The hotel is lovely and in a good location. The restaurant is exceptional. The breakfast was quite good, with a nice variety of choices. The room was spacious and comfortable. Housekeeping left the room immaculate. The best part of the stay was the friendly and accommodating Front Desk staff, who helped me in a variety of ways, including providing a shuttle ride to the train and to my downtown work location. Above and beyond; I was overwhelmed. Thank you. Next time I have business in Rochester, I will be staying with you.

The King bed in my room was a little lumpy and creaky. WiFi was sporadic and could not always be accessed.

To start i love the security system to get acces to the rooms. The breakfast was so good! Love all the features and furniture in our room the bathroom supplies like the shampoo and lotion for your convenience is gratifying the hotel in all deserves the 5 stars

The only thing was one of the staff in the reception was not that kind of a sweet person. And our room service was poor we remove our bed sheets to be changed and when we came back the bed was with the same sheets with a stain my husband accidentally spill. Other then that everything good!

Tanner at the front desk was the best. She told us everything we needed to know and signed me up for loyalty points. I liked the space, the pool, gym and restaurant. Very clean and modern.

There were no real dishes, cutlery or glasses at breakfast which made it seem cheap and wasteful. Please cut down on waste by using real dishes to avoid so much plastic waste. Focus more on sustainability.

The room was clean.The bathroom was amazing.It was really nice.

The location of the television made it hard to watch while in bed.The tv did not swing out all the way. The view from the balcony was beautiful, but unfortunately the balcony was extremely dirty, so we could not utilize it. There were children running up-and-down the hallway, banging on a door in the middle of the night so it made it hard to sleep. So we opted out of staying till checkout, and we left early.

Please see below..

Booking.com listed a family room with 2 Queens, 2 Twins, and 2 Bunk beds. This location does not have a room with those arrangements in its facility. After getting to our room, I inquired as to why the room wasn’t what I booked, the staff member said they didn’t have the room listed on booking.com. She said they have called booking.com several times to have them update their site. Even though it was not the facilities fault, they went above and beyond to accommodate my family. They provided us an adjoining room at no extra cost.

we travel to meet friends to go to the museum of play. The location was absolutely perfect, and our kids were able to use the pool in the morning and in the evening, which was big enough to support many families. The breakfast was above average and the checkout and in was very smooth with very, accommodating workers. We thoroughly enjoyed our stay.

I am planning to return i am so impressed with this hotel is so clean even the air feels fresh the security for accessing the rooms you must have the key in order to use the elevator to get to your room. The room was so clean , loved the bathroom and the sliding door with a mirror plus the amenities, the breakfast was delicious! I really loved the hotel!

went to spend a day at the The Strong Museum. Could not have been easier. Staff was very professional and accommodating. The kids LOVED having the pool and the restaurant across the street with tableside Mario Cart was a BIG hit. The rooms were clean and fit the bill. Breakfast was a plus, with waffles!! Loved the museum.. would definitely stay here if (when) we go back.

Great location across from the Strong Museum of Play (was able to return for breaks from the museum visit). Good breakfast with variety of food and drink options. Friendly staff - had to change rooms due to noise and they were helpful

Nothing - wish it was a less expensive but it’s comparable to nearby hotels given its advantages

The breakfast looked delicious and the server was very nice, but we did not eat because we were going to a very early appointment! The parking was the most annoying thing. Other than that, it was very nice! Staff was very nice!

Like I said, the parking was very annoying because we left to go to dinner and when we came back, we were very lucky to find one space!