The quality of service and amenities at this hotel were excellent, making the cost entirely justified. It offered great value for the price paid, exceeding my expectations. The location was perfect. It provided stunning views of Mount Fuji and the Hakone area, and it was also conveniently close to the Gotemba Outlet. The outlet was within walking distance (around 2 km) or a short taxi ride (approximately JPY 1100). The rooms were clean, very comfortable, and the staff was absolutely amazing. They went above and beyond to ensure our stay was enjoyable. A special shout-out to Andreas, a staff member from Indonesia, who was incredibly kind and helpful. I highly recommend this hotel for anyone visiting the Gotemba Outlet area, especially Indonesian travelers. The amenities were fantastic and readily available for guest use. They even thoughtfully provided individual packets of face wash, emulsion, and lotion, which I found particularly helpful as a traveler.

The location and price and the public bath was very clean. they also had laundry and 24-hour coffee self-service. The breakfast was solid. If it was not raining, we would had a great mount Fuji view.

The staff are very nice, but need to practice their English. Some communications cannot rely on a memorized script.

We were greeted by a friendly staff person upon arrival in the lobby. Check in was very efficient. Public space was clean. Room was very small but that said, it was clean, strong shower, cold AC, good bed.

I expected a small room but it was even smaller that expected. The bathroom was the smallest I have ever experienced. The layout was very efficient but cramped.

Even though the rooms are small, they are well laid out and comfortable. Location is good with many good local eateries that serve excellent food. It is also walking distance to Gotemba Premium Outlet.

On one occasion, we got carried away with our chatter, and one of the reception staff was rude when he told us to keep our volume down. His approach could have been better.

The breakfast was delicious. The staff and Front Desk were very helpful. They Went out their way to call For order Food for dinner for us because We arrived late in the hotel. The View of Mt. Fuji from our room was Magnificent. This is our 2nd time of stay and Will definitely come back. Also, It’s near to Gotemba Premium outlet. Just 1.3km.

Nice and clean hotel, it has everything you need. Nice Mountain View from the window, specious room, great parking area

There were no signs to show me how to get there. I spent half an hour to understand how to get in. (With using google maps) The counter couldn’t perform sending luggage service like I did at other hotels

Hotel is quite new and the room was very clean. Breakfast was tasty and had a good variety. Very close the highway exit so very easy to find. Staff were friendly and professional and sorted out parking for our car transport truck. Very happy with this hotel so will be back again when in the area next time.

Nothing to really dislike, was probably better than expected.

I have stayed here twice now, very convenient for the Highway exit and entrance. Hotel is clean and still quite new. For the price it's very good I think. Breakfast is good and staff are professional. Has its own parking right in front. Bed is comfortable and big.

Nothing, everything was good

The Mt Fuji view was great. Newly opened hotel that is clean and the breakfast also had good variety. Room slightly small but clean and comfortable. Staff helpful. The location is good for those who drive and want to go Gotemba Premium Outlets but it was quite a walk from the bus stop or train station.

New hotel with new clean rooms and facilities. The breakfast is kinda typical but good, the menu is changing a bit every day.

The bathroom mirror is positioned very lowly and only usable by short people. I have to half-sit to see my face in it.