The location was great the hotel is next to the train/bus station and other nice convenience stores. Washing machines were good, they can wash and dry your clothes all at one time, but better not to do it with huge bulky clothes cause they won't be dry unless you pay extra. The staff were great and kind, they had rocky English but they did a great job handling jobs that came their way. They also have other good services but need to do your research on them, they also had a scale which was very helpful for me since I needed to measure the weight of my bags.

The rooms were smaller than I thought which made it hard to move around plus having big bags didn't help. The beds felt great, but the bed sheets had stains, which some of my friends were unhappy about. Also, two washing machines can be a nightmare if you're not early with your laundry.

The location of the hotel was really good, a 5 minute walk from Shin-Yokohama station. We had a very late arrival, which we informed the hotel about and they accommodated for it well. Staff were friendly, spoke great English and were able to help us book a taxi at the end of our stay when we struggled using the Go Taxi and Uber apps. There was also a nice selection of amenities that you could help yourself to

The room was a little small so a bit difficult to open our suitcases, but other than that nothing to say here

One of my favorite hotels in Shin-Yokohama! I’ve stayed in this hotel four times! They provide lots of amenities for a comfortable stay, including a mouth wash and body towel! Most hotels don’t provide these! Comfortable bed, relaxing shower, great breakfast are some of the things that keep me hooked to this hotel. Not to mention that the staff are amazingly kind. I was offered an umbrella to use although I was checking out, and it was drenching! I couldn’t appreciate the lady enough.

Nothing in particular.

Stayed here for a week and it is a convenient location close to the JR station, subways and bus stops to both Narita and Haneda airports. Though there are many restaurants around the hotel it is very quiet. The hotel is also clean , staff helpful and responsive Will consider staying here again when I visit Tokyo and Kanagawa again.

nothing.

I loved how the rooms were a bit roomier than most Japan hotels. This hotel was about a 8-10 min walk to Shin-yokohama Station with lots of local convenient stores and restraunts near-bye to choose from.

Room seemed to continuously have dust in it. Maybe from the air-conditioner. I would clean it but then dust would re-appear but not enough to trigger any allergies.

Excellent location. Big room and very comfortable. Easy to get around by subway and metro Convenient as many eateries and supermarket in the vicinity. Tip go to subway counter to get a day pass for bus and subway. Cost 750 yen pp.

Hotel only supply 2 strips of instant coffee daily. There is no welcome coffee or coffee machine in the lounge or reception.

- The bed was extremely comfortable - Close proximity to the train station, restaurants, and convenience stores - The pleasant reception staff communicates well in English - Amenities were replenished generously on a daily basis

- Flickering light bulb, possibly due for replacement - Cleanliness could be improved. The bathtub had scattered hair strands. The area where there is a table by the window triggered my dust allergy.

The room I stayed in was very clean and had everything I needed. The hotel is super close to the Shin-Yokohama station, the neighbourhood is very calm and clean, and there are several kombinis and restaurants near the hotel. I loved it :) I would definitely stay here again!

Nothing really

1. Location was very convenient. Just a few minutes walk from Shin-Yokohama Station. 2. Staff were very friendly and accommodating. It was easy to communicate with them in both English and Japanese. They even accommodated our request to have an Amazon package delivered to the front desk. 3. We booked a room with 3 beds and it wasn't crowded at all. Also, we had everything we needed in the rooms.

1. They didn't have complimentary water bottles.

Unlike many hotels in metro area in japan, this hotels lobby is on the first floor, which gave us so much ease to leave our luggage before checking in. It is really close to the station (shin Yokohama - Shinkansen station before reaching Shinagawa) as well as Yokohama Blue line.

Nothing. It’s a busy hotel so try to book in advance. Family room - with the three beds - get booked quickly