very clean, exceptionally friendly and helpful staff

A wonderful place to stay at the center of Alleppey town.. Nice small beautiful hotel & staff. Good restaurant downstairs. I had a breakfast buffet & dinner. Also i wish to make a note of an important incident..I had forgotten my mobile charger & the manager of the hotel sent it to me via courier to the address while i was in India. Great. I really appreciate it..

No alcohol facility. At least Beer & wine. It would have been nice..

The rooms was big, we got our room upgraded for free. We requested to change our room because it was close to the drive way which was noisy. The staff was kind enough and ensure we had a good stay. The breakfast was good, buffet style. The breakfast venue is also a restaurant in the afternoon and dinner which serve the local as well. Food and atmosphere was really good and reasonable price. Will definitely stay here again and recommend friends over if they do plan visit.

Room and building very nice and location near boat jetty and main part of town

Constant sales pitch of the Spa. I was contacted three times. This clearly is a money spinner for hotel. The cost of Spa way in excess of my daily spending in India. Room wasn't cleaned because I hasn't handed Room key in. However I wasn't informed in order for Room Ti be cleaned, Room key had to be handed in. Communication problem on desk.

Stay was fantastic. Staff were very friendly and helpful. Breakfast buffet was also very good. Lunch (chattichoru) was superb.

The only issue I noticed was the car parking.

The location of the hotel was great. They had a very nice spa in the hotel. Totally worth it. And the restaurant below the hotel was the best I've had. The rooms were very spacious and clean. We had to check out very early in the morning before the breakfast buffet begin, but the staffs packed some fruits and juice and kept it for us to bring along our journey. Nice

Nothing

Rooms were amazing, service was good. Buffet breakfast was also amazing. The staff was accommodative and helpful towards our requirements. The parking can be an issue given the space constraints, and the shared parking for the Bistro restaurant as well, but the security helped us with parking related issues, which was amazing.

Location, Ambience and Rooms. We got upgraded room at free of cost. Little language problems are there.

Great ambience, value foe money. Clean Room and have lift facility. One thing I want to point out for this hotel that this hotel has a restaurent but its too crowdy. Out side people came and grab the tables so travellers who have bookings in that hotel got no table to seat and enjoy dinner or lunch.

I booked on behalf of my parents. the hotel manager answered all my querries before my parents arrived and helped me with payment options etc. I was happy staff was good. breakfast was ok .. but resturant food was v good; specially the chati rice and grill options

food & service was good, however one suggestion - they added sugar in fruits / juice . there should be sugar free option too

Sanjay and Pranav were really helpful. I booked 3 hours boat in the back waters and service all the way throughout was perfect. Sanjay even saw me when it was raining and took me to next street with his umbrella to make sure I wasnt going to be wet on his way home. Also he organized a taxi at great price and that came on time. Jithin and Anju are also to be highlighted. All very welcoming and helpful and fun to be around! Housekeeping team are doing great. Room are impeccable and I used laundry too and it was really good :)

Internet was not working in my room. I had to go downstairs at reception as I was working too. It wasn't good. However Sanjay and Jithin told me you guys are working on it, There is no windows which is ok for a short stay but again internet should work then as channels are all in Malayalam or Hindi.