The property was very nice as was the room. Staff was all super friendly and helpful even when I showed up 1 hour before my scheduled check in time. The food was very good and I got 50% off from the restaurante I believe because I was staying at the hotel. There weren’t many tourists staying there so a bunch of locals came by in the evening and had a nice party with music and dancing and were all super friendly when I was sitting alone at the bar.great access to the airport!

I was there in the off season so there was a bit of construction happening and the beach had a few plants washed up on it from the ocean but other than that everything was great

Everything exceeded my expectations. Staff was very friendly and always willing to help in everything. Please is amazing 🤩 I Love 💕 it. I had stayed at other places before but this one have been the Best. I will recommended. To me is ⭐️ ⭐️⭐️⭐️⭐️

N/A

Swimming pool. Room was sparse but comfortable.

Not clear from Booking.com site where hotel is. Turned out that pictures shown on site come from two different but adjacent sites. One old and probably unacceptable and smelly (?), the other new and fine. We booked on the day before since our other booking had stood us up in the same site. When we arrived the hotel did not appear to have our booking.

clean and relaxing

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Convenience between airport and Utila Dream ferry. Good communication between staff and myself before arrival.

No hot water

Close to airport

No restaurant at night

Location was awesome, villa was huge

Nothing

The Las Palmas complex is gorgeous. Two large pools with a shaded patio between them, modern rooms and what appears to be future rooftop patios with pool on at least some of the buildings. The woman at check-in upgraded us by opening a connecting door to a kitchen and living room. Breakfast is included, although there's no food choices. It is brought to your room at the time you request, but includes no coffee. (And there wasn't a coffee maker in either the bedroom or the kitchen). We got some kind of juice and make your own breakfast street tacos, with scrambled eggs, ham slices, refried beans, avocado and (I think) white cheese. Overall a tasty breakfast, but no coffee.

There's a restaurant next to registration, and even though the woman at check-in suggested we ask for ice there (since there was none in our kitchen), she didn't mention that they wouldn't be open for dinner or even to sell ice cream snacks. We needed to take a taxi to the closest open restaurant, which we really didn't want to do. The whole vibe is kind of "work in progress". The units look like fancy condos from the outside, but our room was small, with both a queen bed and a twin bed that took up almost the entire room. The bathroom was modern, with a rain shower faucet, but there were only two bath towels, no hand towels or pool towels. The shower opening had a cheap clear shower curtain that didn't reach the bottom of the opening and the faucets in the shower were reversed. There was mold on the wall between the shower and toilet, maybe because the shower curtain didn't keep water from spraying out the bottom. I wanted to let the woman at check-in know about the shower faucets, but nobody was there when I tried to turn in our key, and I realized I had no phone number for the hotel/resort. I had previously sent a message through booking.com and never got a response, so we just walked away, leaving the key in the room. I guess I'll hear from them if anything is wrong

Community pool.

Poor customer service. Room needs maintenance. No enough towels. Only two per room. Private pool no in service.

Very spacious accommodations.

Timing for breakfast was inconvenient. Beach was not very clean. Lots of garbage washing up and not maintained.