This is a very poor design and a waste of energy, windows had to be left open to control the temperature in the room.

Clean. Close to station. Room is spacious for family. The small kitchenette is good since many restaurants were closed on holidays. Also breakfast is included, nice staff! Recommend

Not really

Great room, lots of space and well designed.

The room was too hot and we couldn't get it to cool down.

Location, kitchen in room, good breakfast

Need to pay attention to amount in invoice. Printed Booking conf. save me 50 Eur. Restaurant is overcrowded at about 10:00 breakfast time on Sunday.

A nice hotel, very friendly, good location. A kitchen in the room was great, the room was nice, warm and cozy

Improve breakfast, bigger choice and better quality

My family was completing a trip through Czechia, Austria, and Germany and this was the perfect end to the trip. American style hotel room (with definitive Germany touches) that helped us wind down from a long time away from home. The rooms were well appointed and spacious. The location is safe and accessible by short walk to S-Bahn and/or trams. Just far enough away from the central train station to be safe but a short S Bahn ride to either the train station or Old Town. Breakfast was good and kept family fed. Definitely worth the stay

Location is the only downside. It is a bit more of a walk (granted with kids) to the S-Bahn which has it's downsides on late afternoon/ evening returns from the old town but otherwise a very beneficial location with a shopping mall right behind for easy access to groceries and essientials.

As a friequent traveler I should say that overall concept of the hotel is very convenient. You have complimentary breakfast and the fully equiped kitchen. Nextdoor is a shopping center and grossery stores. Customer service of the hotel is outstanding. You feel that you are very important guest. Individual approach, attentive to each and every request. This applies to all the staff, but Suzanna at the reception impressed with her hospitality. Breakfast is very nice, complimentary tea and coffee (very delicious) all day around is a big plus. The beds are very comfortable. The location is good, a bit far (20 min walk to the Marienplatz) from the center, however it is quiet and has a huge park (near the museum of transport) in 5 min walk distance. There is a playground near the hotel, which can be of interest for the families with kids. Highly recommend for the families with kids and those, who have dietary restrictions and would prefer homemade food and value the calm and friendly atmosphere.

I blindly booked this hotel from back home in The States and was very pleased with my stay. It sits a half a mile away from the Münich Hauptbanhof and is a very easy walk...even with luggage and in the snow. :) It sits in what seemed to me to be a very good location. My son and I walked to the train station early in the morning in the dark and felt very safe. It is a quick 1.5 mile trek to Marienplatz and all the sites Münich is known for. The hotel itself is very clean, and up to date. The staff was very friendly and accomodating. We arrived well before check in and they were able to put ud in a room right away. The hotel shares a courtyard with a shopping center (indoor mall) including a Lidl grocery where we were able to pick up some snacks. Breakfast was a mix of fresh fruit, cheeses, and meats as well as eggs and sausage and included in our stay. We could not have been more pleased.

Nothing.

The hotel is very nice and modern, beautifully designed. The staff was very nice, always helpfull, had a problem with the air conditioner and it was fixed immediately. also allowed us a late check out free of charge. The room was highly equipment, brand new things, could do a nice dinner using the kitchen's equipment. The room was very big, had a lot of space. Highly recommend the hotel and definitely will return.

The breakfast can be improved a little bit. I was missing more vegetables, and maybe an option of ordering eggs as I wished, but it was ok. location is a little bit far but we knew it so we used the subway a lot. walking to the center takes 15-20 minutes which we did on daylight.

Great room, great location and friendly staff! Laundry facilities on site and an underground mall with everything you needed was directly below! So convenient! Our room had a fully equipped kitchenette, great shower and comfortable bed. The patio was also a nice bonus!

Everyone was exceptionally eager to help except for one night manager. After traveling from London, he actually watched us struggle with our luggage and didn’t offer to help in any way. He wasn’t the most helpful but the rest of the staff were excellent.