Location is truly magnificent. Our rooms were like a time portal and the hotel is a grand old building with real character. Staff are friendly and informed, although you may struggle to convey some things if not speaking Japanese. Each room had a solid welcome kit. There are 3 lovely and clean onsen - the best one is reserved for men in the mornings and women in the evenings. If you like full tatami mat rooms, putting out your own futons to your own desired spot and thickness, not being disturbed in your room, and having a cute walk to the train station down a picturesque valley, this is the spot for you. It was beautiful, windswept, cold and peaceful in the valley, with the cutest train and some lovely mountains to climb right outside. It's rare to find a property with this much history and authenticity on a booking site like this and with so many minute adjustments to suit a more modern / western crowd who appreciate Japanese tradition. As a group we struggled with the sukiyaki dinner on the first night, and while other guests were served that menu on our second night we were given a different menu with modifications based on what we probably enjoyed from the first dinner. This was thoughtful and happened without us asking, and the dining room staff deserve real commendation for their efforts. Breakfast was also seemingly adjusted to suit us, and was nice and authentic. Couldn't have hoped for a better stay.

Some spots needed a little cleaning but this is understandable in a building of that age and design. If you find it hard to walk or climb stairs, think twice.

We were surprised by fixed menu breakfast, and not prepared as we have vegan requirements. The staff were great in the way they arrange a suitable swap to the food, but would have been good to have been given the opportunity to provide dietary requirements in advance.

It was raining all day and we had to store our wet shoes in cupboards in the foyer. This could have been improved by having somewhere for our shoes to be able to dry before having to put them on wet the next day.

The place was strategically located near the bus stop and the train station. We had a beatiful room facing the river. The room is spacious, clean and well equipped with a mini fridge, safety box and hot water thermos dispenser, yukatas. There were oranges and hot water prepared when we arrived. I like that the washroom is clean. Also the private onsen for family members was great. I like the scheduled dinner and breakfast, everything was prepped when we arrived. Great customer service. Lots of food and all you can drink. I love how charming this old traditional ryokan. It is a very nice gem and well maintained. Especially, the Tonosawa train station near the ryokan. It’s super cute and hidden, with the red train and rustic surrounding, it will take you back in time. Book your stay here. They also have rooms with private onsen.

I didn’t like how low the sink in our room and how there’s no toilet in the rooms. But it is a heritage building and that’s how it is back then. It gives you a different experience and it’s not really a bad thing.

As soon as you enter the hotel, you feel the amazing atmosphere of Traditional Japan. The rooms were amazing, a little worn but that didn't take away from the charm. The man who served our breakfast was very friendly and happily explained to us how to eat a Japanese Breakfast. In my opinion it was too big but was very delicious. It's 15-20 min to the train station.

This hotel was an interesting experience as traditional Japan but the price for one night was quite high considering what we received & if you only have one night there you get less than 24Hrs So I don't think I will choose this hotel next time.

The location is superb - on a small main road near a bus stop; the river runs right by the hotel so lovely views; superb evening meal and breakfast; comfortable room with view over the river. There is a 'family' onsen which is private, and a large, stylish indoor communal onsen in a conservatory with lovely views.

The description of the room included 'shared bathroom'. There was a toilet with 3 cubicles on our floor, but the only shower we could use was in the onsen, next to the pool.

- Beautiful old building in a peaceful and serene natural environment with traditional decor, felt like a Ghibli movie. - Room was large with a lovely seating area overlooking the river and complimentary green tea. - Good location, walking distance (10 minutes) to a town area with convenience stores, cafes, restaurants. Bus stops 2-4 minute walk from front door to Hakoneyumoto and Odawara stations as well as Owakudani volcanic area. - Shop by the lobby selling snacks and ramen till late, drinks vending machine. - Instruction manual included in English on how to use the baths, set up the futon bedding etc. - Privacy of in room bath was lovely and leisurely. - Breakfast was traditional and DELICIOUS.

- Check in at 3pm with check out by 10am when you are only staying for one night felt quite rushed and not as good value for money at almost £200 for one person for less than 24hrs. - RE above, you also do not get to spend too much time in your private bath as it is open air and once it gets dark out bugs start to fly in. It is also not as private as you would hope when you open the window blinds, as there is another building with a path around the hill across from you, so people may be able to see in. - The futon was quite thin/hard, I would layer two if I stayed again.

This is an absolutely gorgeous old property, with the charm and character you don't get from newer accommodation. My room was one of the smaller ones but still a great size and had a lovely view out to the river which means you get the water sounds as background noise as you sleep. All staff were very polite and helpful, particularly there was a kind gentleman working the dinner and breakfast service that spoke English and was extremely helpful in explaining the menu. There is a gift and amenity shop inside, and the property is a 10 minute walk away from the Hakone-Yumoto station so there is really no need to get transport or luggage drop service if you packed light. Included dinner and breakfast were delicious, highly recommend getting a room option that includes meals. A robe, toothbrush, hair dryer and shampoo/soap are provided so no need to bring along. The baths themselves do show their age along with the rest of the building, but are large enough to accommodate guests comfortably.

Nothing of note

There were written English instructions for everything, including the breakfast and dinner menu. The ryokan seems to be used to accommodating non-japanese speaking people. Although we arrived 15 minutes after the latest check-in time because of the traffic problems, the host communicated on booking chat and accommodated us without problems and had dinner ready for us. They had large enough yukata size for me (190cm tall). Both dinner and breakfast had wide variety of meals, including sea-food, but also beef, pork and really good noodles. The breakfast comprised of (not only) freshly steamed vegetables and meat. Onsen baths were large there was a nice view of the river from the windows. The ryokan is ~60 meters from bus stop and ~200 meters from train station, which are quite close to Hakone-Yumoto, so it's easily reachable by public transport. Overall good experience and we enjoyed it.

We did not have toiled in our room and the toilet shoes were too small for me (my size is 46 EU). The lightning in the room was too sharp when you laid on the ground and were looking up, shaders on the bottom part of the light would be appreciated. The sink was very lowly positioned, so you basically sit while using it. The door between rooms and the light were quite low so I had to bow every time I moved between rooms (190cm tall). The styling of the rooms towards the hallway felt a bit kitschy and too decorative for us.

Location - within walking distance to the Hakone-Yumoto station. Also close to the bus stop (we took the bus from Odawara to the hotel and also from the hotel to Hakone Checkpoint). Food - Dinner and breakfast were amazing. Well prepared and served. Room and Onsen - we got upgraded to room with private onsen bath due to some ongoing renovation. Room was perfect and exactly what we look forward to experience - traditional ryokan and onsen. Staff - all lovely, respectful and accommodating.

Nothing really.

The ryokan and its location were spectacular. Our Japanese style room was spacious and very traditional. We had a good view of the river and forest behind the ryokan. We had dinner here for two evenings and it was an experience on its own.

The portions of the served food were huge, it was difficult to try everything.