The property is beautiful and in the most perfect location. There is a dock from which you can take a water taxi right to and from the hotel. The rooms were quirky, clean and very comfortable. Breakfast was good with lots of options on the menu. We had an amazing dinner on the dock one night, the food was excellent. The pool is great but swimming in the sea was even better there is a dock with steps into the water and tables and chairs right in the sea. The staff was very capable and friendly. Would come back and highly recommend the Caribe Tersoro.

Maybe a little more quiet time by the pool during the day instead of playing music all day long.

Our family stayed 2 nights in West End 6 nights on the mainland and 2 nights in West Bay and my personal highlight was having breakfast on the balcony here. Right on the beach and front row view for all the boat traffic. The location is excellent as once you arrive everything is within walking distance. The staff are friendly and speak English very well, with a special shout out to Eddie and Sean, they always had a smile to greet you. The rooms were huge with a lot of personality, the air conditioning was ice cold. The food at the hotel was an added bonus and you can't beat the setting: on a pier overlooking the beach and crystal clear water.

Honestly I can't think of anything that wouldn't sound like nit picking. We really enjoyed our stay here and would recommend it to anyone.

I liked that it was right in front of the beach

I didn’t like that I had reserved a room with a view to the pool which costed more ofcs! once I got there I was given a different room, completely different then the pics :( I went back and told the front lady and she said it wasn’t available do to “construction” no apology whatsoever.

I had a king suite and it was amazing. Massive room with cool decor, water jug in the room, very comfy bed, great view of the ocean, wonderful bathroom/shower, and my own private deck on the top floor. The staff is very nice and it's located just a short stroll from all the action on the beach. My buddy stayed in a different hotel and was very jealous of mine. I've been to 65 countries and usually never go back to the same hotel, but this is one that I would.

I love everything from the service to the rooms except that the bathroom are not accessible for people that use wheelchairs it’s hard

Didn’t like that bathrooms are not accessible for people that use wheelchairs it’s hard Also they should put an elevator for the upstairs level

It’s was on the beach and had a pool. Offered free breakfast.

Power went off five of the seven days we were there.

Excellent location and beautifully designed throughout. Staff were all fantastic especially Victoria, Alicia, Elda and Tracea.

Wooden wall separating our room, Topaz, to room next door,Tropical. Could hear everything but Victoria quickly resolved this and moved us to an amazing suite, Oceana, the view was beautiful

I liked the views and the bedroom

I did not like that the restrooms are not wheelchair accessible, no shower chair. Hotel needs to provide accommodation for people with disabilities also the way to the restroom is not accessible

The breakfast menu offered different choices, the restaurant near to the ocean it was a good panoramic experience. The hotel location was perfect to walking close to the beach, and restaurants 👌

My hotel room was 3 different but the room that was for 12 guest it the most expensive in my literary but it doesn't fill my expectations.

The staff were friendly specially my new friend Shawn the bartender he made delicious and big glass of margaritas which I love it overall the location ate breath taking ļ

The room was Beautiful the only problem was no ocean view as they describe I stay on the sirena suite which was perfect the only problem they sale as a ocean view instate they should sale as a partial pool view and stair view