This hotel is beautiful, and the service that we received was exceptional.And each and every member of the staff is always smiling and providing the highest possible level of service to each and every guest. Going to return once more.The food selection for breakfast was really excellent.Breakfast was something that my children truly enjoyed eating.As someone who works in the hospitality industry in Singapore, I believe that the staff is doing an excellent job.And please accept my personal gratitude to each and every member of your hotel staff. kumar From Malaysia

Nil

This is without a doubt one of the top 3 hotels within the Pondicherry city limits. Especially if you don't want to stay in a heritage property using old furniture etc. The hotel is modern and has lovely amenities, the gym and pool stand out to be in excellent condition and very clean. The spa is good, albeit somewhat costly for the local prices. The thing that really sets this hotel apart, is the staff, we were extremely impressed with their helpfulness and ability to make things happen for us. Highly recommended for a pondy stay!

While the hotel and the amenities are excellent, the hotel is starting to show signs of aging, and a proper deep clean in bathrooms and carpets could go a long way. The rooms can be noisy if you are on the side of the mosque, which has its first call to prayer at 5.30 in the morning.

Great hotel, quite expensive for the region/city though. Nice architecture, nice room with tablet to control and request anything - very helpful and efficient. Good staff except at the breakfast. Nice interior pool. We had a good stay.

Breakfast to be improved: limited Continental options first, especially when you come late. Overall it’s a mess, staff remove dirty dishes and put in on the side instead of bringing back to the kitchen. At the end of the morning it was a mess. Staff for breakfast not very efficient, slow.

Spacious modern rooms. Excellent dinner and breakfast buffet with tasty food and large choice. Wonderful staff at reception. Lobby and Restaurant looked still new and fresh with pleasant cool air and nice fragrance. Rooms comfortable with lovely light options.

Rooms especially bathrooms could be cleaner. Bathroom fittings are on 3 star level and looked a bit old already. For light sleepers the hotel is not ideal as you hear the street noise despite soundproofing.

If you are looking at a property for a family stay, it is recommended to stay here. Facilities are nice, and the food is pretty good. Service of the staff is also worth mentioning, however they need to be mentored more to deal with customers to make it same as other five star properties. Rajni at help desk is quite helpful.

We had booked 2 rooms for the 3 days, and they didn’t let us check in till we made an upfront payment and the staff could have dealt it with better.

Location is in Anna Salai, close to shopping hubs, tourist attractions and Promenade Beach in the town. The Pavillion Restaurant in the hotel provides very good breakfast. There is also an indoor play area to relax.There was covered parking area in basement.

There is no open garden

An exceptional hotel in the heart of Puducherry and India. Facilities are excellent, from reception, dining hall, Bar, and Spa. The staff is super tentative and always ready, willing, and able to assist with every question about facilities inside our outside hotel. They organize a Vespa rent immediately on my request with a service provider who deliver the Vespa the following morning at the Hotel for Rs500 /day. Special mention for the staff in the Pavilion restaurant. When you look up to ask for something there were always someone to assist immediately. These waiters are on top of their game, never seen something like this in my 35 years of travel. To find this kind of place in the middle of India was a special treat to see how a motivated crew can make a foreign hotel feels like home. Well done to the Team @ Residency Towers Puducherry!!

The weekend was too short!

The food was great and the service was also good.

I had taken my family for a 2 days trip as it was my wife's birthday. The location is within the city and very congested. THE area outside the Hotel is also very dirty and the entrance is always blocked by the running autos. I suggest there must be some air toys for the swimming pool( like a throw ball, ring). Rest all was ok.

All good

A bit expensive compared to other hotels. Only wallet parking option. Saw the attender driving my car very fast and rough to the back. It's a carefully maintained car and it felt bad. Also as per the notee don't take accountability for damages. So it's better not come come here if u are on car.

Excellent staff right from the front desk to the restaurant bar and housekeeping! Very warm and always willing to go an extra mile for you. keep up the good work. The restaurant food quantity was quite good! The lounge area on the second floor with the pool table was a great hangout spot.

The in room food service was a bit slow. Maybe because we were there for the new years and the hotel was pretty busy. Also it would be great if the management can consider to make the pool heated as indoor pools tend to be colder. The spa was just fine! It could be better .