The things I liked the most during my stay were the breakfast because it had many options and it was not too expensive, the king sized bed that gave us a lot of room to sleep for both me and my boyfriend and I got to say and it maybe surprising but the hotel shampoo and body cream, but especially the shampoo that had no silicon in it. My scalp was very happy with it, my chevelure was shiny and bouncy and since that, I've been trying to purchase shampoo with no silicon in it, but I haven't quite found something that feel as good as the one I was using in the hotel room. Also, I want to say that the front desk manager that was doing day shift and speaking french was very responsive and accomodating. The first day, I told them that there was an issue with the shower door (and I've been working as a housekeeper in my younger years so I know it's not good for pre-usure + it can be a pain in the ass to walk into a bathroom with a floor full of water and clean the mess when you already have a lot on your plate) so anyway, the next day, someone was coming to fix it and we also got a free breakfast.

The mattress despite being quite big was a little too soft for my taste but I got to say I have a thoracic parade combined with snapping scapula and other joyful stuff that haven't gone away in the last tree years so it's always a trigger for me to find a mattress that I found THAT confortable. Otherwise, the gym section was a little smaller than I initially though but it is not a big issue since you are gonna walk a lot in a city like Rome and probably won't have that much juice left by the end of the day ;).

The location was excellent, plenty of restaurants and shops beside the hotel. Within close proximity to all the major tourist attractions. No need to take the metro, just walk and discover beautiful Rome.

Notting

Location is great and surrounded by many restaurants and cafes and close to attractions; the staff are nice

"Do not purchase the hop-on-hop-off pink bus city tour from the hotel. I paid the guy at the reception 62 Euros and he gave me a pink slip. However, when I went with my family to the bus pickup point, they informed me that the slip was rejected and the money I paid was a commission. Therefore, I ended up paying 58 Euros again for 2 adults and 3 kids at the bus. The payment I made at the reception was completely wasted. So, I recommend downloading the app and purchasing your tickets through there instead.

Location to Roma Termini is very convenient. Room was a good size , with a comfortable bed. I have stayed at this hotel each time I have been in Rome, and this visit met expectations.

We were a group of 6, and one couple were very unhappy with their room as it was under the air conditioning units, so was too noisy to sleep. They asked for a change and were charged an extra 60 euros for 3 nights to do so. Their room had a double bed, I think the room allocations had been mixed up as it transpired later that a single in the group had a queen bed. The drains in my room were not smelling too great. The staff on the roof top bar were not particularly attentive to guests.

Location close to the Rome termini station is helpful though the road near the hotel is super congested. The room despite the small size had all amenities which were somehow fitted in. The breakfast spread was good and there are plenty of restaurants and grocery stores around if needed.

Room size is quite small and didn't seem that much value for money given the rates. Room temperature was an issue, we had to ask for a fan and keep the window open to ventilate. Bathroom shower water flow was uneven and it was difficult to control the temperature, it kept alternating from very hot to very cold. Staff wasn't very helpful, we asked for a larger room to upgrade but were shown a similar sized one, at checkout we asked for the invoice but they said since it's prepaid there is no invoice and we should ask booking.com!!

The breakfasts were excellent, with a wide selection of dishes and great coffee—especially the coffee offered separately, included in the breakfast price. The staff was friendly and helpful. The location is fantastic, within walking distance of the Colosseum, the Forum, the Terms etc. Our room faced an inner courtyard with an average view, but after long walks exploring the city, we didn't miss having a balcony.

There weren’t any real downsides. The only slightly odd feature was the design of the wall above the bed—it protruded a little over the nightstand. Be mindful of it, and you’ll be fine; otherwise, it’s just a minor quirk.

The warn welcome and comfortable checkin by Lorenzo your concieage was outstanding, we were celebrating our 35th Wedding Anniversary and Lorenzo uograded our room.which we felt very touched and the room was so good and confortable with a lovely balcony.... if i come back again i will stay in Beat Western Universol becauae of LORENZO who is an outstanding employee who made a difference for BW Universol , please ensure he will be promoted due his excelent care for guest which will bring more guests to your Hotel and please sent our biggest thank you to Lorenzo....warm wishes Rajni & Mathyvanan singapore !!!

Room was clean, bathroom was quite roomy and clean. Cold and warm drinking water dispenser at the floor. Safe deposit box in the room. Shower was hot and powerful. Plenty of hangers. We took the 3-beds room and the 3rd bed was quite comfortable for an adult. Check in was very efficient - receptionist spoke perfect English. Easy 10 mins walk from the central train station - helpful if you have luggage to drag around. There is a small Carrefour grocery store nearby. Plenty of breakfast choices nearby which are cheaper than the hotel's. Neighbourhood is clean and safe, away from the train station.

One family member complained about the pillows which too hard. Lift can be small - just enough for 5 people with 2 luggages.

We stayed in a twin room which was both spacious and comfortable. There were plenty hangers for 2 people and we each had a pair of slippers on our bed on arrival. My only suggestion to improve on facilities would be to provide more than one milk carton each on the first day as if you don’t have your room serviced every day, you run out quickly. Other than that, we couldn’t fault the room.

Whilst the hotel is placed well for Roma termini including the airport shuttle and metro, the area around it isn’t the nicest in Rome. U wouldn’t recommend heading towards the station after dark- it can be intimidating with large groups hanging around. There are some restaurants nearby but the best of the venues are closer to the river so if nightlife is what you’re after, perhaps this location isn’t ideal.

Beautiful hotel close to the train station (5 min walk) and excellent for walking to the sites of Rome and finding restaurants. The room was as advertised, clean, comfortable, and the balcony had table and chairs and excellent views. The staff were professional and attentive. There is an ATM in the lobby. Breakfast was buffet style with American and English breakfast options along with cereals, cheese and meats, and pastries and a wonderful variety of jams! They bring coffee to you but otherwise there is no cook-to-order options.

The room was not quiet. We could hear other guests talking and moving around. Also the noise of this busy city and the chimes of the basilicas were loud in the room.