Staff were welcoming, property is waterfront with beach access and courtesy cocktail on arrival set the pace of our stay.

The floors at the elevator aren’t marked, making it difficult to determine what floor the elevator doors open to. You are left looking for anything that indicates what floor you are on such a room number far away from the elevator that also happens to be painted the same color of the building. Recommend a small change and add stickers numbers at the elevator frame on each door. Very inexpensive and super helpful to guests.

The location was absolutely perfect. Walkable to many restaurants and the malecon. The pool was nice and big and the staff was very friendly and helpful. Had a plumbing issue which was resolved within 30 minutes so no complains there. Room was very spacious. Beds were comfortable and clean.

My main complain was the WIFI, it really really sucked. If you expect to work from there as I did, you may have issues. It was very slow and constantly disconnecting. Unfortunately since I'm always working, even on vacations, I cannot stay there again even though I really liked the place. It was also very noisy which, we have no problem as we are heavy sleepers but I can see how it can be an issue for others. I overheard other couples complaining about this specific issue as well so take that into account.

The location is great and I liked the room as well! Great bathtub and great bed! They also provide beach towels for free.

The most outrageous thing was I booked this hotel for a jacuzzi and reached out multiple times to check if it worked but nobody got back to me. It turned out it was extra for $15USD for 15 minutes!!! To say I was upset is to say nothing!The other thing was my room was looking at a beach restaurant that was a bit too loud during the whole day but fortunately I fall asleep easily but I had to put in my headphones to create my own atmosphere.

Our room was large, we had a bedroom, 2 bathrooms and a couch, TV, mini fridge, and microwave. The view from the 7th floor was beautiful. Bed was comfortable. Room was clean. Swimming pool and outdoor area was very nice. Food was good.

Only issue we had was the noise from a club next door. First night was horrible. Seemed like the room was vibrating till about 4:30 in the morning when it finally stopped. The rest of the nights were much better. We could still hear the music, but could sleep through it.

It is well located, next to the beach, it has a lot of facilities if it is what are you looking for. The staff was helpful and nice. For Mazatlan I believe it’s one of the best places to stay when it comes to value for the price.

It is a very big resort so it can be a bit loud, but if it’s what you are looking for it’s good. I noticed something in the bathroom that I didn’t like - there is a great big bathtub which has a wrong inclination so water doesn’t really drain properly and tends to stay there. On the other had though everything was very clean.

The location is great, as well as the staff. Beds are very comfortable, and the suite was always clean.

I'd have to say there's not much to not like. The only thing was that in the resort is a restaurant/bar "Joe's" with music till like 3 to 4am. Not daily, but for sure, it keeps you up.

The room had 2 bathrooms was very nice and clean. The pool was so nice to swim in and they had a buy one get one free drinks from 3 to 11pm. The restaurant food was very good and prices were very reasonable.

The air conditioner was very old and needed replaced it was so loud and sounded like you were being shot out to sea. It was as a hotel full of people that like to party.

Spacious room, good air conditioning, great location on the golden zone. Big bed, although a little soft for our preference. We had a nice breakfast at the beach grill, and the staff were very friendly.

Not enough lifts, we always had to wait and because our room was on the (top) 8th floor it wasn't practical to go with the stairs. We also had a lot of noise at night from the restaurant next door, had to wear earplugs.

Great service and location, nice room, pool, breakfast buffet, area in front of the beach.

Have to put on un removable wristbands. Staff walked in while I was in room to check to see if someone was in the room already. Did not respect do not disturb sign. If you’re room is next to one of the restaurants or club, there will be loud music playing through the day.

Location and friendly staff

Our living room faced a loud outdoor nightclub. Luckily for us, our bedroom faced the opposite way. Most of the night noise from the nightclub happened from 11 pm to 4 am. We would stay here again.