The location was fantastic, Staff was in general very kind and helpful. The bed was comfortable. The toilet was dirty but we asked them to clean it and they did it immediately. Breakfast was correct, saying that, I would not pay for it if I am asked to do so.

The facilities, in general, appear quite dated and somewhat unclean. It would be relatively simple to maintain cleanliness; The elevator needs an upgrade as well. Since it must be manually closed, improper operation can result in it getting stuck on the last floor it visited. While this may not be an issue if you don't have luggage, it can become inconvenient if you do. You'll need to go to the floor where the elevator is stuck and ensure the door is properly closed.

The helping staff... there was a small accident where the senior member of our family got injured and the staff helped us with the dressing and also went running to buy the medicine our doctor asked us to give immediately. The cleaner refused to take money but took only the amount he spent when we insisted. The hotel also immediately started the procedure for refund. Thank you to the housekeeping staff for your help... and thank you the front desk staff for refund

Be careful in the bathroom as the tiles become a bit slippery when wet

The location is amazing and felt very safe to walk anround. Staff at the front desk and around the hotel are extremely helpful! They helped us with train times and taxi bookings and there was always someone at the front desk. Beds were super comfy and rooms were always cleaned and refreshed very promptly.

Rooms could do with a refresher, but that is just a stylistic choice!

The location was fantastic for walking and exploring. 5 minutes to the waterside. 10 minutes to the night shopping street. The staff were all very helpful and readily available. Breakfast was plentiful. A newspaper and fresh bottled water each day. I was more than happy! What a fabulous introduction to India for me.

The hotel is in two parts. One uses an old gate-style elevator, a little small and claustrophobic for my liking. However the same side can be accessed by using one of two elevators and then a short walk through a connecting corridor. It worked well.

The staff were extremely helpful. I only had larger notes and they swapped for smaller denominations, even finding the crisper newer one which I hadn’t asked them to. They also helped print my boarding pass for my onward trip and ordered me an Uber to get me to the airport on time. Excellent staff.

Breakfast was 7:30 - 10 and that area opened a little late on the morning I was checking out. Not a massive negative, but timings are crucial when your going by an itinerary.

Fantastic location right behind Taj and walkable to all major heritage mumbai attractions. Decent breakfast options Friendly staff

Room was warm and the AC took a long time to bring it down to comfortable levels. Rooms show some signs of age

The staff were polite and well-trained. As for the breakfast, both the Indian cuisine and the Western cuisine are good! I loved Upma and Missar! And bananas and yoghurt are perfect for tourists to keep their health fine.

As I stayed in the monsoon season, I felt a bit of humidity in the room, but it was okay. The location was good! Just behind the Taj Mahal Hotel!!! The Starbucks is located in front of the hotel.

The location is ideal for seeing South Bombay. The staff is friendly and helpful. We are traveling with a baby and they all took an interest in her.

It could use a new coat of paint to spruce up the place

The hotel staff was very cooperative and always helped us with anything and everything we wanted. This is unbelievable in today's world that they go beyond their duty to help their guests to make their stay comfortable at their premises.

The property is old but still well maintained. They are going under renovation, maybe after which it will be much better. And definitely we will be back soon.

Great location, staff very polite and very helpful. The manager was exceptionally helpful. Helped us book our train tickets. Food and room service was good. We stayed in the deluxe room.

I can't say there is anything we didn't like about this hotel.