The Jo Ann Palace has definitely had a facelift and is a very comfortable hotel to stay in. Entry to the room is via a tap /contactless key-card to a panel on the wall, which immediately gave a sense of security. A light on the external door panel shows that you are in the room, which means we never got cleaning staff knocking on our door. The beds were comfortable, there is good storage and there is a good range of television channels in various languages that service the many international customers they serve. The staff were all very friendly and efficient in every department.

The air conditioning had only one speed - full on! Otherwise it was a very comfortable stay.

The room was very comfortable, the beds soft and pillows good. The bathroom was lovely, big and with a great shower. Very good breakfast, with a huge choice of cereals, pastries, fruit, breads, spreads and cooked food.

A higher room would have been better as the road is busy but I was only there overnight so didn't use the balcony. If I was going to holiday there I'd ask for a room at the back or high up. The soundproofing is very good but sitting on the balcony by the busy road wouldn't have been the best. It didn't matter to me though.

Very smart and lovely decor Lovely breakfast

Sensor Light switches very small and difficult to see at night No one seemed to be manning the bar at the roof top swimming pool

The hotel was in a great location to access the old town, the beaches to the east of the town and the main bus station (if you want to travel further afield). The decor was modern and had that boutique hotel feel, without having to pay a premium price. A buffet breakfast is served in the hotel restaurant and offers an excellent range of hot and cold food and beverages. The neighborhood around the hotel has some nice cafes and bars and it's only a short walk into the old town which has a good mix of shopping and eating places.

Travelling solo meant my room was smaller than average, although it had all the facilities and a centralised controller for lighting and climate control. My only complaint is that the tiled surfaces on the corridors are noisy. Late one night, I was disturbed by the footfall and wheelie case noise made by a group of travellers.

Staff is very nice, always here to help. Food is delicious and has variety, specially eggs 4-5 kinds, also cheese, sausages, vegetables and fruits. The room is very stylish and clean, has a balcony. There also comfortable swimming pool on the roof top, so you can chill there if the sea storms. The location is near the old town, centre of Rethymno. Around a lot of restaurants and shops. You can get to the beach in 15 minutes walking. Staying at the hotel was very comfortable and pleasant.

Nothing, everything was perfect

The premises were all decorated and cleaned to a very high standard. The hotel looked impeccable including the downstairs bar area and rooftop pool. The staff on reception and particularly at breakfast serving were extremely friendly and could not of been more welcoming to us as a family with a small baby.

On this stay, there was not anything that we didn’t like about the hotel.

The staff at this hotel were incredibly welcoming and helpful throughout our stay. The room was clean and very comfortable. We also enjoyed the delicious breakfast each morning and loved the convenient location close to major attractions. Thank you! :)

Nice, modern hotel with excellent facilities and very clean. (Lobby toilets need more attention, though). Also, right in the heart of the town, within walking distance from the old port area

Lack of on-site parking. Municipality car parks refused to let us in, as there was a Market happening the following morning. The hotel staff, though, were kind enough to hold a space for us on the street in front of the hotel as soon as a spot emptied.

The staff here are brilliant. The reception team were very accommodating for us as we had a wedding to attend nearby. From ironing service to booking our cabs and making sure everything went smoothly. The bar staff on the roof top pool were also great and made sure we never had an empty glass. All in all great value for money and a perfect hotel for our short break to Crete.

Centrally located, with a convenient pool on the top . Very friendly and professional reception.

Pool service was really slow and even basic drinks would take forever to arrive. Moreover, lower floor rooms are a bit noisy due to street below.