You can't beat the location. Great value for money on the city view rooms as all rooms in the tower are the same size. That being said, the rooms are small, and the bathroom is tiny. The room is more like a 4 star hotel but you're able to use all of the facilities of the palace wing such as pool, fitness center, and spa. I stayed in the palace wing last year and you definitely get what you pay for, and that includes the front desk staff which are much more polite and accommodating on the palace side. After experiencing one of the sea facing club rooms in the palace wing once, staying for a fraction of the price on the tower side is well worth it.

The front desk on the tower side were straight up rude and argumentative when I told them that they had disturbed me by calling my room for a non-emergency over and over right around 10pm at night. I like to wake up EARLY. They called me so many times in a row while I was sleeping that I nearly disconnected my phone from the wall. The next morning instead of apologizing, they told me that they are allowed to call the room as many times as they want before 10pm. Totally unacceptable.

Location, cleanliness and happy fun feel

I go to the Taj about twice every year and every time I have a problem with paying / the front desk staff. It’s like they’re so afraid of getting anything wrong that they assume an inability or lack of funds on the customer behalf. They need to learn that one does not have to dress oneself dripping in jewels to have plenty of money - an understated culture prevails in the happier side of the western world…. Not everyone wants to flash wealth. If checking out could by short and checking a consistent process rather each staff member assuming their own interpretation of how to check a guest into the hotel. Is there not a policy in place…?

The Taj Mahal Tower Hotel is a spectacular destination that delivers luxury, comfort, and unforgettable experiences. From the moment you arrive, you’re greeted with the warmest smiles and exceptional service from the friendly staff, who go above and beyond to ensure every detail of your stay is flawless. Their attentiveness and professionalism truly make you feel at home. The rooms are generously sized, impeccably clean, and designed with elegance and functionality in mind. Every corner exudes luxury while still providing a cozy and relaxing atmosphere. The well-thought-out amenities only add to the comfort. The culinary experience at the Taj Mahal Tower Hotel is second to none. The food is exquisite, with a wide variety of dishes that showcase both local flavors and international delights. Whether you enjoy fine dining at the hotel’s renowned restaurants or a casual snack by the pool, every meal is a treat for the taste buds. Speaking of the pool, it is absolutely fantastic—a serene and beautifully maintained space perfect for a refreshing dip or simply lounging with a drink in hand. It’s a great way to unwind while enjoying the luxurious surroundings. One of the standout highlights of our stay was the added bonus of a city tour in an electric carriage. This unique experience allowed us to explore the charm of Mumbai in an eco-friendly and stylish way, offering stunning views and fascinating insights into the city’s rich culture and history. Overall, the Taj Mahal Tower Hotel is a perfect blend of elegance, comfort, and thoughtful touches. With its outstanding staff, excellent food, luxurious facilities, and unique experiences like the electric carriage tour, this hotel is truly in a class of its own. We cannot recommend it highly enough!

nothing

The location of the hotel is excellent, it is near the Gateway of India, Colaba markets and tourist attractions like Prince of Wales Museum and other art museums, all of which can be visited on foot. The room is excellent, overlooking the sea and clean. The services in the hotel are excellent, all the staff at the reception are cooperative and provide assistance when requested, especially Mr. Mayank, Mr. Anup and Miss Prerna. The breakfast in the restaurant was suitable for our taste, and the staff at the restaurant are nice, especially Mr. Tanishq. To be honest, all the staff are cheerful and helpful. If I decide to visit Mumbai, I will definitely stay at the Taj Mahal Hotel. Many thanks to the hotel management for their keenness on the comfort of their guests.

Nothing

WE had issues at breakfast , two points ; The girl at the front who takes names and room numbers is at breakfast we found extremely unfriendly, did not smile and we found her almost rude, she is not representative of the brand name Taj Hotel. Second point we found the breakfast service this morning extremely poor, a fresh orange juice should not tale 10/15 minutes to arrive, by which time the food was cold. The manager repeatedly apologies and I had to remind him he had repeated himself at least three times. On a positive note I found the female member staff in the business centre ( Sanitha) extremely helpful and very professional. Someone who is a credit to the name Taj Hotel and the sort of staff member who we would love to employ. I am sorry if my points above are offending but a feedback has to be honest and based on ones experience .

Accommodation service location! Our stay at the hotel left a nice impression of India

Everything was beautiful

We booked the Taj Mahal for the final 5 days of a special birthday 14 night trip and were delighted upon arrival to find we had been upgraded from the Tower to the Palace.  We arrived at the room to find it decorated with balloons and also a chocolate birthday cake! House keeping then arranged a simple foot spa in the room which was perfect after a long day travelling. Service was amazing, as you might expect from the jewel in Mumbai's crown of hotels. But we also loved the architecture and the ambience, this hotel is a true treasure from a different age. We took breakfast in the Sea Lounge on the first floor which had a good array of both Indian and western continental offerings, coupled with an amazing view of India Gate and across the bay. Relaxing by the pool was a dream, staff here would always help secure beds in sun or shade, lay out towels and ensure a steady supply of cold bottled water.  The pool itself was heated perfectly, just enough to take off the chill, and plenty of room to either relax or swim laps. The location is great, several great cafe/restaurants within 5 minute walk should you wish to venture out, we recommend Leopold Cafe, Mag St. Cafe and Cafe Mondegar. Don't miss the street markets in an evening too!

Nothing - it was amazing!

My stay at the Taj Mahal Palace was absolutely wonderful and exceeded all my expectations. The hotel truly feels like a palace, with its stunning architecture and luxurious interiors creating an atmosphere of timeless elegance. What impressed me the most was the exceptional service from the staff—warm, attentive, and always ready to cater to every need with genuine care. A special highlight of my stay was the complimentary upgrade I received, which made the experience even more exclusive and unforgettable. I highly recommend the Taj Mahal Palace—it's more than just a hotel; it’s an experience. I can’t wait to return!

Nothing negative !

Breakfast was excellent. Pool area was perfect as as the positioning of trees and the building kept it cool during extremely hot days. The check in process was efficient and enjoyable. The hotel is well situated to explore key attractions in Mumbai. The linens and towels were exceptional. The room was well maintained twice daily by the cleaning staff.

The staff was less friendly compared to other locals in India. Everyone always had their hand out for a tip for services that should have been included in their 5 star rate. The food in the hotel, while very good, was 4 times the price of great restaurants a stones throw from the hotel.

The location of the hotel is world class being situated opposite the Gate of India. The areas for guests only were excellent, and the hotel staff were of a very high standard if not the very highest.

The public areas of the hotel, especially in the afternoons, were over crowded with tourists and other visitors not staying in the hotel, having the effect of diminishing the hotel’s exclusive feeling. The hotel’s fame must be a real headache for the management and managing this issue. I would recommend a more restrictive policy should be employed.