the cleanness of the hotel rooms was perfect the breakfast was perfect and delicious and it has a good variety all the staff’s was very kind and polite specially mr islam in reception and mr karim from housekeeping ; hotel has a good access to metro station and close way to dubai mall

-the women bathroom in the lobby was a little smelly and warm because of the bad air conditioner -the room beds was too soft so it wasn’t comfortable for us -our room was connected room so our next rooms sound was so loud even if they talk normally in another room we could to hear them clearly specially in the midnight (so the rooms are not sound proof)

Highly recommend this hotel, perfect location, near Dubai mall. Nice, friendly staff, breakfast is very good with many options. We had access to club lounge where during the day we had complimentary drinks with different snacks, sweets and fruits. Food is delicious. Room is very big and comfy. We had fabulous view with Burj Khalifa. Really enjoyed staying in the hotel.

The location was perfect, food was great and room was fantastic in size and view.

We had a hard time getting taxis and were even told one evening that they could offer a hotel van which would only cost a little over the taxi and which was totally untrue because on return we did get a taxi and we paid out 80 and returned paying 8!!!

the pool is good the gym is ok coastline view is great, not close to, but very informative the room is great the location is perfect for subway users breakfast is ok but you get used to it very fast - not surprising if you are gonna use subway - this is perfect choice. for other cases - you should compare better.

at my b-day there was nothing left in the room just to improve my experience and make this place more unique among others. small notices, FYI: - cleaning service twice took bathrobe without any fresh replacement, amount of small towels was always different from 0 to 2 (in the room for 2 persons). - at the breakfast - cottage cheese has specific salty taste, no condensed milk

We stayed for a night at Sofitel Downtown after staying for three nights at Taj Exotica. Our review of Sofitel is, therefore, influenced by our experience at the Taj. We decided to stay here because of a) the proximity to Dubai Mall and the Burj Khalifa, and b) our early morning departure the next day. We arrived here around 1:40 PM and the check-in took around 10-12 minutes. The standard check-in time was 3 PM and the rooms were not ready yet but the executive at the reception still tried to see if we could place our luggage in the room before heading for Burj Khalifa. We appreciated his gesture. After returning from the Dubai Mall/Burj Khalifa after 3 hours, we were pleased to find that our luggage was kept in our room. We had upgraded to a room with bunk beds and our kids absolutely adored the bunk beds. We liked the room size, the decor and the view of Sheikh Zayed Road from our room. The bathroom was spacious and the bath area slightly different and funky. What we appreciated the most was the fact that bathrobes and the room slippers provided were not just for the two adults (two of us) but also for the two kids (kid size bathrobes and slippers). This could be a minor thing for most, but for someone who was just coming out of another five-star hotel, this attention to detail was touching. We ordered the dinner and liked to taste, the portion size, the accompaniments, and the relatively modest food price. We had placed a request for early take-away breakfast and were amazed to find four large breakfast kits ready at the time of checkout. We also liked the pleasant demeanor of every staff we met during our short stay. We didn't get chance to experience other facilities of the hotel and but would love to return soon to experience those.

Points of improvement 1) The room door did not remain at one place/next to the wall when opened and needed to be held while the food/luggage was being brought in. 2) Check-out took slightly more time than expected due to only two of the desks being functional. Thankfully, we didn't have to wait too long as the third desk opened soon, probably after seeing us wait for some time. 3) The second TV placed next to the bunk beds could not be started despite our best efforts. Since we were tired, we didn't bother calling the reception or the housekeeping for help.

Conveniently located near Burj Khalifa and Dubai Mall, the Hotel is right next to the Metro station Burj Khalifa, allowing quick transportation anywhere, and taxis are also readily available. It is ideal for a short and efficient visit to Dubai. The rooms are adequately spacious and quite comfortable. The pool and club is also a welcome escape from the heat. You can drowse in the pool with an excellent view of Burj Khalifa. (They can also see you, an ant in a pond, from the Observation Deck.)

There are many luxurious boutique hotels in Dubai, but for comfortable economic convenience, Sofitel is the place for you.

-Location is superb if you want to have easy access to the metro, Burj Khalifa, and Dubai mall. You'll get out of the hotel and walk via an overpass to the mall which offers a variety of restaurants -Easy to get a taxi -Hotel staff are all very nice and attentive We opted to stay at the downtown Sofitel and not at the beach area because we weren't going to spend that many days at the beach and it seemed the beach area is really hard to get in and out, won't be able to use the metro system at all.

Not much. Everything was great. Breakfast does get repetitive if you stay longer than 5 days but still not bad.

Exceptionally helpful and friendly staff in all areas of the hotel. Nothing too much bother. Spotlessly clean throughout Hotel. Pool was lovely, and very relaxing. Breakfast was first class and plentiful with lots of different cuisine to try, staff were very attentive. Our bedroom was beautiful with everything we could possibly need, and was cleaned every day to a very high standard. We would certainly stay at Sofitel again next time we were in Dubai.

It was a massive room, with a full kitchen, washer/dryer and everything you needed. It’s clean and spacious. The housekeeping helped with Estes towels etc without any question. Always 4-8 bottles of water given complementary.

There was very little light in the bedroom. And no charging points on one side of the bed. Check in was very late even though we requested early check in twice no one responded to our email. It was about 15/20 minute walk to Dubai mall not 10 minuets.

The room was fine - as expected. The bed linen was lovely and the bed very comfortable. The breakfast was amazing. So much to choose from and all good. The location - it depends what you are doing in Dubai. It is close to Dubai Mall and the Burj Khalifa so if that is what you are wanting to see then it is perfect. It is also very close to a metro station. The staff were exceptional.

Everything is done on a phone - even the restaurant menus have to be scanned on a phone. It should be taken into account that not everyone has a phone especially when travelling overseas.