Stayed for two nights at the end of April 2023. Wonderful hotel in every way. Very manageable walk from Santa Lucia train station. There were 4 people. All with rolling luggage. Finding the hotel was not difficult, Google maps worked well with esim from Airalo. (Had google maps offline saved just in case). Very responsive, friendly, and helpful concierge/front desk. Hotel has elevator that was able to fit 4 people with luggage. Very clean hallways/corridors in the hotel. We had 2 separate rooms on the same floor. Both rooms were very clean. Each room had a private bathroom. Comfortable pillows and beds. Linens very clean. Bathrooms very clean, lots of towels. Showers worked well. No issues with the drains. No issues with the doors. Everything was closing, opening, locking, unlocking properly. Water pressure was good. Hot/cold water was working well. Toilets flushed well. Rooms had a nice smell. Plenty of outlets. The nights were still chilly at the end of April, so we didn't get to test out the air conditioners but they do have them. We actually opened our windows for a bit, for some fresh air. Maid service did a wonderful job. Concierge recommended a superb restaurant not too far from the Rialto (on one of the side streets) which we ate at twice. We were able to store our luggage at the hotel after check out on the day of departure until our train time. Location of the hotel is great in terms of proximity to the train station and ferrovia vaporetto stop. plus the walk to the rialto is very manageable and actually fun to walk through all the Venice streets. From the Rialto, the walk to St. Mark's Square is also very close. Location of the hotel was in a very quiet part of San Croce district of Venice. There was basically no noise outside. No bars or restaurants that would keep people up at night. Nothing like that. Also felt very safe on our walks home at night between 11-12 at night.

We didn't like that we had to leave Venice. We wanted to stay more :)

The staff we're extremely helpful and pleasant throughout our stay, they were so helpful with information about where to go,how to save and just really trying to make sure we enjoyed our stay, the bed in our room, 208 Leyla, was very comfortable, shower and bathroom were always spotless clean, we could walk to almost everywhere within 20-25 minutes and it's just 5 minutes back to the bus terminal, location wise it was ideal for us, 2 really nice piazza squares close by and a quality restaurant called il rifollo just around the corner, we didn't eat in the hotel as we wanted to try a lot of local restaurants but the smell of food cooking/baking every morning was lovely, when we come back to Venice it is definitely going to be my 1st option to look at before we book, thank you to the wonderful staff for making our stay so enjoyable

Check-in and check-out processes were perfect thanks to the extremely friendly staff at the property, fluent in both Italian and English. Not only delicious, the breakfast was a very personal experience as the chef wanted to make sure I received everything I was looking for. In addition to having various pastries and juices out for self-service, the kitchen would cook up anything I wanted if I had a larger appetite.

Really nothing I can think of would've made my stay any better. It was great just the way it was.

From the first impression to the last this hotel stands out from my numerous voyage experiences for leisure or work. The reception is very polite and helpful, like all the staff, including the service at breakfast. I would not skip it, it has a healthy variety in a relaxed atmosphere. My room was very pleasant and quiet. All looks new, from the linen & the mattress to the towels. The aesthetics of the interiors is up to my taste, fresh, modern, minimal, and very practical. Everything functioned perfectly in my room, which was clean and well-serviced throughout the duration of my stay. The location is privileged, in the quiet, mostly residential area of Santa Croce, with excellent local restaurants & coffee shops, and nearby Campi - squares with shops. Easy transportation nearby - vaporetto. I can not praise it enough! Hope to return in the near future.

It is in a quieter part of the city, which was very nice. The hotel was like an oasis. The room was decorated with rase, spacious and the air conditioning worked very well. The breakfast has a very good selection and the food was delicious. The staff were all very nice.

It would be great if the hotel could provide a service to pick guests up at the train station. It is a short walk but with luggage and stairs , it would be a nice touch to pick guests up.

Cute interior and great breakfast! Amazingly nice staff. The location is great and near the station so you can walk for only 10mins

My single room was a bit too small, just a single bed with little space next to it. It was quiet at late night, one night I was a bit scared walking alone but it's pretty safe and you'll see other people walking in peace too

Very accommodating staff, gave us a quiet room for an excellent sleep. The beds and pillows were comfortable. The room had a small table and chair which made it nice to have somewhere to sit. It was only a 10min walk from the train without having to use a ferry to get there. We were only staying 1 night so walking and close to the train was the main reason for the area we choose. The breakfast was nice, eggs toast was a nice change from eating pastries.

Nothing, I would come again.

The customer service from Andrea at the front desk was amazing. He was attentive to all needs, very friendly, explained everything really well to us and in English. We were really happy with his service and advice. The room was a good size for 2 nights, the bathroom was also spacious. Good furniture in the room. The bed is a firm bed, so if you prefer soft beds I wouldn't suggest the one we had. The location is close, Venice is small so everything is close and we walked 20-25 minutes to San Marco. Gondola rides maybe a 3 or 4 minute walk away from our hotel. Overall, great experience.

No big deal but our toilet was noisy and would randomly make noises throughout the night so we just turned off the water in our room when going to bed, just an older building.

The hotel had a nice location, not far from the train. It is in a relatively quiet place a bit removed from crowds of tourists, and there were several good restaurants nearby. The room was perfect for us: 2 adults and 1 child. Check in was easy, and they helped with suggestions, especially for transit, etc. Next time I am in Venice, I will stay here!

Great fun property, nicely located just on the edge of the main tourist sites in Venice. Central courtyard, stairwell and breakfast room had a sense of theatre about them, which carried on into the interior design and charm of the bedroom. Although make the comment below loved the room, and the overall look and feel of the Hotel. Staff were more than accommodating. Choice at breakfast was good, with lovely cakes.

We were given and upgrade from a Classic Double to a Superior Double, which on the face of it sounded great, but in reality the difference between both is that of a view into the courtyard or outwards towards the City. Whilst we did have a city view the double room was a tight fit, with really only one side of the bed accessible and the air-conditioning working overtime to little effect in small alcove at the end of the room. Room was still lovely would just question the term upgrade, as in truth, bearing in mind the same room is photographed on their own website as a Classic double https://www.hotelcazustovenezia.it/en/rooms/classic-double/.