IMPORTANT: If the mixed reviews for this ryokan confuse you: Your experience will vary EXTREMELY depending on your chosen room plan, as there are multiple hotels listed here together. Incredible food! (Not for picky eaters though) Incredible service! Close to the station! (and shuttle service available) Onsen! Huge room!

Wifi signal was not available in room RORAN/was too weak for smartphone antennae

Great outdoor onsen - just keep in mind that men and women are separated and can use it at different times. We used it in the evenings (women until 21.00 and men after 21.30) and it was nice. Went there almost alone all the time. Interesting and good experience in japanese style room. Calming river sound from outside. Overall its good value for money.

Breakfast is really not worth it - it was not in the room (as it seemed from orher comments) and it was low quality western style breakfast food. They also suggested eco cleaning which sounded like its just not making tatami beds every day but they didnt even change towels or take trash.

Very traditional Japanese style, love the peace and quietness. The outdoor hotspring is really lovely and cute! Male guests need to go after 21.00 but i think that's fine. Staff are friendly but that's almost everywhere in Japan, hahaha.

Because of the fact that it's traditional Japanese style with futon and wooden floor and funitutes, it's cute and special, but the room smell is a bit stiff... And the bed is really hard, so just be prepared if that's what you like. For 1 night shall be fine, but 3 nights might be a bit challenging.

Convenient location with walking distance from the Hakone-Yumoto station. Easy to get around with trains and.buses to other areas in Hakone, including the lake and the Open Air Museum. Traditional Japanese setting in the room was lovely, and the availability of outdoor and indoor onsens is a great plus.

The facility is a bit run down. The tatami room has a certain small from the type of flooring material. They give you air freshener but one needs to be used to the smell. The train station area doesn’t have many restaurant for dinner. So if one doesn’t have a car, there are very limited choices.

We were looking for an authentic ryokan experience, especially food and onsen baths, and Senkei gave us more than we could imagine. We had two breakfasts and two dinners, kaiseki style, each meal served in our rooms, and presented by our server/host, Taiko, who described each dish. Each dish was its own work of art, on gorgeous dishware. We have a fairly experienced and adventurous palate for Japanese traditional food so appreciated the variety, with many items never before tasted. It was very plentiful, with soup, array of pickled items, seafood, hotpot dish, and more. We felt like we were in heaven savoring each dish in a beautiful tatami room with a view of the mountains and large cherry blossom tree in front of the hotel. The room itself was a unique traditional tatami suite called Youra, one of several special suites in the ryokan. It had a dining area with both tatami style table as well as a western style dining set, and separate alcove with futon on a platform, and bath area with deep bathtub with onsen hot water, and bidet and spacious vanity counter. The path to the suite is quite awesome, not a usual hotel structure, but built into a mountainside with waterfalls and gardens along the path. However an elevator is available also. The two public onsen, one an open airrooftop retreat, and another on the ground floor were both incredibly soothing and very special. We feel so lucky to have experienced the Hotel Senkei ryokans! It was a total immersion in the ryokan culture - culinary, aesthetics, and kind hospitality of all the staff. Note that the Hotel Senkei has two other hotels in its group, a business hotel and another hotel complex, all under its Senkei name, and they are a different type of lodging, more a typical hotel vs ryokan. From our arrival to departure, everything felt perfect and we felt like VIPs and very cared for.

Everything was perfect!

The rooftop onset

Quite a walk up hill from the station

Walking distance to all transport and local village.

This place is exceptional. We first were greeted by friendly staff who walked us to the room and explained everything to us. We booked a traditional tatami room with breakfast and dinner included which was served inside the room. The food was amazing and it felt like we were in a 5 star restaurant. The indoor and open air onsen were great. Everything was clean. Location is not too far of a walk from the station. All the staff were so friendly and polite. I would recommend everyone coming to hakone to stay in this place

None

The outdoor onsen was worth the money. staff was super friendly and helpful. nice that there was a breakfast onsite.

The bed was too firm for me. But I do realize mattresses tend to be on the form side in Asia. And if you have problems with stairs, that would be an issue as there are lots of stairs.

Convenient location, not far from station. We stayed in the Japanese style room with the onsen on the balcony. Big room, clean, huge windows, the sound of the river was so relaxing, and the greenery was nice. Attentive service. Very good breakfast and dinner served in room - that was a highlight of the stay. We used the private onsen as well as the public one on the roof top (which was empty so was a peaceful experience)

Water temperature in the private onsen was too low in the morning, i would say cold. Though it was hot the night before.Also, there is no way to get into the balcony onsen without being seen from neighboring buildings, so that was disappointing (had to wear a bathing suit). The shower wasn't working well. Overall, this wasn't a consistent experience - we really loved some things but not so much the others.