Nice hotel and good location

We had a pretty humiliating experience when checking out. The receptionist told us to stay in the lobby so her colleague could check we didn’t take something from the minibar without paying for it. It was a very weird request and she made us sit there for 15 minutes without even letting us know we can leave. Also, when we asked to order a taxi for us with a fix price, we discovered later that they charged us more than the usual price (400 instead of 330).

Rooms were well appointed and cosy. Reception staff was excellent and checked us in super quick. Concierge staff were all wonderful people!

Bfast staff should be much better. looks like they are under staffed or something. They were slow at times and seemed unhappy.

First impressions make lasting impressions. The staff on arrival and through out the stay were great. Friendly and professional. The hotel was clean and well appointed with spacious rooms. The restaurants and food on offer was exceptional.

Shame they were renovating the swimming pool and they did let me know there were options to travel to a nearby location if i did indeed want to go in a swimming pool but as a busy work trip i didnt really have time to travel to a pool elsewhere. This would not stop me visiting again as lets be honest- everythign needs updating eventually.

Go for this hotel only for its location. We had booked Two Bedroom Apartment Suite with Burj Khalifa View and it offers a great view of the same.

The service was slower than expected. We stayed for two days and requested whisky glasses and an ice bucket to be delivered to our room. On both occasions, it took over 40 minutes for them to arrive. Additionally, in the evening, we asked the concierge staff near the reception to have a package, which we had ordered from Noon, delivered to our room. They assured us it would be delivered within 30 minutes, but it wasn’t, and we had to go down to collect it the following morning. Lastly, the windows in the room were not very clean on the outside, which resulted in a slightly blurry view.

My summer stay at Dusit Thani was truly exceptional. The room view was incredible—I could clearly see the Burj Khalifa through my window, and both the morning and evening views were absolutely stunning. The rooms were super clean and comfortable, and all the services provided were excellent. The hotel’s location is perfect, offering breathtaking views of the new buildings nearby. It’s a spot anyone would love. The food spread was really impressive as well. Since breakfast was included in my package, we thoroughly enjoyed the delicious variety offered every morning—it was truly delightful! A big thank you to the team for arranging a room with such a great view during this busy season, and for the thoughtful gesture of Christmas cookies on Christmas Day. It made my stay even more special!

Absolutely nothing to dislike! The only minor issue I can recall was a 5–10 minute downtime for hot water, likely due to some repair work. Apart from that, everything was perfect

Excellent location and super friendly staff. From the concierge to reception all are very nice and well-trained. Especially Sohail at concierge is highly professional and caring. Taha at the front desk is a very helpful team member. Overall, it was excellent and comfortable stay. Your friendly staff makes it more comfortable so we didn't think much for any negatives.

Major problem we faced is the smell of breakfast cooking as we stayed at 26th floor which is right above the 24th Breakfast facility. Plus loud noises of breakfast items setup and staff from very early hours of the morning which was bit disturbing to wake up with those noises. They got to be carful while setting up facility early hours keeping in mind that 5am is still early for guests to wake up for their morning activities.

The property was very clean and roomy. There were convenience stores and eating places in walking distance. In addition, the staff we well trained, and polite, and very helpful.

The bedroom was spacious enough to comfortably accommodate two adults and a child under 12 years old. The king-size bed provided ample space for all three to sleep soundly. Additionally, the couch in the living area could easily serve as an extra sleeping option for one person. The breakfast selection was impressive, catering to diverse tastes from around the globe. It featured a variety of options, including continental dishes, a live kitchen for freshly prepared meals, an Asian section, a salad bar, and a range of hot beverages.

Room service was satisfactory but had room for improvement.

Pretty much everything!!!... With minor exceptions below.

Aircon was difficult to control, breakfast offering was disappointing and food mostly cold or became cold quickly due to temperature in restaurant (cold!). The other food offering in the various dining facilties was really good, but, did not have enough non-chicken based or vegetable options (main / side dish). Location was a little challenging to get to/from major nearby places because of major road system nearby, shuttle service to Dubai Mall, for example, was available but frequency not enough / convenient. Gym layout and equipment could do with an update / improvement.

I personally love the bed and pillows they have. It was the most comfortable bed I ever slept in. The view was magnificent from our room on the 35th floor. Room was very clean and everything works. Staff was very nice and very helpful in every way, from the people at the front door to the reception, the server at the restaurants to the person who clean our room. Can not ask for a better stay from Dusit Thani hotel and staff. 5 stars or more if I can give it. Will diffinetly stay there again if ever in the Dubai.

There was nothing I did not like about the hotel. Everything was more than expected.